I misjudged the collar sizes for my dogs and had to reorder. Bright Star Buddies not only gave me a substantial discount, they were also super fast in replacing the collars - a perfect fit and soooo b... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Thankyou so much for my 2 furbabys amazing and colourful collars they are absolutely beautiful and the super fast postage your team done a amazing job will definitely use again if my 2 girls ever ne... Ver mais
A empresa respondeu
The collars are way too big for a cat and the material and workmanship is no better than what you’d get from Kmart. Because the collar is so big, by the time you shorten it for an average cats neck,... Ver mais
A empresa respondeu
The harness is a game changer for walking my two kelpie x staffies. No pulling and easy redirection. Makes walking a joy for all of us.
A empresa respondeu
4,1
Bom
44 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor quality
Poor quality. Only a small portion of the collar and lead have printed fabric.
Collar very perishable and does not have a safety lock.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Bright Star Buddies
Hi there! Thank you for your feedback. We are so sorry to hear that you were disappointed with your purchase.
We strive to include as much information as possible about each of our products, so our customers can make an informed decision about the item they are purchasing. This includes providing photos of the product, as well as a detailed product description, and measurements including the total length and the personalised section:
https://www.brightstarbuddies.com.au/dog-personalised-leash.html
The non personalised portion of our collar is designed for size adjustment to ensure a secure fit, while also allowing the personalised section to remain clearly visible.
Our Personalised Collars are also fitted with a secure buckle designed for ease of use while still maintaining a firm hold when properly adjusted.
https://www.brightstarbuddies.com.au/dog-collars-personalised-name.html
We take product quality concerns seriously. If you’re experiencing an issue with your item, we’d appreciate the opportunity to review this further and assist with a resolution.
If you haven't already, could you please send us an email with your order at hello@brightstarbuddies.com.au? Our Customer Service Team will be more than happy to assist.
Not worth it
The collars are way too big for a cat and the material and workmanship is no better than what you’d get from Kmart.
Because the collar is so big, by the time you shorten it for an average cats neck, it covers up the personalisation. Plus it doesn’t come with a belt which is also annoying.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Bright Star Buddies
Hi Joe! Thank you for sharing your feedback. We are so sorry to hear the collar didn't meet your expectations.
We have already reached out to you via email to resolved this personally and find a solution that works for you.
Could you please get back to us via email? Once we hear from you, we’ll be happy to process your replacement as soon as possible.
I should have read the reviews before…
I should have read the reviews before purchasing from Bright Star Buddies. Quality is poor and they sent me a large leash instead of a small because they were out of stock! Instead of letting me know or maybe not taking the order they want me to pay to return it and they will give me a partial refund. I’m sorry .. what?
They also advertise express shipping 1-3 days and so I paid extra to have it arrive earlier and it arrived late! They offered to refund delivery but that hasn’t happened and I’m not holding my breath. Do not recommend!
30 de janeiro de 2026
Opinião espontânea
Resposta da Bright Star Buddies
Hi Josy, we are very sorry for the frustration regarding the incorrect leash size and the shipping delay. Our Customer Service Team is currently assisting you via email to resolve this issue.
We'd love the opportunity to resolve this issue for you as soon as possible. Could you reply to our latest email message, please?
Fantastic Products and Exceptional Customer Service
I am so incredibly happy with the quality of this product. I am even happier with the customer service of this company. I had issues with delivery due to no fault of the business and they helped resolve this and get me my personalised cat collards delivered. I love them and can’t wait to put them on my pets. Thank you 🙏🏽
30 de janeiro de 2026
Opinião espontânea
Resposta da Bright Star Buddies
Hi Chloe! Thank you so much for this lovely review! We are thrilled to hear that you’re happy with your Personalised Cat Collars. Shipping hiccups can be stressful, but we’re so glad we could step in and help get them to you safely. We can’t wait for your pets to show them off. Thank you for your patience and for supporting our business!
Underwhelming…
Collars are pretty thin/narrow/flimsy/ordinary quality for the price. I’ve bought better and paid less from Temu. Will be interesting to see how they wear.
28 de janeiro de 2026
Opinião espontânea
Resposta da Bright Star Buddies
Hi Keri! Thank you for sharing your feedback. We are sorry you were underwhelmed by the thickness of our collars. Our collars are designed to be lightweight and comfortable for everyday wear without compromising on durability.
We’d love the chance to hear more about what you're looking for in a collar. Please feel free to contact our support team at hello@brightstarbuddies.com.au, and we'd be more than happy to assist.
Absolutely fantastic
Hello
I’m one very happy 100% impressed customer, you have with your harness have given life back to our girl. We have a 42kg female Doberman 4yrs old that suffers anxiety to the point we’re it’s impossible to walk her, we have tried everything & vet intervention nothing was helpful
I came across a lady walking her dog with your harness & I did some research and purchased your harness.
Today I received my new harness & wasted no time to test it out with the no pull d ring, today with tears in my eyes was the first time I could walk my girl out in public, not only did your harness do as it suggested it looks fabulous as well.
Thank for the bottom our hearts for giving my girl the opportunity to be out and walking it lifted her spirits as she walked without pulling, screaming and jumping all over the place , no barking just lovely walking it was like to good to be true but for an hour she walked and loved every minute off.
Thank ❤️ so much xx
23 de janeiro de 2026
Opinião espontânea
Resposta da Bright Star Buddies
Hi Janelle! Thank you so much for sharing this! It truly means a lot to us. We are so happy to hear that the harness has helped your beautiful girl enjoy calm, happy walks again. Knowing it’s made such a positive difference for both of you is exactly why we do what we do. Please give her a big cuddle from us!
Great quality no pull dog harness
Prompt response to my purchase query and quick delivery. Ordered the no pull harness for our golden retriever and it's great quality and has stopped our dog from pulling when we go for walks. Would recommend this product.
6 de janeiro de 2026
Opinião espontânea
Resposta da Bright Star Buddies
Hi Nish! We’re so thrilled to hear that you’re happy with the quality of the No-pull Dog Harness and that it’s helping make walks with your golden retriever more enjoyable. It’s also great to know our team could assist you promptly and get your order to you quickly.
We really appreciate your recommendation and your support!
Great company. Fantastic service ce and communication of…
The service and communication of BrightStar bodies is absolutely fantastic.
Throughout the whole process, I had highlighted my concerns to receive the goods before Christmas. With only 10 days to Christmas placing the order I had the insurance that they would do whatever they could to ensure I had my problem.
The product arrived but he looks fantastic but is exactly as the website described.
Would recommend this company without hesitation over and over again
Fantastic job guys! Thank you very much
19 de dezembro de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Nick! Thank you so much for taking the time to share your feedback. Your kind words really mean a lot to our team. We are so glad we could help ease the Christmas pressure and that your order arrived just as expected. Thanks again for the recommendation and for choosing Bright Star Buddies!
I found the ordering process difficult…
I found the ordering process difficult to navigate. It would not let me out in my address details unless it was automatically prompted but none of them were mine. I put in my payment t option and it then repeatedly asked me for a payment option. I was unable to proceed.
14 de dezembro de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Di! Thank you for sharing your feedback, and we’re very sorry to hear about your experience. That certainly doesn’t sound ideal, and we understand how frustrating it must have been to encounter difficulties during checkout.
We truly appreciate you bringing this to our attention, as it helps us improve our website experience. If you’d be open to it, our customer care team would be more than happy to assist you directly and help you complete your order smoothly.
Please feel free to contact us via live chat or email us at hello@brightstarbuddies.com.au, and we will do our best to resolve this for you as quickly as possible.
Excellent communication and replacement…
Excellent communication and replacement of dog tag. I have been a long time customer, buying many tags and collars over the years. My puppy chewed her tag while wearing it so I touched base with Bright Star Buddies to explain and see if they would replace. It wasn’t an inferior product, more user error but they happily replaced the tag which was very impressive. Highly recommend their products and customer service is top quality!
17 de outubro de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Thank you so much for your kind words! We are so glad that you’re happy with your experience with us. It’s always a pleasure to support our long-time customers. We really appreciate your continued support and recommendation, it means a lot to us!
Low product durability
Similar to others we ordered a colour for our furr baby, it didn't even see the day out. Frayed and lost its readability. Contacted customer service, they offered to replace and the second one did the exact same thing. Sadly I can't recommend this product.
1 de outubro de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Jason! We’re so sorry to hear about your experience, and we completely understand how disappointing it must be, especially after trying a replacement. This definitely isn’t the quality we aim to deliver.
We appreciate you bringing this to our attention and our product team is already reviewing these reports to help improve the durability of the collars. If you haven’t already, please reach out to our customer service team again at hello@brightstarbuddies.com.au, and we’ll be happy to arrange another solution for you.
Disappointed – Poor Quality and Unreliable
I’ve only had one of their collar for about a week and it’s already starting to fray badly. For something that’s supposed to be durable and safe for my dog, this is really disappointing. On top of that, the phone number on the collar is now unreliable, which completely defeats the purpose of having an ID collar in the first place. Definitely not worth the money I expected it to last much longer than a few days.
6 de outubro de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Taylor! Thank you for sharing your feedback, and I’m so sorry to hear about your experience with the collar. We completely understand how disappointing it must be, especially given how important durability and safety are for your pet.
This definitely isn’t the kind of experience we want for our customers. Our collars are designed to be strong and durable, so we take it very seriously when something like this happens.
I’ve shared your feedback with our product team for review, and we’d love the opportunity to make things right. If you could please email us at hello@brightstarbuddies.com.au with your order details and a quick photo of the collar, we'd love to check this and assist you further. Looking forward to hearing from you!
Mouldy bowls
I purchased 4 ceramic custom name bowls which started leaking and rusting before even having them for 6 months. I was told that these bowls cannot withstand water which was never listed on their website. They also tried to say it was my user error but I washed and kept these bowls inside everyday. Another thing I’d like to add is that the bowls went mouldy even though I washed them after every use so it is an extreme health risk to your dog if they’re exposed to that. At first when contacting customer service they said it was probably a faulty batch but if all 4 bowls aren’t good then what does that say for their standard of products. After going back and forth with them, the issue was finally resolved after 4 days. Glad to have the issue sorted but definitely would not recommend these bowls for dogs.
26 de setembro de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Chantelle! Thank you for taking the time to share your experience with us. We’re very sorry to hear about the issues you encountered with the ceramic bowls, and we completely understand how frustrating this must have been for you.
We always aim to provide products that are safe, durable, and accurately described, so we take your feedback seriously. We’re glad that our team was able to resolve the matter for you, though we regret it took longer than expected and that the bowls didn’t meet your expectations.
Your comments have been passed along to our product and quality teams so we can review the material details listed on our website and ensure our standards are consistently met.
We appreciate your feedback as it helps us improve both our products and service. If there’s anything further we can do for you, please don’t hesitate to reach out to us directly at hello@brightstarbuddies.com.au and we'd love to assist you further. Looking forward to hearing from you!
Didn't last a day
I was so excited to finally find a yellow collar for my dog, and even happier that it came with her name printed on it — such a cool touch. Unfortunately, my experience turned really disappointing.
When I picked it up from the mailbox, the collar felt very light, which immediately made me question its durability. I gave it the benefit of the doubt and tried it on my dog anyway. Within 20 minutes of our walk, the stitching broke completely and she slipped free. Luckily, she wasn’t hurt — but it could have ended very badly if she ran into the road.
The design idea is great, but the build quality was nowhere near safe or reliable. A dog collar should never break this easily. I really hope the company improves their materials and stitching because safety should come first.
14 de agosto de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Justin! Thanks so much for letting us know what happened. I’m really sorry to hear about the collar, that must have given you quite a scare, and I’m so glad your pup is okay.
This definitely isn’t the kind of experience we want for our customers. Our collars are designed to be strong and durable, so we take it very seriously when something like this happens.
If you could please email us at hello@brightstarbuddies.com.au with your order details and a quick photo of the collar, we'd love to check this and assist you further. Looking forward to hearing from you!
Great Product & Service
Brought a harness with a name on it for one dog and a collar, lead and name tag for another. All products are great quality and I couldnt be happier. Fast shipping and excellent service. This is a great Australian Company in the making. I will be back to support them again.
27 de julho de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Mandy, thanks so much for your amazing review! We’re absolutely thrilled to hear you’re loving all the products you ordered. Your support truly means the world to us as a family-owned Australian business 😊
Love the products
Love the products, muma to a furbaby to a Frug, French bulldog x Pug she is a delight and funny little dog. Rescued her 2 weeks today.
Her name tag suits her, not heavy and hangs well with the clips that are sturdy... Echo proof.
Mumma aka Kerry
14 de julho de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Kerry, thank you so much for your lovely review! We’re so glad to hear you’re happy with the dog tags and that it’s perfect for your fur baby.
We truly appreciate your support!
New fave place to go for dog harnesses
Amazing customer service, great products, reasonably priced, quick delivery and fantastic quality!
1 de julho de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Natasha, thank you so much for the wonderful review, we’re absolutely thrilled to hear you’re loving the harness and had such a great experience with our team! Thanks again for the support, it really means the world!
I ordered a name tag for my new puppy…
I ordered a name tag for my new puppy and it was amazing, we were so happy with it. But our little man thinks he is a piranha and chewed it whilst around his neck. I contacted Eva enquiring about something similar but possibly for naughty piranha’s 🤣 Eva was so quick to respond and has offered a replacement for us in a different material.The communication and help was next level and couldn’t recommend them high enough.
4 de junho de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Belinda, thank you so much for your kind word, we’re so glad you loved your pup’s tag, and it’s wonderful to hear Eva was able to assist so quickly with a suitable option for your little one!
While our tags are designed to be durable for everyday wear, we do understand that some pups can be a bit more playful (or piranha-like!) when adjusting to their tags. If this ever happens again, reaching out to us directly is always the best first step, we’re more than happy to recommend a tag that best suits your dog’s personality and habits.
Thanks again for your support, we truly appreciate it!
Great quality products and really…
Great quality products and really friendly, helpful company!!
30 de junho de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Sarah, that’s wonderful to hear! Thank you for taking the time to leave such a kind review, we truly appreciate it. 😊
Very nice quality
Very nice quality, love the colour, quick postage.
Beautiful tags, they look great, colours are vibrant. Great quality. Quick postage
12 de maio de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Thank you so much for the lovely review, Vicki! We’re thrilled to hear you love the colours and quality of the tags. So glad they arrived quickly too, I hope they look perfect on your pup!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.