I misjudged the collar sizes for my dogs and had to reorder. Bright Star Buddies not only gave me a substantial discount, they were also super fast in replacing the collars - a perfect fit and soooo b... Ver mais
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Thankyou so much for my 2 furbabys amazing and colourful collars they are absolutely beautiful and the super fast postage your team done a amazing job will definitely use again if my 2 girls ever ne... Ver mais
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The collars are way too big for a cat and the material and workmanship is no better than what you’d get from Kmart. Because the collar is so big, by the time you shorten it for an average cats neck,... Ver mais
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The harness is a game changer for walking my two kelpie x staffies. No pulling and easy redirection. Makes walking a joy for all of us.
A empresa respondeu
4,1
Bom
44 opiniões
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Awesome products and service!
Great customer service and response, and also quality of harness and personalisation is fantastic!
25 de junho de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Sam! Thanks so much for taking the time to leave a review! We’re thrilled you’re happy with the harness and our service, really appreciate the support! 😊
Low quality tags
Low quality tags. I have order a premium tags for my dog which cost $39 and it only last a month.
23 de maio de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Grasya, thanks so much for your feedback, and I’m really sorry to hear that the tag didn’t last as expected, that’s definitely not the experience we want for our customers.
I’d love to help get this resolved for you. If you could please get in touch with us at hello@brightstarbuddies.com.au with your order number and a photo of the tag, I’ll be happy to look into it and organise a replacement or another solution you’re happy with.
I really appreciate you letting us know, and I hope we can make this right.
Very poorly constructed
Tag came within expected timeframe, looked great. Didnt even last 1 month on my pup - snapped at the ring hole. Very poorly constructed. Now leaves my pup at risk if she were to get lost. Would not recommend or buy again - will just stick to the metal store bought ones.
18 de maio de 2025
Opinião espontânea
Resposta da Bright Star Buddies
Hi Nikki, thanks so much for your order and for taking the time to share your feedback. I’m really sorry to hear the tag didn’t last long, that’s definitely not the experience we want you to have, and I completely understand how frustrating that must be, especially with your pup’s safety in mind.
We’ve found that in some cases, tags can get damaged if pups happen to chew or play with them a lot. If you think that might’ve happened here, I would be happy to replace the tag with our Metal Dog Tags instead, which can be sturdier when it comes to being chewed (although they aren't intended to be chewed either).
However, if this is not the case, and if you’d prefer a refund, I am happy to organise this for you straight away, just please send us a quick email at hello@brightstarbuddies.com.au with your order number and a photo of the damaged tag.
Thanks again for sharing your experience, and I hope we can get this sorted for you and your pup.
Fast and great product
Had the best experience with this company! They shipped the three dog tags promptly and arrived packaged so neatly and even with a little pouch. Love the quality and would definitely re-purchase
12 de janeiro de 2024
Opinião espontânea
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