Excellent customer service! I purchased a BRITA mypure P1 water filtration system around 2–3 years ago. When a small part of the tap became damaged, I contacted BRITA, and they kindly sent me a... Ver mais
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Brita has exceptional customer care! They have responded to my enquiry for a replacement glass jug very efficiently and have sent one to me free of charge! Amazing company that focuses on the custom... Ver mais
A empresa respondeu
I needed a new indicator unit or battery info for my Brita filter jug and made on online enquiry. I received a speedy response telling me that the necessary parts are already being despatched at no p... Ver mais
A empresa respondeu
Great customer service from Brita! They were on the case immediately about our filter jug, replacing it in 3 days. They were also very pleasant and effective on the phone - so nice to deal with real... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Informações de contacto
9 Granville Way, OX26 4JT, Bicester, Reino Unido
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
100% Recommend this Company
100% Recommend this Company and their Brita Glass Filter Jugs. I had a problem with the water Indicator & contacted their Customer Services via email. Customer Services almost immediately got back to me and sent a new Indicator. Replied same day. Amazing Service from Customer Service.
16 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Michelle
Thank you so much for the fantastic review.
We’re thrilled to hear you’re enjoying your Brita Glass Filter Jug and that our customer service team could quickly help with the water indicator. We really appreciate your recommendation.
Team BRITACare
Fabulous service
Helpful and prompt regarding a crack in the funnel/filter .
17 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Jinty
Thank you so much for your lovely feedback!
We’re really glad we could help quickly with the crack in your funnel/filter. Providing prompt and helpful service is always our priority, so it’s great to hear we hit the mark
Team BRITACare
Replacing the filter tap inner tube.
The team at Brita were extremely helpful in sourcing the replacement of the filter tap inner tube. They met a time relevant target I had, as the plumber was going to be on site undertaking other work and it enabled the replacement to take place on the same visit.
17 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi AW,
Thank you so much for your review! We're really glad we could help source the replacement inner tube in time for your plumber’s visit. If you need anything else, we’re always here to help! 😊
Brita customer service team have been…
Brita customer service team have been brilliant, clear, concise and most important responsive . Thank yo ufor your assistance with my queries, Julia and team have been brilliant!
17 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Travers,
Thank you for your kind feedback! We’re delighted to hear you had a positive experience. We'll be sure to pass your comments on to Julia and the team.
Best wishes
Team BRITACare
Second request for support within a…
Second request for support within a ten-year period and wow the response time was just as speedy as the first time I asked for help, which is just brilliant. The outcome was the part I was looking they had in stock and was despatched to me, FOC within 24-hours which I’m very grateful for. Thank you
16 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Janet
We’re so pleased to hear that your second request was met with the same speedy support as the first. It’s great that we had the part in stock and could send it out free of charge within 24 hours.
We really appreciate your continued trust in us, thank you again.
Team BRITACare
Battery replacement
Needed a battery replacement for my pitcher. They've quickly reply my query and provide an replacement. Thank you 😊
16 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Alexandra
We’re really glad to hear that our team was able to respond quickly to your query and get your jug's battery replaced without delay. Your satisfaction means a lot to us.
If you ever need anything else, we’re always here to help.
Team BRITACare
I can’t praise them enough
I can’t praise them enough, we have a 14 year old tap that needed new valve and seals for and the have sent them free of charge,no fuss very fast response
13 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Garry,
Thank you so much for your kind words. We’re really pleased we could help get your tap up and running again, especially after so many years of service. It’s great to hear the parts arrived quickly and hassle‑free. Your feedback truly means a lot to our team.
Best wishes,
Team BRITACare
Communication, second to none
This company answered e mails very quickly and could have done better in answering my query and offered advice on an alternative supplier.
11 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Peter,
Thank you for your kind feedback, we really appreciate it!
Best wishes,
Team BRITACare
Kettle filter indicator replacement
Emailed requesting a part number for my kettles filter indicator, intending to order one since mine no longer worked. Immediately, I was told it a replacement would be sent out free of charge. However, it did not arrive, so after a month I emailed them asking if it should have arrived by now. They confirmed it should have arrived within 7 days and may have been lost in the post. Without my asking or them asking for payment, they confirmed they had sent another out immediately. The new indicator arrived in around 3 days. Despite the first on going missing in the post, I'm very impressed with their prompt responses and excellent communications. the fact they never once asked for payment (which was my original intention) was an added bonus.
3 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi MarkySparky,
Thank you for your lovely feedback.
We’re really pleased we could help and get the replacement to you quickly.
Your kind comments about our service and communication mean a lot to us.
Best wishes
Team BRITACare
Maxine went above and beyond in…
Maxine went above and beyond in replacing my Brita jug close to 3 years after purchase and came over as patient, understanding and very organised. Thank you
11 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi J.D
Thank you so much for your wonderful review.
We're really glad Maxine was able to help get your Brita jug replaced, even after all this time. It’s great to hear that you felt supported throughout the process. Your kind words mean a lot, thank you for taking the time to share your experience.
Team BRITACare
Resposta da BRITA UK
Hi Nichola.
Thank you for your kind feedback!
Best wishes,
Team BRITACare
Quck response to my query and supplied…
Quck response to my query and supplied a free Memo device for my failed one. Just a pity these just aren't replacable with a battery rather than the whole unit small though it is, it does seem a little wasteful.
10 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi David,
Thank you for your feedback and for highlighting our quick response.
We’re glad we could resolve this promptly by supplying a free replacement Memo . The battery is sealed to maintain the unit’s water‑tight integrity, which means it isn’t user‑replaceable; however, we will always replace the device when the battery reaches the end of its life for all current models.
We appreciate your comments around sustainability and understand the concern, it’s something we continue to consider carefully as we balance durability, safety, and reliability. Thank you again for taking the time to share your experience.
Best wishes,
Team BRITACare
Quick Action
Requested a new sensor and they shipped it out next day.
Thank you
9 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Rinchin,
Thank you for your feedback, we are pleased you were happy with the service provided by the team.
Best wishes,
Team BRITACare
BRITA CUBE
Brita cube - just not up to the job. Good customer care though
9 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Karen,
Thank you for your honest feedback. We’re sorry to hear the BRITA Cube didn’t meet your expectations, but we’re glad our customer care team was able to support you well. Your comments have been shared and are appreciated.
Best wishes,
Team BRITACare
Very prompt response to my email…
Very prompt response to my email inquiry, also sent a replacement part on time. Highly appreciated.
27 de fevereiro de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Sridhar,
Thank you for taking the time to leave us a review! We really appreciate your feedback.
Best wishes,
Team BRITACare
Instant response from Brita following a…
Instant response from Brita following a request for information about a broken cup lid. Received a replacement cap this morning in the post. Excellent service thank you.
27 de fevereiro de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Julie,
Thank you for your kind feedback! We’re really pleased we could help quickly and get the replacement to you. 😊
Best wishes,
Team BRITACare
WELL DONE BRITTA 10/10 for customer service
I accidentally broke the glass jug
It was my friends brita . I was hoping I could buy another one and just replace it. My emails were replied to quickly
I am overwhelmed that Brita kindly and generously have offered to send me a new one as a goodwill gesture
How customer focused it that - Awesome service and rate to get this 5 star service these days
I’m so impressed I will be buying one myself for my new home
WELL DONE BRITTA 10/10
2 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Julie,
We’re absolutely delighted to read this – thank you! Looking after our customers is what matters most to us, and we’re so pleased we could help. Thanks for the 5⭐ review!
Best wishes,
Team BRITACare
Very good products and very responsive…
Very good products and very responsive and professional customer services in the rare occasion that their input is needed
4 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Ashraf,
Thank you so much for taking the time to leave us a review.
We are pleased you were happy with the service provided.
Best wishes,
Team BRITACare
Excellent service
Excellent service! I wrote to enquire whether they had a replacement part for my BRITA. The part was posted to me immediately and I received it within a few days free of charge. I can now enjoy my BRITA again Thank you very grateful
27 de fevereiro de 2026
Opinião espontânea
Resposta da BRITA UK
Hi A.L
Thank you for your wonderful review.
We are pleased to hear that the replacement part reached you promptly and that you are able to enjoy your BRITA once again. Your kind feedback is greatly appreciated.
Team BRITACare
Obtaining a replacement tap for a Brita Flow water tank
I needed to obtain a replacement tap for a Brita Flow water tank. I was able to speak to a Customer Services team member who set up an account for me saving me time. I was asked to provide some details and I sent pictures of the part. Within 2 days I received an email reply with a goodwill gesture of a new tap with no charge. Good communication and a very positive outcome.
3 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi VW,
Thank you so much for sharing your experience with us. We’re really pleased to hear that our team was able to support you quickly and make the process as smooth as possible.
Best wishes,
Team BRITACare
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