Bradfords Opiniões 

14 529
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Very bad communications, no updates on delivery date or time after ordering. Website not user friendly. Customer Services only available on email. Depot staff not helpful. Would not use again.

A empresa respondeu

Classificada 5 em 5 estrelas

Although a day late due to lorry breaking down we were kept in the loop which is all we need things happen The Delivery driver was on time very helpful put the delivery exactly where we wanted it an... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've used Bradfords a few times now and I was one of those really annoying customers today that turned up just before close, luckily they was not that busy at the time. But what a service they always... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very happy with website, delivery, pricing and timber. Ordering was clear, a phone call from them arranged delivery and the delivery itself great, very helpful guy got 2 pallettes into slightly tricky... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de construção civil
  2. Prestador de serviços de construção civil
  3. Carpinteiro
  4. Empreiteiro de serviços de isolamento
  5. Loja de ferramentas

Escrito pela empresa

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Escrito pela empresa

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

15 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(14 529)

561 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Unnecessary delays on KitchenKit…

Unnecessary delays on KitchenKit orders.
Waiting a month for dispatch when they are 2 days from kitchen kit and in stock! I'll order elsewhere next time.
15 days later no comms or dispatch!

15 de maio de 2026
Opinião espontânea
logótipo da Bradfords

Resposta da Bradfords

Good Afternoon Mr Hards

Thank you for taking the time to leave us a review.

I am saddened to see that you have had a poor experience with us due to one of our trusted suppliers.

I apologise greatly for these issues and for any inconvenience this may have caused you.

Our supplier for the flat pack kitchens is currently experiencing high volumes and manufacturing delays resulting in the extended lead time. I can see the order was placed on a 22 working day lead time which was stated on the product page, in the cart and on your order confirmation. Further to that I can also see the delivery date was confirmed after an email enquiry on May 21st.

Once the order has been dispatched by the supplier, closer to the intended delivery date of the 15th of June, you will receive notification from the supplier with additional information.

Kind Regards,
Sam

Classificada 5 em 5 estrelas

Superb support and Design from Adam at…

Superb support and Design from Adam at the Worcester branch. In the 40 years I have been involved in building, I have found Adam’s support, knowledge and experience, second to none.

15 de maio de 2026
Opinião espontânea
logótipo da Bradfords

Resposta da Bradfords

Hi Nigel

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Classificada 5 em 5 estrelas

What a service

I worked for a Merchant so went to them for some goods but not interested.

However the Bradfords Barnstaple team could not do enough, ordered in non stock goods and delivered in super quick time. Well done guys you should be proud of the branch you have clearly made the go to in Barnstaple.

I will be back.
O and get your Social team to add your branch to the Trustpilot list

15 de maio de 2025
Opinião espontânea
logótipo da Bradfords

Resposta da Bradfords

Hi Dave

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

P.S. We will get them added soon 👍

Classificada 5 em 5 estrelas

Glastonbury branch amazing!

I want to say a big thank you to all the staff at the Glastonbury store for your patience, help and the driver of the delivery Keith for delivering my stuff today. Its been amazing from start to finish and whoever you speak to they are friendly and understanding. Highly recommended from me.

12 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered paving slabs to extend my…

I ordered paving slabs to extend my existing patio and specifically purchased the exact same slab details, size and colour as my original order so the extension would match.

Once installed, the slabs supplied were significantly darker and clearly different in colour from both my existing slabs and the product shown on the website.

I raised the issue several times and explained that the goods supplied did not match the advertised product. However, I was repeatedly told that because the slabs had been installed, nothing further could be done.

I understand natural products can have slight variations, but this was a very noticeable difference and not what was expected when ordering the exact same product.

Very disappointing experience and complaint handling.

7 de maio de 2026
Opinião espontânea
logótipo da Bradfords

Resposta da Bradfords

Good Morning Zoe

Thank you for taking the time to leave us a review.

I am saddened to see that you have had a poor experience with us due to one of our trusted suppliers.

Sadly as all the product has been laid and used we cannot move further with the case as advised in our previous correspondence. We understand this is not the desired outcome and apologise greatly for these issues and for any inconvenience this may have caused you.

Kind Regards,
Sam

Classificada 5 em 5 estrelas

Brilliant customer service from Adam Tom and Doug

Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough. I found everything I needed in here so I didn’t have to spend the day going to different places.

22 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

super fast delivery

super fast delivery, ordered on Thursday evening and came Friday morning!! Staff also very helpful, will be coming back to finish the rest of my garden of!!

9 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a Rowlinson Tuscan 2 seater…

I ordered a Rowlinson Tuscan 2 seater bench. This bench was delivered as a flat pack. I was fully expecting a fully made-up bench. No where against the product did it state that any assembly would be required. Very disappointing

16 de abril de 2026
Opinião espontânea
logótipo da Bradfords

Resposta da Bradfords

Good Afternoon Mr Parsons

Thank you for taking the time to leave us a review.

I am saddened to see that you have had a poor experience with us.

I apologise greatly for these issues and for any inconvenience this may have caused you.

As per my email, we will look into making this clearer and more consistent across the range for customers in the future. If you would like to arrange the return of your order please contact us at customerservice@bradfords.co.uk.

Kind Regards,
Sam

Classificada 5 em 5 estrelas

Brilliant service

Brilliant service. Ordered a shed on Monday afternoon and was delivered on Wednesday morning. Exceptional service and during the enquiry stage the sales team were extremely helpful and called me back to let me know if it was in stock.

13 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very helpful followed instructions for…

Very helpful followed instructions for access to my home.came on time

27 de março de 2026
logótipo da Bradfords

Resposta da Bradfords

Hi Yvonne

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Classificada 5 em 5 estrelas

Very competitive pricing (bought a…

Very competitive pricing (bought a shed) and quick delivery. The delivery driver was fabulous, friendly and helpful and really good at his job. I would definitely shop with Bradfords again, well done!

27 de março de 2026
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Resposta da Bradfords

000251837

Classificada 5 em 5 estrelas

Expert staff and very helpful

I was welcomed by an employee, who had extensive knowledge of the products I wanted for my shower room, he was very helpful and pleasant.
I would recommend Bradfords

7 de abril de 2026
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Resposta da Bradfords

Hi Jill

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Classificada 5 em 5 estrelas

Great service

Great service. Wasn't sure if they would find the delivery location as it was a small road to the back of our property. Was prepared to give driver instructions but had a phone call to say he had arrived.
Delivery was made on time, Driver was polite and friendly.

30 de março de 2026
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Resposta da Bradfords

Hi Heather

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Classificada 4 em 5 estrelas

Delivery was on time

Delivery was on time, communications were clear and concise, Driver was professional and delivery was fuss free

29 de março de 2026
logótipo da Bradfords

Resposta da Bradfords

Hi

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us.

If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk

Kind Regards,
Sam

Classificada 5 em 5 estrelas

Many thanks for a very quick delivery

Many thanks for a very quick delivery. Very pleased with the quality of the soil I ordered. This is my second order I placed.

27 de março de 2026
logótipo da Bradfords

Resposta da Bradfords

Hi Mike

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Classificada 5 em 5 estrelas

Fast Delivery Great Price Easy Purchase

Fast Delivery Great Price Easy Purchase

Definitely will order again

29 de março de 2026
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Resposta da Bradfords

Hi Conrad

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Classificada 5 em 5 estrelas

Great communication

Great communication, fast and friendly delivery

30 de março de 2026
logótipo da Bradfords

Resposta da Bradfords

Hi Andrea

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Classificada 5 em 5 estrelas

Very good service and the delivery…

Very good service and the delivery driver was a great asset to the company helpful

30 de março de 2026
logótipo da Bradfords

Resposta da Bradfords

Hi Barrie

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Classificada 5 em 5 estrelas

very helpful members of staff from the…

very helpful members of staff from the office staff informing me when the delivery was to the driver that was more than happy to help out. A very good experience will be using them again....

30 de março de 2026
logótipo da Bradfords

Resposta da Bradfords

Hi Keith

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

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