I ordered a gun for my grandson and it wasn't what we thought. It is hard to load the little bullets into the casings, we didn't know we would have to do this. Then loading magazine is difficult. Shel... Ver mais
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So far have only received the ammo so my order is marked as "delivered". I have no way of knowing where or when my order will get here. I was hoping to have the items before my birthday (May 8th) to g... Ver mais
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The pistol i received has have the slide manually pulled for each shot and looks incredibly cheap. The rifle is ok but when opting for the the extra amount and gadgets there should be a second magazin... Ver mais
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Son wanted multiple guns for Christmas and requested for family members and I toborder from this particular site. We did not have any issues with delivery and everyone received orders before the holid... Ver mais
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Informações sobre a empresa
Informações de contacto
Ilhas periféricas dos Estados Unidos
- brickarsenal.co
2,6
Mau
115 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 86% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Completely misrepresented
Completely misrepresented. I paid for premium shipping to the UK for some guns from santa. Still nothing a month later, no follow up from the company to make sure it arrives, nothing. I even paid a ridiculous tip believing, as the site would suggest, that a team in the US are doing this work. But no! Straight from China, from team who will see none of the money. I feel sick that I just lined the pockets of the US super rich. I want my money back for the premium shipping. AND MY TIP!
3 de janeiro de 2026
Opinião espontânea
Resposta da Brick Arsenal™
Hi Sarah,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience.
We also hear your concern regarding the lack of updates and how the process has felt from your perspective. That is certainly not the experience we want for our customers.
We'd like to help look into this properly for you. Please reach out to us at support@brickarsenal.co with your order number so we can review your shipment status and address your concern regarding the premium shipping fee.
We appreciate your patience and the opportunity to help resolve this with you.
Took my money and never sent my items
Took my money and never sent my items. Made multiple requests and calls and they will not respond. My son did not get the gifts he was hoping for. Ordered way ahead of time and even knew of two other people who ordered two weeks after me that got their items (same items I ordered.
25 de dezembro de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi there Michael,
We're very sorry to hear about your experience and we deeply understand your frustration.
This is certainly not the experience we want any customers to have, and we take concerns about missing or undelivered items very seriously. We would like the opportunity to review your order in detail and investigate what happened with the shipment.
Please reach out to us at support@brickarsenal.co with your order information so our team can assist you directly and work towards a resolution as quickly as possible.
We truly apologize again for the inconvenience and disappointment caused.
Awful company
Awful company. Order placed 25th November and still hasn’t arrived, doesn’t even appear to have been dispatched. Avoid at all costs
31 de dezembro de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi there,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience with your order.
This is not the experience we want for our customers, and we'd like the opportunity to look into this for you right away.
Please contact us at support@brickarsenal.co with your order number so we can check the status of your shipment and provide you with a clear update and assistance.
We appreciate your patience and the chance to help resolve this for you.
Timeliness/transparency is important
I didnt recieve my order in a timely manner. I ordered it on dec 2nd for christmas and received one gun after Christmas and I ordered 3 plus was suppose to recieve 1 free G18 with my purchase. Was told they ran out of products but in reality it was shipping from China and thats why it took so long
2 de dezembro de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi there,
We're very sorry to hear about your experience and completely understand how you feel on this matter.
We sincerely apologize for the delays, the incomplete delivery, and the frustration surrounding the free G18 promotion. We understand your concerns regarding the shipping timeline and communication provided during the process.
We'd like the opportunity to look into this further and make things right. Please reach out to us at support@brickarsenal.co with your order number and any additional details so our team can assist you directly.
Thank you for your feedback and for bringing this to our attention.
I liked it a lot helps me understand…
I liked it a lot helps me understand how a gun works even if it's not the real thing it's close enough to help me learn
22 de dezembro de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi Alberto,
Thank you for your feedback! We're really glad to hear that you enjoyed the product and found it helpful in understanding how it works. It's great to know that the realistic design and functionality gave you a closer learning experience. We truly appreciate your support and hope you continue enjoying your purchase!
Did not deliver on time
I ordered a toy from this website for a main Christmas present for my son. It stated that the present would be delivered before Christmas. It is now Christmas Eve and no toy has arrived and I now have to work out what lie to make up to my son to try to dampen he disappointment on Christmas day and try ro convince him that Santa IS real. Shameful. Don't lie and advertise you can deliver before Christmas when you can't.
And then you ignore my messages.
Shameful.
24 de dezembro de 2025
Opinião espontânea
The scope didn’t work
The scope didn’t work. The glass came loose
20 de dezembro de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi Andrea,
We're verry sorry to hear that the scope did not work as expected and that the glass came loose. We understand how frustrating that must be, especially when you were looking forward to using the item properly.
Please reach out to us at support@brickarsenal.co with your order details and photos of the issue so our team can further assist you and look into the best possible resolution.
Wrong and much cheaper item arrive
I ordered an expensive item from this website , and today I received a cheap item that’s not what I had ordered! There was no invoice or company name on the box , only a lot of Chinese writing ! I am so disappointed and sad as , as a single parent it took me a long time to save up for something for my son to open at Christmas, and as it took so long to arrive , there is no time to try and get the correct item , I have emailed the company but I don’t hold out much joy . Please be careful and avoid this company I wouldn’t want anyone else experiencing this , it’s left me in tears
20 de dezembro de 2025
Opinião espontânea
Delivered straight to door despite…
Delivered straight to door despite heavy rain, box dry.
8 de novembro de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi David,
Thank you for your feedback! We're glad to hear your package was delivered safely and that it arrived dry despite the heavy rain. We truly appreciate you taking the time to share your experience and hope you enjoy your order!
If I could I would give zero stars
If I could I would give zero stars! Complete fraud! They stole my sons $127 and he is heartbroken. Never received his product and it has been 2 months! Stay away!
17 de setembro de 2025
Opinião espontânea
It has been more than a month since I…
It has been more than a month since I ordered and most of the things haven’t shown
They said they delivered 2 of my rifles but they never showed up this is a terrible waste of my time and I want a refund
12 de setembro de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi Levi,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience.
This is certainly not the experience we want for our customers, and we'd like the opportunity to look into this further for you. If you have time, you may contact us at support@brickarsenal.co with your order number so we can investigate the delivery status, verify what has been fulfilled, and assist you with the appropriate resolution, including a refund if applicable.
We appreciate your patience and the chance to help make this right.
Instructions could be clearer for…
Instructions could be clearer for reloading
14 de setembro de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi Brandon,
Thank you for taking the time to leave your feedback. We're sorry to hear that the reloading instructions were not as clear as expected, and we understand how this can affect your overall experience.
Your input is really helpful, and we'll make sure this is shared with our team so we can improve the clarity of our guides moving forward.
If you need any assistance or would like more detailed guidance, please don't hesitate to reach out to us at support@brickarsenal.co with your order details, and we'll be happy to help.
Received the wrong gun, they never followed up
It is the worst company we have dealt with. I have emailed them 15 times. They answered the first two times, first saying I was wrong, that we had received the correct gun. I sent proof that the one we had bought was more advanced and better. They said they would check with their ware house. Then I never heard back, despite my next 13 emails. The worst company ever! Never ever buy anything from them!
2 de junho de 2025
Opinião espontânea
LYING THIEVING CHEATS
I GIVE THIS COMPANY ZERO but the lowest rating is one star.
We ordered products which never turned up.
For two months they promised us that they would return our money.
We have still not seen our $244.
This company is untrustworthy.
They take your money and never send you the product.
They then never refund you the money.
Do NOT use this company.
They lie and cheat and steal your money.
5 de setembro de 2025
Opinião espontânea
Plan early for Xmas.....
The items finally arrived - unexpectedly - and my son was delighted with them. These are the only guns that he has value on - very realistic and cool.
However, there are problems and delays - so buy early if you are planning on getting for Xmas.
8 de agosto de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi Sarah,
Thank you for your feedback, and we're happy to hear that the items finally arrived and that your son was delighted with them. It means a lot to us knowing he enjoys the realism and design of our products.
We also appreciate you sharing your experience regarding the delays and understanding how frustrating that can be, especially during the holiday season. We're continuously working to improve our processing and shipping times to provide a smoother experience for our customers.
Thank you again for your support and understanding.
NEVER BUY FROM THEM ITS A SCAMMMMM
I wish I could rate this a 0 they never sent me the stuff I ordered it last year in like October and its June 23 2025 I don’t have it brick arsenal is a scammmm never buy from there they just took my money
23 de outubro de 2024
Opinião espontânea
They sell low-quality products and do…
They sell low-quality products and do not respect their own refund policy. Avoid them and don't waste your money.
17 de abril de 2025
Opinião espontânea
DO NOT BUY!!
Bought a replica nerf style gun for my son. The cost being £31 excluding shipping.
Took 10-14 days to arrive as expected because I believed it was coming from America. Package received, from China!
When opened, the item was cheap plastic. Like something you’d buy from a pound shop. Also missing the piece I’d paid extra for. Certainly not worth the £40 paid.
Emailed them straight away to be told sometimes they import from overseas. I’ve sent pictures of the item and requested refund but now seem to be being ignored.
DO NOT PURCHASE FROM THEM!
21 de maio de 2025
Opinião espontânea
Didn’t receive item
Didn’t receive item, said I did and to “check my mailbox”- will now not answer me at all. SCAM
26 de março de 2025
Opinião espontânea
Erg goede service!
Ik had per ongeluk iets vergeten bij mijn bestelling te doen, mijn bestelling werd geannuleerd en na een dag stond het geld weer terug op de rekening. Vervolgens het juiste besteld en dit is erg snel geleverd! Ik was wat huiverig na een aantal reviews maar Brick Arsenal heeft onze verwachtingen overtroffen!
22 de abril de 2025
Opinião espontânea
Resposta da Brick Arsenal™
Hi J,
Thank you so much for sharing your experience with us.
We're glad to hear that even though there was an initial issue with your order, the cancellation and refund process went smoothly and that your replacement order arrived quickly. It's especially great to know that we were able to exceed your expectations despite your initial concerns.
We truly appreciate your trust in us and your kind feedback. If you ever need any assistance in the future, please don't hesitate to reach out to support@brickarsenal.co.
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