Very bad communications, no updates on delivery date or time after ordering. Website not user friendly. Customer Services only available on email. Depot staff not helpful. Would not use again.
A empresa respondeu
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Very bad communications, no updates on delivery date or time after ordering. Website not user friendly. Customer Services only available on email. Depot staff not helpful. Would not use again.
A empresa respondeu
Although a day late due to lorry breaking down we were kept in the loop which is all we need things happen The Delivery driver was on time very helpful put the delivery exactly where we wanted it an... Ver mais
A empresa respondeu
I've used Bradfords a few times now and I was one of those really annoying customers today that turned up just before close, luckily they was not that busy at the time. But what a service they always... Ver mais
A empresa respondeu
Very happy with website, delivery, pricing and timber. Ordering was clear, a phone call from them arranged delivery and the delivery itself great, very helpful guy got 2 pallettes into slightly tricky... Ver mais
A empresa respondeu
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Escrito pela empresa

Hendford Hill 96, BA20 2QR, Yeovil, Reino Unido
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
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Unnecessary delays on KitchenKit orders.
Waiting a month for dispatch when they are 2 days from kitchen kit and in stock! I'll order elsewhere next time.
15 days later no comms or dispatch!

Resposta da Bradfords
Superb support and Design from Adam at the Worcester branch. In the 40 years I have been involved in building, I have found Adam’s support, knowledge and experience, second to none.

Resposta da Bradfords
I worked for a Merchant so went to them for some goods but not interested.
However the Bradfords Barnstaple team could not do enough, ordered in non stock goods and delivered in super quick time. Well done guys you should be proud of the branch you have clearly made the go to in Barnstaple.
I will be back.
O and get your Social team to add your branch to the Trustpilot list

Resposta da Bradfords
I want to say a big thank you to all the staff at the Glastonbury store for your patience, help and the driver of the delivery Keith for delivering my stuff today. Its been amazing from start to finish and whoever you speak to they are friendly and understanding. Highly recommended from me.
I ordered paving slabs to extend my existing patio and specifically purchased the exact same slab details, size and colour as my original order so the extension would match.
Once installed, the slabs supplied were significantly darker and clearly different in colour from both my existing slabs and the product shown on the website.
I raised the issue several times and explained that the goods supplied did not match the advertised product. However, I was repeatedly told that because the slabs had been installed, nothing further could be done.
I understand natural products can have slight variations, but this was a very noticeable difference and not what was expected when ordering the exact same product.
Very disappointing experience and complaint handling.

Resposta da Bradfords
Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough. I found everything I needed in here so I didn’t have to spend the day going to different places.
super fast delivery, ordered on Thursday evening and came Friday morning!! Staff also very helpful, will be coming back to finish the rest of my garden of!!
I ordered a Rowlinson Tuscan 2 seater bench. This bench was delivered as a flat pack. I was fully expecting a fully made-up bench. No where against the product did it state that any assembly would be required. Very disappointing

Resposta da Bradfords
First two visits to Bradfords Dorchester met eight of the staff, who could not have been more cheerful or helpful. Happy staff, happy customers. Thank you.
Brilliant service. Ordered a shed on Monday afternoon and was delivered on Wednesday morning. Exceptional service and during the enquiry stage the sales team were extremely helpful and called me back to let me know if it was in stock.
Very helpful followed instructions for access to my home.came on time

Resposta da Bradfords
Very competitive pricing (bought a shed) and quick delivery. The delivery driver was fabulous, friendly and helpful and really good at his job. I would definitely shop with Bradfords again, well done!

Resposta da Bradfords
I was welcomed by an employee, who had extensive knowledge of the products I wanted for my shower room, he was very helpful and pleasant.
I would recommend Bradfords

Resposta da Bradfords
Great service. Wasn't sure if they would find the delivery location as it was a small road to the back of our property. Was prepared to give driver instructions but had a phone call to say he had arrived.
Delivery was made on time, Driver was polite and friendly.

Resposta da Bradfords
Delivery was on time, communications were clear and concise, Driver was professional and delivery was fuss free

Resposta da Bradfords
Many thanks for a very quick delivery. Very pleased with the quality of the soil I ordered. This is my second order I placed.

Resposta da Bradfords
Fast Delivery Great Price Easy Purchase
Definitely will order again

Resposta da Bradfords

Resposta da Bradfords
Very good service and the delivery driver was a great asset to the company helpful

Resposta da Bradfords
very helpful members of staff from the office staff informing me when the delivery was to the driver that was more than happy to help out. A very good experience will be using them again....

Resposta da Bradfords
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