Excellent customer service! I purchased a BRITA mypure P1 water filtration system around 2–3 years ago. When a small part of the tap became damaged, I contacted BRITA, and they kindly sent me a... Ver mais
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Brita has exceptional customer care! They have responded to my enquiry for a replacement glass jug very efficiently and have sent one to me free of charge! Amazing company that focuses on the custom... Ver mais
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I needed a new indicator unit or battery info for my Brita filter jug and made on online enquiry. I received a speedy response telling me that the necessary parts are already being despatched at no p... Ver mais
A empresa respondeu
Great customer service from Brita! They were on the case immediately about our filter jug, replacing it in 3 days. They were also very pleasant and effective on the phone - so nice to deal with real... Ver mais
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Informações sobre a empresa
Escrito pela empresa
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Informações de contacto
9 Granville Way, OX26 4JT, Bicester, Reino Unido
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brita filter issue
I recently emailed Brita regarding a problem with a faulty water filter cartridge.
The issue was very quickly resolved and they sent me replacement cartridges.
Thank you so much for responding and resolving this problem so quickly
26 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Mr Heslop,
Thank you for your kind feedback.
We’re really pleased to hear the issue was resolved quickly and that the replacement cartridges arrived safely.
Thanks again for taking the time to share your experience. 😊
Best wishes
Team BRITACare
We had an issue with our Marella water…
We had an issue with our Marella water jug, stress lines in the moulding, we contacted customer support and got a response quite quickly, after sending them a photo of the fault in our jug we were sent a replacement within a week.
19 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Brenda,
Thank you for sharing your experience.
We’re glad our customer support team could resolve the issue quickly and get a replacement to you without delay.
We appreciate your feedback and your continued trust in BRITA. 😊
Best wishes
Team BRITACare
I’ve just brought several model vital…
I’ve just brought several model vital bottles and the instructions are absolutely rubbish. The filters look different on each side but absolutely no directions if they can be placed either way or what way they should be placed. Also doesn’t say should you fill the bottle through the filter or not. Was about to buy these for everyone in the family but now I’ve wasted an hour of my life trying to find out info that would be so easy to just put in the instructions (and I am still none the wiser) I won’t be spending my money with a company who can’t be bothered to provide info on perfectly reasonable and obvious questions. I’m so cross. A flipping water bottle has ruined my morning and as I won’t use the thing until I know I’m using it properly I’ve just wasted my money 😡
26 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Good afternoon,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when you were trying to use the product correctly.
We appreciate you taking the time to share this feedback, as clear instructions are important and we’re sorry this caused confusion and disappointment. We’d like the opportunity to help you directly and make this right.
Please could you contact our customer care team at enquiries@brita.net
We’ll be happy to provide clear guidance on using the Vital bottle and its filter, and assist further if needed.
Thank you for bringing this to our attention.
Best wishes
Team BRITACare
Superb service and super products
Whether the filters do what they say they should, I can’t prove scientifically, but I can absolutely attest to the fact that Brita filters make my water taste a lot better. I live in a very high limescale area, with a lot of building up on my taps after just a few days.
Customer service wise, my last jug developed cracks around the top and the customer service team simply needed a picture and some details about the purchase and they were happy to send a replacement which arrived after a day or so. I couldn’t be happier!
25 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi A Candid,
Thank you so much for your lovely review.
We’re really pleased to hear you’ve noticed a difference in taste, even in a high limescale area, and that our customer service team could resolve the issue quickly for you.
Your feedback means a lot to us, thank you for choosing BRITA! 😊
Best wishes
Team BRITACare
Supporting Swimming
Brita kindly supported Sheffield City Swimming Club’s swimming competition (our Spring open meet) in the competition pool at Ponds Forge, Sheffield on Saturday 21st March 2026 for which we are extremely grateful.
21 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Simon,
Thank you for your kind feedback.
We’re delighted to have supported Sheffield City Swimming Club’s Spring Open Meet and wish you every success in future events.
Best wishes
Team BRITA
Resposta da BRITA UK
Hi Irene
thank you for taking the time to leave us a 5 star review. We are happy to hear you received such a quick response.
Team BRITACare
Fantastic service by Harriet thank you
Fantastic service by Harriet thank you
24 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Lynn
Thank you so much for your lovely review! We’re delighted to hear that Harriet provided fantastic service. Your feedback is truly appreciated.
Team BRITACare
Purchased an aluna water jug with…
Purchased an aluna water jug with filter.
I followed the instructions that came with the jug to the letter. The water filter worked fine for the first 5 time filled, then stopped filtering.
I reported to brita who the requested that I had followed the instructions, which I replied I had.
They then sent me another email to say remove filter and re fit.
As explained in first contact the water was not passing through the inner chamber as the valve would not let water through, with or without the filter installed
21 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Andy
Thank you for taking the time to share your experience.
Your jug is part of our PerfectFit range, and when used with genuine BRITA cartridges there should be no reason for the water flow to slow or stop. We’ve asked that you re‑prepare the cartridge to remove any possible air locks and ensure the base of the cartridge is correctly connected to the PerfectFit valve, as this is essential for proper filtration.
If the issue continues after completing these steps, please forward your proof of purchase so our team can investigate further and assist you accordingly as requested.
Team BRITACare
Very rude customer service staff
Very rude customer service staff. It seems that some of them did not even train for telephone etiquette.
23 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Elma
We are sorry to hear of the experience you have had. Please can you email the team at enquiries@brita.net and we can investigate this for you.
Team BRITACare
Impressive & polite service
I am very impressed with the speed with which my query was replied to, & am delighted to be receiving a new timer for my brita jug.
23 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Avril
Thank you for your kind review.
We’re so pleased to hear you received a quick and helpful reply, and that your new timer is on its way. We really appreciate you taking the time to share your experience.
Team BRITACare
Replacment Brita
I’m very happy with Brita’s kind gesture in replacing my jug after the pouring jug broke. The customer service was excellent, especially from Babs and Maxine, who were both helpful and professional. I look forward to receiving my replacement. I’ve been a loyal Brita filter customer for over 20 years and will happily continue using their products.
23 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Louise
Thank you so much for your lovely review.
We’re delighted to hear that Babs and Maxine were able to help and that you’ve been enjoying BRITA products for so many years. We really appreciate your loyalty and hope you love your replacement jug when it arrives.
Team BRITACare
Replaced my digital counter promptly.
Replaced my digital counter promptly..
Thank you Brita! Great tasting water has encouraged me to drink more, (water).
I use the filtered water for my espresso machine as well as it drastically cuts down on limescale deposits in it.
20 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Faisal
We’re so pleased we could promptly replace your digital counter. It’s great to hear you’re enjoying the taste of your filtered water and that it’s helping you drink more, and protecting your espresso machine from limescale too.
Team BRITACare
Absolutely fantastic service
Absolutely fantastic service.
I enquired about getting a replacement Brita jug spout cover and received an email within a couple of hours telling me that one had been posted out!
20 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Giles
Thank you for your wonderful feedback.
We’re delighted we could quickly arrange a replacement spout cover for your Brita jug. It’s great to know our speedy service made a positive impression.
Team BRITACare
Great service all round.
We contacted Britta after the Memo (digital display) failed in our Britta Marella. We have had it a while and we're wondering if we could buy a replacement from either Britta or online. Within a couple of hours we had a reply from Babs saying one had been popped in the post free of charge. Sure enough it appeared a few days later. Absolutely first class, well done Britta.
17 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Ian
Thank you for sharing your experience,
We’re so pleased Babs could quickly arrange a free replacement Memo for your Brita Marella, we'll be sure to let her know of your feedback as she will be happy to hear this.
It’s great to hear it arrived safely and that you were happy with the service.
Team BRITACare
Replacement Memo Indicators
Emailed today regarding being able to get 2 replacement memo indicators for my Brita Water Jug and Kettle.
I had a reply within 1 hour confirming the replacement are on their way.
Very good customer service and experience.
20 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi John
Thank you for your great feedback,
We’re really pleased we could get your replacement memo indicators arranged so quickly.
Team BRITACare
Failed customer service and online shopping experience
I placed an order online that went through all the stages, including payment via PayPal. After PayPal confirmed the payment, the screen displayed 'failed order'. I have no order confirmation or failed email, and the money is reserved for a nonexistent order. When I tried to get assistance from their online Sales Team, the assistance could be summarised as: you should get your money back within 30 days, and "the digital world is not ideal". Not the most encouraging shopping experience and support is not interested in improving the customer experience either. Wouldn't recommend!
19 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Zhivko
Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration this has caused. As previously requested, please email the team at enquiries@brita.net and we can investigate this for you.
Team BRITACare
Fast response
Fast service, clearly understood the problem and responded with a quick and cost effective solution. For this alone, worth buying original filters and jugs.
19 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Michael
Thank you for your great review.
We’re really glad our team could quickly understand the issue and provide a fast, cost‑effective solution. It’s wonderful to hear this reinforces the value of choosing original BRITA products.
We appreciate your support.
Team BRITACare
Great Customer Service.
Great customer service.
Email answered within the hour and problem resolved right away.
18 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi there
We’re really glad to hear that our team were able to respond to your email so quickly and resolve the issue right away. Providing fast, helpful support is always our priority, so it’s great to know your experience reflected that.
Team BRITACare
Very quick to answer my question and…
Very quick to answer my question and sort problem out
18 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Brian
We’re so pleased to hear that our team were able to answer your question quickly and resolve the issue for you. Providing fast, helpful support is always our aim, so it’s great to know we hit the mark.
Team BRITACare
Great products. Great Service
Great products.
A cartridge sensor light stopped working on one of my Brita jugs. After contacting the fantastic customer service a new one is in the post for free. Excellent.
18 de março de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Mr Clark
Thank you so much for your lovely review.
We're delighted to hear you're enjoying your Brita products, and it's great to know our customer service team could get that replacement sensor light sorted quickly for you.
Thanks again for taking the time to share your experience.
Team BRITACare
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