My husband went for an eye test a few days ago. We saw a fantastic team Betti Sarah and the wonderful optometrist Namrata. All were extremely welcoming, cheerful, friendly and helpful. The ex... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This is based on a totally futile 25 minutes I've spent on the phone trying to renew one of the Boots discount schemes I belong to. Like many businesses Boots operate a 'tell us in your own words' sys... Ver mais
A empresa respondeu
Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues... Ver mais
A empresa respondeu
Attended Wallisdown branch. Very helpful staff. I had an unusual prescription that made the choice of frames more limited but they were very helpful and took time to explain all the costs and differ... Ver mais
A empresa respondeu
Informações sobre a empresa
- Oculista
- Fornecedor de lentes de contacto
- Centro de oftalmologia
- Grossista de óculos
- Loja de óculos de sol
Sobre Boots Opticians
Escrito pela empresa
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Informações de contacto
4,4
Excelente
11 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had purchased a pair of sunglasses a…
I had purchased a pair of sunglasses a few weeks ago from the Penzance store and I didn’t have the receipt anymore and one of the screws fell out and I lost the screw and I just thought I’ll just go back in there anyway and the lady very kindly fixed my glasses, no fuss no questions thank you very much
3 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your wonderful review! It means so much to us that you took the time to share your experience. We’re lucky to have customers like you and can’t wait to welcome you back again soon.
Great service as usual but today was…
Great service as usual but today was even better. My 8 yr old daughter needed bifocals and requires measurements etc. We were assisted by the manager Nic and Hope. Both were very friendly and patient and luckily we got the best deal with could. I really appreciated this as with the cost of living rising we all need the extra help. Extremely happy!!
5 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Wow, thank you for the amazing review! We’re thrilled you enjoyed your visit and truly appreciate your support. You’ve made our day
Boots opticians Tiverton were excellent…
Boots opticians Tiverton were excellent from beginning to end. A thorough eye test I trust. Lovely help in choosing the correct specs and a great fitting at pick up. I would definitely recommend
4 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Tiverton store provided such excellent service from beginning to end. It’s wonderful to know that you felt confident in the thorough eye test, received helpful advice when choosing your glasses, and were pleased with the fitting when you collected them. We truly appreciate your recommendation and kind words.
Speedy appointment for urgent eye problems
Boots optician provided me with an urgent appointment as I was experiencing eye problems. The optician gave me a thorough examination and then wrote a referral to my GP as the optician could not identify the reason for my symptoms. The whole experience was very professional.
3 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were able to secure an urgent appointment when you were experiencing eye problems and that the optician provided such a thorough and professional examination. It’s reassuring to know that, while the cause of your symptoms could not be identified immediately, appropriate action was taken with a referral to your GP to ensure you received the right follow-up care. We truly appreciate your kind words.
great experience & team
great experience & team
diolch yn fawr iawn
3 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had a great experience and that the team provided such excellent service. Diolch yn fawr iawn for taking the time to share your kind words. We truly appreciate your feedback. 😊
Easy to book an appointment
Easy to book an appointment. The shop is very clean and modern with air conditioning and comfortable seats plenty of space and lots of frames to choose from. The machines are very modern and easy to use with the staff support. The photographs of the eye and scans are very good and add to the diagnostic experience. Staff are very knowledgeable, professional and approachable.
3 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that booking your appointment was easy and that you found the store clean, modern, and comfortable. It’s wonderful to know that the advanced technology, including the eye scans and photographs, enhanced your experience and that the team were knowledgeable, professional, and approachable throughout your visit. We truly appreciate your kind words.
Excellent staff from reception to finish
Excellent staff from reception to testing to post test administration: approachable, friendly, communative, professional.
24 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service from reception through to testing and afterwards. It’s wonderful to know that the team were approachable, friendly, communicative, and professional throughout your visit. We truly appreciate your kind words.
I purchased glasses to which right side…
I purchased glasses to which right side arm came away while i was actually 30 miles away from home. I had to quickly find a shop to buy some glue to repair them to enable me to drive home. Same thing happened again to which whole from fell to the floor causing damage to lenses. I returned them to Bedford Harper Centre Store to be told by the store Manager there was not a manufacturing fault present and therefore i would have to pay for a replacement. What an absolute disgrace. I will recommend to everyone i know to never use Bedford Boots opticians in the future.
David Wilkes
10/12/74
4 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly your concerns regarding the durability of your glasses and the way your concerns were handled when you returned to the store. We understand how frustrating this must have been, especially after the issue occurred more than once and resulted in damage to your lenses. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Excellent Customer Service
Popped in today to Boots in the High Street, Exeter as one of the nose pads had broken off my glasses. Very nice lady (sorry, i didn't get your name), took them from me and advised it'll be approx 15mins. I went in to another shop then went back. My repaired glasses were there waiting for me. They had been repaied, checked over and cleaned and as i had purchased them from Boots, there was no charge.
Excellent customer service, above what i expected.
Keep it up, you doing a great job.
3 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Exeter High Street store provided such excellent customer service when you needed help with your glasses. It’s wonderful to know that your glasses were repaired, checked, and cleaned so promptly, and that the service exceeded your expectations. We truly appreciate your kind words and are pleased that the team could help get your glasses back in perfect condition.
I decided to try Boots Opticians…
I decided to try Boots Opticians instead of my usual optician because I felt my previous opticians had become increasingly sales-driven. I understand they're a business, but I believe patient-centred care should always come first.
The eye examination itself was very good. The optician explained everything clearly and professionally, and I was happy with the care I received during the appointment.
However, there were a few things that have put me off returning.
**1. Eye drop recommendations**
I was recommended Hycosan eye drops, but I wasn't asked whether I was allergic to the main ingredient, sodium hyaluronate (which I am) and no alternative brands were suggested. At £11.99, Hycosan may not be affordable for everyone. Many patients end up asking their GP to prescribe them, only to find that this brand isn't available on prescription. It would have been more helpful to offer a range of options at different price points or simply suggest looking at a local pharmacy or supermarket for more affordable alternatives, such as hypromellose eye drops, which can cost around £1.99. I declined to buy these drops in the end.
**2. Sales experience**
Although the member of staff helping me choose glasses was friendly and helpful, the overall experience felt very sales-driven. I was overwhelmed by the number of choices and felt quite vulnerable trying on frames because I couldn't see properly without my glasses. I would recommend taking a friend or family member with you for a second opinion, as it can help make the process feel less pressured.
The final price for two pairs of glasses (including sunglasses) came as a real shock. The additional charges were confusing and weren't explained clearly. I felt as though I was being talked at the rather than having a discussion, and I ended up feeling like a deer in the headlights. I also wasn't asked whether I had a Boots Advantage Card or offered alternative payment options, such as Klarna.
Looking back, I wish I'd taken some time to think about the purchase before committing. Instead, I went home feeling embarrassed by how much I'd spent on my glasses and regretting going to Boots. I will rethink where I go next time.
Overall, the clinical care was good, but the retail side of the experience left me feeling pressured and disappointed. A more patient-focused approach, clearer explanations of costs, and less emphasis on selling would have made for a much better experience.
27 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We are pleased to hear that you were happy with the clinical care you received during your eye examination. However, we are sorry to hear about your concerns regarding the recommendations made, the information provided about eye drops, and that you felt overwhelmed by the glasses selection process and final costs. We understand how disappointing this must have been and appreciate your comments regarding transparency, communication and ensuring customers feel fully informed when making decisions. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Really good experience for an eye test…
Really good experience for an eye test thanks to Marian!!
3 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Marian helped make your eye test such a positive experience. It’s wonderful to know that you received great care and service during your visit. We truly appreciate your kind words.
Customer Service Excellent
I was very happy with the customer service I received. An assistant, Kai, came directly to me when he saw I was looking for a new pair of glasses, he understood my need of finding a pair that would fit my face shape and he went through all the glasses that were in smaller shape. Very happy with my purchase, will be coming back soon for another pair!
18 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Kai provided such attentive and helpful service when helping you choose a new pair of glasses. It’s wonderful to know that he took the time to understand your needs, find frames that suited your face shape, and ensure you were happy with your choice. We truly appreciate your kind words and look forward to welcoming you back.
Excellent Experience
The optician Ray was thourough and very knowledgable
1 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Ray provided such a thorough and knowledgeable eye examination during your visit. It’s wonderful to know that his expertise and attention to detail made such a positive impression. We truly appreciate your kind words.
Fantastic experience at Boots opticians…
Fantastic experience at Boots opticians after using online suppliers for some time. Both Rich who helped me pick frames and explained how the process worked to Loic who made sure my glasses were perfect. I would highly recommend Boots for the product ranges and especially the staff who were exceptional, Thank you
30 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Rich and Loic provided such exceptional service, from helping you choose the right frames and explaining the process clearly to ensuring your glasses were fitted perfectly. It’s wonderful to know that your experience highlighted the benefits of our product range and the expertise of our team. We truly appreciate your recommendation and kind words.
Kirsty at the Lincoln High Street Opticiansstore…
Kirsty at the Lincoln High Street Opticians store was excellent. She was extremely knowledgeable and efficient.
1 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Kirsty at our Lincoln High Street store provided such excellent service. It’s wonderful to know that her knowledge and efficiency made such a positive impression during your visit. We truly appreciate your kind words.
Boots were very helpful at all times…
Boots were very helpful at all times during my appointment .
The Optician and all the staff in the shop area were excellent.
1 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optician and all of the staff in the store provided such excellent service during your visit. We truly appreciate your kind words.
Wigmore Street branch
This review is for the Wigmore Street branch in London.
A fantastic experience when I needed an emergency eye check 2 days ago. Rupa, Rahul and even the door security man made my day! Excellent service and care.
Thank you all!
31 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Rupa, Rahul, and the rest of the team at our Wigmore Street store provided such excellent care during your emergency eye appointment. It’s wonderful to know that everyone, including the security colleague, helped make your visit such a positive experience. We truly appreciate your kind words.
The service from start to finish was…
The service from start to finish was 5*.
Purchased new glasses. Due to a medical issue I had to change them. Nothing was too much trouble for the team.
Patient
Kind
Knowledgeable
Other businesses could learn from this team. Amazing customer service
This review is for the team @ Crescent Link Derry
27 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Crescent Link Derry store provided such exceptional service throughout your experience. It’s wonderful to know that they were patient, kind, and knowledgeable, and that nothing was too much trouble when you needed to change your glasses due to a medical issue. We truly appreciate your kind words and recommendation for the whole team.
Good Professional and Pleasant Service
Pleasant welcome and although busy I was taken on time for my appointment.
I was also happy to be able to book with the same optician I've had for several years who knows my eyes.
Good to see that Boots keeps updating equipment to give the best checks on your eyes.
1 de agosto de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received a pleasant welcome and were seen on time despite the store being busy. It’s wonderful to know that you were able to see the same optician who has cared for you over several years, and that you value the continuity of that relationship. We’re also pleased that you appreciate the investment in updated technology to help provide the most comprehensive eye care possible. We truly appreciate your kind words.
Rude and unprofessional
I wish I could leave a ‘less than zero’ rating because that’s all you deserve. I wrote to you asking for advice on blue light filter glasses as I have WMD. You didn’t even have the courtesy to reply. Disgraceful, rude and extremely unprofessional. Avoid these cowboys if you can.
21 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that you did not receive a response after contacting us for advice and felt your enquiry was not acknowledged. We understand how frustrating and disappointing this must have been, especially when seeking guidance regarding your eye health concerns. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.