This is based on a totally futile 25 minutes I've spent on the phone trying to renew one of the Boots discount schemes I belong to. Like many businesses Boots operate a 'tell us in your own words' sys... Ver mais
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Leia as opiniões dos outros
My husband went for an eye test a few days ago. We saw a fantastic team Betti Sarah and the wonderful optometrist Namrata. All were extremely welcoming, cheerful, friendly and helpful. The ex... Ver mais
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Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues... Ver mais
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Attended Wallisdown branch. Very helpful staff. I had an unusual prescription that made the choice of frames more limited but they were very helpful and took time to explain all the costs and differ... Ver mais
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Informações sobre a empresa
- Oculista
- Fornecedor de lentes de contacto
- Centro de oftalmologia
- Grossista de óculos
- Loja de óculos de sol
Sobre Boots Opticians
Escrito pela empresa
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Informações de contacto
4,4
Excelente
11 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Two years ago after a test Mike spotted…
Two years ago after a test Mike spotted Cataracts in both eyes. I was referred straight away and had surgery.
Yesterday i returned with blurred vision and was seen by Maryam and Mike,i was sent straight to hospital for medical attention.
They have saved my eyesight yet again, im now waiting for surgery.
They both show patient care and compassion, i want to say Thank You, outstanding doctors, Boots are lucky to have you both....i will never go to another opticians....outstanding service,really caring attitude for your patients.....God bless you for saving my sight,again.....finally thank you to Georgina, recetion for your help in passing messages to them....very pleasant young lady.....
24 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Mike and Maryam provided such outstanding care and acted so quickly when concerns were identified, ensuring you received the urgent medical attention you needed. It’s wonderful to know that their expertise, compassion, and dedication have made such a positive difference to your eye health over the years. We’re also pleased to hear that Georgina provided such helpful and friendly support. We truly appreciate your kind words and loyalty.
Excellent consultation with everything…
Excellent consultation with everything explained
24 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received an excellent consultation and that everything was explained clearly throughout your visit. It’s wonderful to know you felt well informed and supported. We truly appreciate your kind words.
Welcoming atmosphere
The staff in that shop are the friendliest and nothing was too much trouble for them . It is a pleasure to go into a shop and feel welcome.
22 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were so friendly and helpful, and that nothing was too much trouble during your visit. It’s wonderful to know you felt so welcome and enjoyed such a positive experience. We truly appreciate your kind words.
Verna-Liza was the most helpful staff…
Verna-Liza was the most helpful staff member when I popped in last week for an eye test. What a credit to your company, please pass along my many thanks. I will definitely visit this store again, I felt very welcomed and got everything I needed.
14 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Verna-Liza provided such a warm and helpful experience during your visit. It’s wonderful to know that you felt welcomed, received everything you needed, and that her service made such a positive impression. We truly appreciate your kind words and will be sure to pass on your thanks.
The local community is very fortunate.
I specifically chose this branch in Burgess Hill because of a highly skilled and lovely optical specialist who now works here. The local community is very fortunate. She’s not only exceptionally skilled and meticulous with great attention to detail, but also warm and compassionate, especially when working with trauma patients and those who are neurodivergent.
23 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optical specialist at our Burgess Hill store has made such a positive impression. It’s wonderful to know that their skill, attention to detail, and compassionate approach have provided you with such confidence and support. We truly appreciate your kind words and are pleased to hear that the local community benefits from such dedicated care.
Called into Boots opticians in Tiverton…
Called into Boots opticians in Tiverton when I was visiting there and I was pleasantly surprised at the knowledge and friendliness of the employees and the wide range of glasses on offer.
22 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Tiverton store made such a positive impression with their knowledge, friendliness, and helpful service. It’s wonderful to know that you were also pleased with the wide range of glasses available. We truly appreciate your kind words.
Excellent service from start to finish
23 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service from start to finish during your visit. We truly appreciate your kind words.
I was running 10 minutes late
I was running 10 minutes late, so called them 30 minutes before my appointment and was assured it would npt be a problem. I was then rudely told when i arrived 12 minutes late that i could not be seen , despite telling them well in advance. I made a special journey. Ive niw booked vision express and will never spend with boots sgain.
Terrible service from trafford centre.
24 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that you contacted the store in advance to advise you would be delayed, but were then unable to be seen when you arrived. We understand how frustrating this must have been, especially after making a special journey and having been reassured beforehand. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Boots Opticians are recommended
All the Boots staff I came into contact with were very friendly and helpful, explaining what the tests being done were for and what the results meant. An efficient process handling two back to back appointments. Good to get a report on one's eye health.
23 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that all the Boots staff you met were friendly, helpful, and took the time to explain the purpose of the tests and what the results meant. It’s wonderful to know that your back-to-back appointments were handled efficiently and that you valued receiving a report on your eye health. We truly appreciate your kind words.
I went for my two year follow up…
I went for my two year follow up appointment and decided to go for the Ultimate eye examination at £50.
The optometrist then explained the results of this before the ususal eye examination.
I was very pleased with the whole appointment and how I was looked after before and afterwards.
I would definitely recommend Boots to family and friends.
23 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were so pleased with your Ultimate Eye Examination and that the optometrist took the time to explain your results clearly before your eye test. It’s wonderful to know that you felt well looked after throughout your appointment and would recommend Boots Opticians to your family and friends. We truly appreciate your kind words.
Good service but over loaded with…
Good service but over loaded with information
23 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received good service overall. We appreciate your comments regarding the amount of information provided and will take this on board as feedback. We truly value your kind words.
I was so impressed by the thorough care…
I was so impressed by the thorough care and attention to the eye test and contact lense care. All the staff were so friendly, knowledgeable, and qualified. Very helpful.
23 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were so impressed by the thorough care and attention you received during your eye test and contact lens appointment. It’s wonderful to know that the team were friendly, knowledgeable, and helpful throughout your visit. We truly appreciate your kind words.
This is NOT for store staff they are…
This is NOT for store staff they are amazing ..this is for the central head office communication ..had contact lense check 3 weeks ago - now received 3 emails saying contact lenses will go to store, my membership is being cancelled and I won’t get contact lenses for another 3 5 months - oh and cost has gone up ..then spent 25 minutes holding for someone to talk to at central office with no reply ! Boots head office you are letting your store staff down !!!
24 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We are pleased to hear that the store team provided excellent service. However, we are sorry to hear about the confusion regarding your contact lens membership, deliveries and pricing, and the difficulty you experienced contacting our central team. We understand how frustrating conflicting communications can be. Please contact us at contactlenses@boots-opticians.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
I attended an appointment for 09:35 hrs…
I attended an appointment for 09:35 hrs on 23/07 having received four confirmation e-mails over the past few weeks, plus a text message the day before.
I arrived at 09:25 hrs to be told by the receptionist that my appointment had been at 09;10 hrs and that I had missed it. O9:10 HRS HAD NEVER BEEN MENTIONED OR COMMUNICATED IN YOUR CORRESPONDENCE !
The staff could not care less and were dismissive. I had taken time off work for this appointment and I left Boots without having been seen.
I will now book with SPECSAVERS. I wear expensive glasses, varifocal with Zeiss glass lens. Your loss of income.
This also happened with my hearing appointment when a confirmed booking for a full 0ne hour haring test was confirmed but did not exist upon arrival. In that case my visit for replacement upgraded Phonax hearing aids at over £3,500 was lost and I went to M& S instead. What a loss of income for Boots.
I now have no confidence in Boots when they cannot even get the appointment system right.
After 14 years as a loyal customer it is now goodbye Boots.
23 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that your appointment time did not match the confirmations you received and that you were unable to be seen despite attending based on the information provided. We also regret to hear that this follows previous issues you experienced with your hearing appointment, which has affected your confidence in our service. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
I have had my annual check at Sedley…
I have had my annual check at Sedley Place, Oxford str, London. I am impressed by the professional attitude of the staff, the optometrist Mr Sachin Ramanandi, and the staff performing some of the examinations, Ms. Misbach. Thank you very much for the valuable advice!
23 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Mr Sachin Ramanandi and Ms Misbach provided such professional care during your annual eye examination at our Sedley Place Oxford Street store. It’s wonderful to know that you found their advice valuable and appreciated the high standard of service you received. We truly appreciate your kind words.
I VISITED BOOTS OPTICIANS falkirk
I VISITED BOOTS OPTICIANS
FALKIRK ON 23/7/26
The staff were all very helpful.
Holly & Allana, helped with test before & after seeing the optician who was wonderfull & very thorough
The Allana helped with dispense being very carefully to get all needed from my new prescription
An excellent service by all & going the extra mile & without any pushy selling
Well done thanks
Shona
23 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback, Shona. We’re delighted to hear that Holly, Allana, and the optician provided such thorough, helpful, and professional care during your visit to our Falkirk store. It’s wonderful to know that Allana took such care in ensuring everything was correct for your new prescription and that the team delivered excellent service without any pressure. We truly appreciate your kind words and are pleased that the team went the extra mile for you.
Welldone very nice staff and doctor
Welldone very nice staff and doctor
18 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team and optometrist provided such friendly, professional care during your visit. We truly appreciate your kind words.
Kept waiting 45 minutes and left without test
I had the OCT test done. Then I waited 30 minutes for my eye test which didn’t happen as my time was up in the parking bay, so I left. I arrived 10 minutes before my appointment as asked at 12.30 and left 45 minutes later. There was no apology that I was kept waiting so long or exclamation until I spoke up and said that I couldn’t wait any longer. What is the point of making an appointment if you can’t keep to it?
I made another appointment in a few days time but only because I signed the NHS form so Boots will get paid for my eye test otherwise I wouldn’t go back. It’s the 2nd time they’ve cocked up my appointment but there won’t be a third. Definitely don’t have the customer care that I would expect from a large company like Boots.
22 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the delay to your appointment, the lack of communication regarding the wait, and the inconvenience this caused. We appreciate your frustration, especially as this was not the first time you have experienced issues with your appointment. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
All staff were extremely helpful
All staff were extremely helpful
22 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that all of the staff were extremely helpful during your visit. We truly appreciate your kind words.
Saw me on time.
Saw me on time.
Optician really helpful
Staff helpful
23 de julho de 2026
Opinião espontânea
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were seen on time and that both the optician and store team were so helpful during your visit. We truly appreciate your kind words.
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