Very bad communications, no updates on delivery date or time after ordering. Website not user friendly. Customer Services only available on email. Depot staff not helpful. Would not use again.
A empresa respondeu
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Leia as opiniões dos outros
Although a day late due to lorry breaking down we were kept in the loop which is all we need things happen The Delivery driver was on time very helpful put the delivery exactly where we wanted it an... Ver mais
A empresa respondeu
I've used Bradfords a few times now and I was one of those really annoying customers today that turned up just before close, luckily they was not that busy at the time. But what a service they always... Ver mais
A empresa respondeu
Very happy with website, delivery, pricing and timber. Ordering was clear, a phone call from them arranged delivery and the delivery itself great, very helpful guy got 2 pallettes into slightly tricky... Ver mais
A empresa respondeu
Informações sobre a empresa
- Empresa de construção civil
- Prestador de serviços de construção civil
- Carpinteiro
- Empreiteiro de serviços de isolamento
- Loja de ferramentas
Escrito pela empresa
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Escrito pela empresa
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Informações de contacto
Hendford Hill 96, BA20 2QR, Yeovil, Reino Unido
- customer.service@bradfords.co.uk
- bradfords.co.uk
4,6
Excelente
15 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Company to Do Business With
Easy online ordering, great customer service and friendly team when I arrived to do collection. Found prices to be fair too.
16 de junho de 2026
Resposta da Bradfords
Hi Derrick,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Taf fence panels
Easy ordering, quick and efficient delivery panels are great quality.
16 de junho de 2026
Resposta da Bradfords
Hi Steven.
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
A prompt and well performed delivery.
A prompt and well performed delivery.
Always ready to help the amateurs.
17 de junho de 2026
Resposta da Bradfords
Hi Mr Barnett,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Excellent service
Excellent service and ultra fast delivery. I put my order in early morning and it was delivered by lunchtime. My only complaint is that the timber i had delivered was very bent and not straight and when your paying a lot of money for timber i expect the staff to take more care on choosing timber for the customers.
16 de junho de 2026
Resposta da Bradfords
Hi Malcolm
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Apologies for the bent timber, please let us know when you see us next time and we can ensure it doesn't happen again.
We hope to see you again soon.
Kind Regards,
Sam M
Resposta da Bradfords
Hi Andrew,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam M
Resposta da Bradfords
Hi Anthony,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
excellent service delivered to Northern…
excellent service delivered to Northern Ireland next day.
16 de junho de 2026
Resposta da Bradfords
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Quick and efficient service.
16 de junho de 2026
Resposta da Bradfords
Hi Mrs Herbert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Resposta da Bradfords
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Resposta da Bradfords
Hi Mr Jenkins,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam M
Ordered competitively priced fence…
Ordered competitively priced fence posts online and collected locally. Faultless friendly service. Thank you.
15 de junho de 2026
Resposta da Bradfords
Hi Mike,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Delivery was quick
Delivery was quick . The driver was polite. professional and helpful. A good experience.
15 de junho de 2026
Resposta da Bradfords
Hi Helen.
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Resposta da Bradfords
Hi Nick
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very good delivery driver very efficient
Very good delivery driver very efficient
15 de junho de 2026
Resposta da Bradfords
Hi Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Resposta da Bradfords
Hi Ross
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
A very good value and specification compressor
A very good compressor, the inside of the tank had no rust whatsoever . Had a bad experience last month from a supplier where the NEW compressor was riddled with deep set rust . The compressor was the same specification and half the price !
15 de junho de 2026
Resposta da Bradfords
Hi Nicholas
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our supplier that delivered on our behalf!
Kind Regards,
Sam
I ordered a shed through Bradfords…
I ordered a shed through Bradfords Building Supplies (Order #000265378) which was delivered directly by their supplier, Power Sheds. It arrived in a shocking condition. Multiple main timber walls and the window frames arrived covered in severe white mould and deep black fungal spores.I immediately took 16 photos and emailed customer service at 11:11 AM on delivery day. Because I had a build crew ready, I assembled the unaffected floor and healthy panels to protect them from the weather. Wiping the mould didn't work—the black mould has deeply stained the wood grain.Despite clear photographic evidence of a supplier error, Bradfords and Power Sheds have completely refused to offer a partial refund or price reduction to cover the heavy chemical treatments and labor required to fix their mess. Their customer service agent, Sam, tried to claim that because I started building the uncompromised panels, I have 'accepted' the damaged goods. This is completely wrong under the UK Consumer Rights Act 2015.Bradfords are happy to take your money, but if their supplier sends you damaged, mouldy goods, they will dig their heels in and leave you stranded. Avoid buying sheds from them.
If i could give no stars i would ive been going back and forth for days.
30 de maio de 2026
Opinião espontânea
Resposta da Bradfords
Good Morning Mrs Edwards,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
This is under further review, and we will look to get back to you in the timeline stated in your previous correspondence,
Kind Regards,
Sam M
Excellent service from customer support…
Excellent service from customer support to tack down a missing item and send a replacement along with a refund as well, I can't fault them and would highly recommend them
12 de junho de 2026
Opinião espontânea
Resposta da Bradfords
Hi John,
Thank you very much for taking the time to leave us a review!
Thank you for your continued patience while we resolved the issue for you and look forward to you shopping with us again.
Kind Regards
Sam
Would avoid at all cost
Would avoid at all cost! Ordered type 1 mot. Ended up getting type 20! Might aswell of sent me house bricks the hardcore was that big. I couldn’t replace as my labourer was non the wiser when he cut bulk bag and then realised some joker at the yard thought they would mix a load of really big rocks in. Looked intentional. Covered it with bags of cement loose so didn’t tell by the time the delivery driver scurried off! Rekons he had no signal for me to sign for my materials, really really dodgy! And delivery driver was the most awkward person I’ve ever dealt with in my life! Everyone I dealt with, especially the delivery driver was absolutely no help what so ever. But the delivery driver needs looking into also! My neighbour thought they caught him taking pictures or recording of his wife and daughter also. Real unprofessional creep of a bloke.i know why he had that Big sarcastic grin on his face now! No way would I ever recommend or use this company again!
8 de junho de 2026
Opinião espontânea
Resposta da Bradfords
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due.
I apologise greatly for these issues and for any inconvenience this may have caused you and take the further comments made in your review very seriously.
Please contact us at customerservice@bradfords.co.uk so we can look into this further.
Kind Regards,
Sam
Excellent quality and superb customer service
We had our delivery today of decking boards and topsoil. Our delivery area was a bit of a logistical nightmare, being a lane at the rear of our house. The driver went out of his way to be helpful with placing the goods as close as he could. Very happy with the quality of our goods, and many thanks to the delivery driver. Bradfords at Avonmouth, wonderful customer service both from the staff on the phone, and the driver. We are very happy to recommend them for excellent customer service and quality.
5 de junho de 2026
Opinião espontânea
Resposta da Bradfords
Hi Paula
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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