I ordered a gun for my grandson and it wasn't what we thought. It is hard to load the little bullets into the casings, we didn't know we would have to do this. Then loading magazine is difficult. Shel... Ver mais
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So far have only received the ammo so my order is marked as "delivered". I have no way of knowing where or when my order will get here. I was hoping to have the items before my birthday (May 8th) to g... Ver mais
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The pistol i received has have the slide manually pulled for each shot and looks incredibly cheap. The rifle is ok but when opting for the the extra amount and gadgets there should be a second magazin... Ver mais
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Son wanted multiple guns for Christmas and requested for family members and I toborder from this particular site. We did not have any issues with delivery and everyone received orders before the holid... Ver mais
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Informações sobre a empresa
Informações de contacto
Ilhas periféricas dos Estados Unidos
- brickarsenal.co
2,6
Mau
115 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 86% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
they never shipped the product
They never shipped the product but claim they did. We did get a similar gun from Amazon but it’s not what we ordered. They won’t respond to me any longer. I’m getting a lawyer involved.
11 de dezembro de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi Jesse,
We're very sorry to hear about your experience and we deeply understand your concern about receiving an item that was not what you originally ordered. That is certainly not the experience we want for our customers.
We would appreciate the opportunity to investigate this matter further and work toward a resolution. Please contact us directly at support@brickarsenal.co with your order details so our team can review everything thoroughly and assist you further.
Again, we sincerely apologize for the frustration and appreciate your feedback.
Warlord loadout
AWESOME!!! This is nerf on steroids...lol
So realistic and better quality than the other ones you'd buy at the store, especially for educational purposes not to mention safety also they look really cool
30 de março de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi David,
Thank you so much for the awesome review!
We're thrilled to hear you're enjoying the realism, quality, and overall experience of the product. It's great to know you also appreciate the educational and safety aspects, not to mention the cool factor too!
Your support truly means a lot to us. Thanks again!
Made Cheap - Not recommended
Main gun is cheaply made and none of the assembly instructions are in English. The side arm that was included was even worse. It's not even semi-automatic and it shoots very tiny foam bullets that will be lost quickly. Stear clear of this product. I should've returned it for a refund.
2 de abril de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Ryan,
We're sorry to hear that the product did not meet your expectations, especially regarding with your order. We understand how disappointing this experience must have been, and we appreciate you taking the time to share your honest feedback.
Your comments and suggestions have been noted and will be shared with our team for review and improvement. We would also like the opportunity to look into your concerns further and see how we can assist. Please feel free to contact us at support@brickarsenal.co so we can discuss this with you directly.
Thank you!
My son loves them
My son loves them and also teaching him gun safety aswell
3 de abril de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi there,
Thank you so much for your awesome review!
We're really happy to hear your son is loving them and even better that they're helping with teaching safety at the same time. That's exactly the kind of experience we aim for.
We truly appreciate your support!
Sent the wrong pistol
Sent the wrong pistol. Cheap plastic. Extra plastic “gunk” near the mag release button. I contacted them and sent 2 pictures, showing both problems. They wanted a video to prove it malfunctions. Sent a video and I’ve heard nothing since. Sooooo glad I only bought one item.
31 de março de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Alex,
We're very sorry to hear about your experience and understand how frustrating it must have been to receive the wrong pistol and encounter quality issues with the item you received. We also apologize for the delay in communication after you already took the time to provide photos and a video for verification.
This is certainly not the experience we want for our customers. Please reach back out to us at support@brickarsenal.co with your order details so we can review this further and work toward a proper resolution for you as soon as possible.
Thank you very much!
Horrible company
Horrible company. I got my stuff but the company themselves? Horrible
2 de abril de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Claven,
We're sorry to hear that your experience with our company left you feeling disappointed, even though you received your order. That's definitely not the experience we want for our customers.
We'd really appreciate the opportunity to learn more about what happened and see how we can make things right. Please feel free to reach out to us at support@brickarsenal.co so our team can further assist you.
Thank you!
Great company has great products and…
Great company has great products and prices.
25 de março de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Derek,
Thank you so much for your kind words! We're thrilled to hear that you're happy with both our product and pricing. Your support truly means a lot to us, and we look forward to serving you again in the future!
These guns are really cool
These guns are super fun. They are really realistic. They arrived pretty quickly and in great condition.
27 de março de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Jon,
Thank you so much for your feedback! We're really glad to hear you're enjoying the guns and that they arrived quickly and in great condition. It's great to know the realistic feel added to your experience. We appreciate your support and hope you continue having fun with them!
Not as advertised
The pistol i received has have the slide manually pulled for each shot and looks incredibly cheap. The rifle is ok but when opting for the the extra amount and gadgets there should be a second magazine and the gadgets should actually function and not look like misaligned pieces of plastic junk.
20 de março de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Tim,
We're sorry to hear that the items did not meet your expectations.
We appreciate you sharing these details with us, and we'd like the opportunity to look into this further and help resolve your concerns. Please contact our support team at support@brickarsenal.co so we can assist you directly.
Thank you very much!
It’s a such a great toy
It’s a such a great toy, wish the mags held more and I didn’t just get 6 ejectors but hey, for what it is, it’s nice!
11 de março de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Isaiah,
Thank you for sharing your feedback! We're glad to hear you're enjoying the toy overall. Feedback like this helps us understand where we can improve. We're happy it's still been a nice experience for you, and we hope you continue to enjoy it!
It's a nice gun no complaints id like…
It's a nice gun no complaints id like to look at a bigger one next.
25 de março de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Alonzo,
Thank you so much for your feedback! We're really glad to hear you're enjoying the gun and that you had a positive experience with it. It's awesome to know you're already thinking about adding a bigger one to your collection.
If you ever have any questions or would like recommendations, feel free to reach out to us anytime at support@brickarsenal.co — we’d be happy to help.
My son's request for his birthday
My son asked for a pair of the guns for his birthday so he and his dad can have "nerf wars." We got the shipment fairly quickly, and it was neatly packaged. My husband checked out the guns as did my son. My son was so excited and my husband was impressed. So far so good for us! I wish I would have ordered the extra bullets to go with them along with the targets.
6 de março de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Becky,
Thank you for your feedback!
We're really happy to hear your son loved his birthday surprise and that both he and your husband were impressed with the set. It's great to know everything arrived quickly and in good condition. We also appreciate your feedback about the bullets and that definitely helpful for future improvements. We hope you all have a lot of fun during your "nerf wars"!
No complaints
No complaints, product was on time and is super fun to use. Would definitely recommend. I love it
10 de março de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Colin,
Thank you so much for your feedback! We're glad to hear the product arrived on time and that you're enjoying it. It means a lot to us that you'd recommend it, and we truly appreciate your support.
We hope it continues to bring you a great experience!
Resposta da Brick Arsenal™
Hi Chaim,
Thank you so much for your feedback! We're really glad to hear you're happy with the item. We appreciate your support and hope you continue to enjoy your purchase.
Good guns cool way to bring shell…
Good guns cool way to bring shell ejecting to nerf guns
19 de março de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Jesseray,
Thanks for your feedback!
We're glad you're enjoying the guns and the shell-ejecting feature—it really does add a fun twist to the experience. We appreciate your support and hope you continue to have a great time using them!
Fun little toy for the kids
I just got mine in the mail today it wasn't to hard to put together it showed up pretty quick all and all a fun little toy for the kids
11 de março de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi! Thank you for sharing your feedback! We're glad to hear your order arrived quickly and was easy to put together. It's great that the kids are enjoying it and having fun with the toy. We truly appreciate your support.
Resposta da Brick Arsenal™
Hi! Thank you so much for your feedback! We're glad to hear you're enjoying the pistol and that it's working well for you. We appreciate your support and hope you continue to have a great experience with it.
Only received part of my order and have…
Only received part of my order and have not heard back from them about the rest. Been over a week since we have heard anything, still waiting on over half our order.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi BRENT,
We sincerely apologize for the frustration caused by only receiving part of your order and for the lack of updates regarding the remaining items. We understand how disappointing it is to be left waiting without clear communication, especially after more than a week.
We'd really appreciate the opportunity to look into this further and provide you with an update on the rest of your order. Please reach out to us at support@brickarsenal.co with your order details so our team can assist you directly and help resolve this as quickly as possible.
Thank you!
This company will ship a partial…
This company will ship a partial package when you place an order, and then they simply don't respond when you tell them about the parts that are missing. By shipping you something (with proof of shipment), they are able to win the chargeback dispute with your CC company (when you ultimately complain that they didn't deliver on the full product you ordered). They are thieves.
1 de dezembro de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi Andrew,
Thank you for your feedback and we're truly sorry about your experience.
Please know that it is never our intention to leave any issue unresolved or make customer feel ignored. We take reports of missing very seriously and would appreciate the opportunity to review your order and communicate further.
Kindly reach out to us at support@brickarsenal.co with your order details so our team can investigate this matter thoroughly and work toward a proper resolution for you.
We sincerely apologize again for the inconvenience and frustration this situation has caused.
Resposta da Brick Arsenal™
Hi. Thank you for your feedback! We're glad to hear you received a timely response. We appreciate you taking the time to share your experience and are here anytime you need further assistance.
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