My husband went for an eye test a few days ago. We saw a fantastic team Betti Sarah and the wonderful optometrist Namrata. All were extremely welcoming, cheerful, friendly and helpful. The ex... Ver mais
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Leia as opiniões dos outros
This is based on a totally futile 25 minutes I've spent on the phone trying to renew one of the Boots discount schemes I belong to. Like many businesses Boots operate a 'tell us in your own words' sys... Ver mais
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Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues... Ver mais
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Attended Wallisdown branch. Very helpful staff. I had an unusual prescription that made the choice of frames more limited but they were very helpful and took time to explain all the costs and differ... Ver mais
A empresa respondeu
Informações sobre a empresa
- Oculista
- Fornecedor de lentes de contacto
- Centro de oftalmologia
- Grossista de óculos
- Loja de óculos de sol
Sobre Boots Opticians
Escrito pela empresa
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Informações de contacto
4,4
Excelente
11 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Boots Orpington
I received prompt attention immediately I walked in.
My issue ( a snapped screw ) was immediately recognised and worked on.
It proved to be a difficult task and took 2 people to entually fix my glasses and insert one of my lenses back into place. They showed the utmost patience and diligence.
29 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team responded so quickly when you arrived and worked so patiently and diligently to repair your glasses. It’s wonderful to know that, despite the repair proving challenging, they persevered and were able to get your glasses and lens fixed for you. We truly appreciate your kind words.
Unhappy with service from Boots…
Unhappy with service from Boots opticians in Ruislip
Had an appointment to collect glass.
I arrived in good time to collect my glasses from Ruislip Branch.
Was told to take a seat waiting for approximately 10mins
Another customer came in to the shop so I approached
The reception area, the assistant said who was next I said I was she said take seat over there rather abruptly no smile and I get your glasses.
I sat down was checking the time because off car parking ticket had about 12 minutes left before renewal the ticket.
I thought assistant gone to get the glasses, no she had not.
She took the customer that came in after me and served
Them.
Check the time coming up to 5mins left before going out to put another ticket on the car.
She then came over to me didn’t say anything so I said to her you served the customer that came in ten minutes after me, and I already had an appointment.
She didn’t really apologise she said try the glasses on
Didn’t really have much time to see if they were comfortable. The carpark ticket expired
So I had to leave the shop she didn’t not engaged with
Never said thank or good bye just started talking to the other lady in the shop.
Will not be returning to Ruislip boots opticians.
31 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the delay in collecting your glasses, the way your concerns were handled when another customer was served ahead of you despite your appointment, and that you felt the service lacked courtesy and communication throughout your visit. We understand how frustrating this must have been, especially when you were concerned about your parking time and felt rushed when collecting your glasses. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
i went to boots in wgc today as i had…
i went to boots in wgc today as i had lost a nose pad on my sunglasses.i was greeted by a lovely lady who replaced both for me.this really is a fantastic opticans.very friendly and helpful.
1 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Welwyn Garden City store were so friendly and helpful, and that your sunglasses were repaired so quickly. It’s wonderful to know that the colleague who assisted you took the time to replace both nose pads and made such a positive impression. We truly appreciate your kind words.
Super staff
Super staff. Alberto took time to explain everything and has a fantastic attitude.
31 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alberto took the time to explain everything clearly and provided such excellent service during your visit. It’s wonderful to know that his positive attitude made such a great impression. We truly appreciate your kind words.
I had my frames fitted for prescription…
I had my frames fitted for prescription lenses and the optician, Anca, in Taunton branch was excellent. She was professional, very helpful and answered all my questions plus she was very friendly. Thank you!
1 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Anca at our Taunton store provided such professional, friendly, and helpful service while fitting your frames for prescription lenses. It’s wonderful to know that she took the time to answer all your questions and made the experience a positive one. We truly appreciate your kind words.
Disorganised
Hi, Unfortunately it wasn’t great. In Boots opticians Shrewsbury Pride Hill
1 hour 32 mins for an eye test?
Suffered severe delays due to running late, then on my appointment field of vision test wasn’t done before going in to read the wall and discuss the imaging on the eye,
Optometrist obviously wanted this done, Resulting in waiting around with others wanting their test to start.
Dept manager bordering on rude upon arrival, Softened slightly with the delays, but far from a pleasant experience?
Asked her why not do field of vision tests before going through to optometrist?
Thereby resulting in various delays for myself and others?
No problem with optometrist, He was polite and couldn’t be blamed for the delays going in the waiting area, Tempted to book elsewhere next year,
Never had such chaos in a boots optician before,
I clearly wasn’t the only one suffering a delay
31 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the delays throughout your appointment, the impact this had on your waiting time, and the lack of communication regarding the reasons for the delays. We appreciate your comments regarding the organisation of the testing process and are pleased to hear that the optometrist was polite during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Polite friendly informative staff
Polite friendly informative staff. Thorough test and assessment.
31 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received polite, friendly, and informative service throughout your visit. It’s wonderful to know that your eye test and assessment were thorough and that the team took the time to explain everything clearly. We truly appreciate your kind words.
Great service!
It was my first eye test at Boots. I found it a great experience. The staff were welcoming, friendly and very knowledgeable. They took time to understand my needs, answer my questions and provide good advice.
30 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that your first eye test at Boots was such a positive experience. It’s wonderful to know that the team were welcoming, friendly, and knowledgeable, taking the time to understand your needs, answer your questions, and provide helpful advice throughout. We truly appreciate your kind words.
Very happy with my new glasses
Very happy with my new glasses, and a big thank you to both Rachel and Tanith at Boots Coney street York for my eye test and the fitting of my new glasses.
23 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you’re so happy with your new glasses and that Rachel and Tanith at our Coney Street York store provided such excellent care during your eye test and fitting appointment. We truly appreciate your kind words.
Done my eye test in eastham boots
Done my eye test in eastham boots. Very excellent service.I received my glasses today n very happy. No problem at all.Before me n my family go specsaver in eastham. Now we all move to Boots because of their rubbish service.They only know how to take money from u.
31 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service at our Eastham store and that you’re so happy with your new glasses. It’s wonderful to know that the team made such a positive impression with their care and support. We truly appreciate your loyalty and kind words.
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were seen promptly and received such helpful and thorough care during your visit. We truly appreciate your kind words.
Broken glasses..holiday tomorrow no…
Broken glasses..holiday tomorrow no problem for Boots and Deanna absolutely brilliant service from Deanna
Frames picked lens fitted and her best wishes for a great holiday.. Thank you for saving the day ..
30 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Deanna provided such brilliant service when you needed urgent help before your holiday. It’s wonderful to know she quickly helped you choose replacement frames, fitted your lenses, and got everything sorted in time for your trip. We truly appreciate your kind words and wish you a fantastic holiday.
Excellent staff and service
I had an eye test at the Didcot store earlier this year with Osman the optician, his service was excellent. He was very thorough explaining his actions as he went and the results afterwards. He was very reassuring and positive at all times and I left feeling that it had been a very pleasant experience.
I then had cause to contact him some months later and again he was so very helpful with his actions and advice. I highly recommend this store and all its staff, Daniel on reception was also very helpful.
Thank you Osman and Daniel
29 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Osman provided such excellent, thorough, and reassuring care during your eye test at our Didcot store, taking the time to explain everything clearly throughout your appointment. It’s also wonderful to know that both Osman and Daniel continued to provide such helpful support when you contacted the store afterwards. We truly appreciate your recommendation and kind words.
Aaliyah and Usman were both patient and…
Aaliyah and Usman were both patient and informative with my elderly mother,explaining everything to her.
30 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Aaliyah and Usman were so patient and informative with your mother, taking the time to explain everything clearly and help her feel comfortable throughout her visit. We truly appreciate your kind words.
Outstanding service
Went to Worcester Boots opticians today. Excellent service, very knowledgeable staff. Would absolutely recommend them. Massive thank you to Lorraine who went above and beyond.
30 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Worcester store provided such excellent service and that you found them knowledgeable and helpful throughout your visit. It’s especially wonderful to know that Lorraine went above and beyond to support you. We truly appreciate your recommendation and kind words.
Went for an eyesight test for floaters…
Went for an eyesight test for floaters in the eye. Was told after arrival that they do not deal with NHS patients. I wrote clearly that I must be examined under MECS, they never read it. Staff semi professional. Not up to the mark!
29 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that you attended seeking support for floaters and expected to be seen under the MECS service, but were advised otherwise after arriving. We also regret that this led to disappointment with the level of communication and service you received. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Thank you to Alice
Thank you to Alice, Cassidy, Sam and the whole team for being so polite, helpful, kind and professional today when dealing with my elderly friend. Highly recommend, thank you
30 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alice, Cassidy, Sam, and the rest of the team provided such polite, helpful, kind, and professional service while supporting your elderly friend. It’s wonderful to know they made such a positive impression. We truly appreciate your recommendation and kind words.
The people there were kind and caring.
The people there were kind and caring.
27 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were kind and caring throughout your visit. It’s wonderful to know that you felt well looked after and supported. We truly appreciate your kind words.
I am confidentely satisfied my…
I am confidentely satisfied my experience was Excellent . Very
co operative staff
29 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were so pleased with your experience and found the team to be cooperative, caring, and professional throughout your visit. We truly appreciate your kind words.
friendly professional very competent …
friendly professional very competent staff service great shop location and choice of frames and Zeiss lenses
29 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received friendly, professional, and highly competent service during your visit. It’s wonderful to know that you were pleased with the store location, the choice of frames available, and the quality of the Zeiss lenses. We truly appreciate your kind words.
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