Excellent customer service! I purchased a BRITA mypure P1 water filtration system around 2–3 years ago. When a small part of the tap became damaged, I contacted BRITA, and they kindly sent me a... Ver mais
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Brita has exceptional customer care! They have responded to my enquiry for a replacement glass jug very efficiently and have sent one to me free of charge! Amazing company that focuses on the custom... Ver mais
A empresa respondeu
I needed a new indicator unit or battery info for my Brita filter jug and made on online enquiry. I received a speedy response telling me that the necessary parts are already being despatched at no p... Ver mais
A empresa respondeu
Great customer service from Brita! They were on the case immediately about our filter jug, replacing it in 3 days. They were also very pleasant and effective on the phone - so nice to deal with real... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Informações de contacto
9 Granville Way, OX26 4JT, Bicester, Reino Unido
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Warranty Replacement
Contacted Brita, regarding a cracked internal jug from replacing a filter. They responded promptly and requested the necessary details and photos of damage. Jug was still under warranty and no questions asked - replacement sent out in the post. Great customer service!
2 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Phil,
Thank you so much for your kind feedback!
It’s great to know you were happy with the service you received, your comments mean a lot to us.
If you ever need any further help, please don’t hesitate to get in touch. 😊
Best wishes,
Team BRITACare
Great service from Brita
Great service from Brita. Love my filter jug but the filter change reminder unit had come to the end of its natural life. One email later, sorted and a new one is on its way. Better yet, totally free.....well done Brita, excellent customer service 👏
2 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Dawn
Thank you so much for your kind words 😊
We’re delighted to hear you love your filter jug and that we could help get you sorted quickly. Enjoy your new indicator, and thanks again for choosing BRITA! 💙
Team BRITACare
Excellent service all round.
Excellent service all round.
I needed a new indicator light for my Glass water filter jug, and Brita sent one out with no problem.
1 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Zoe,
Thanks so much for your lovely feedback!
We’re really pleased to hear we could get a replacement indicator light out to you quickly and without any hassle. It’s great to know you’re happy with the service 😊
Best wishes,
Team BRITACare
Excellent customer service
Excellent customer service - dealt with issue promptly and issued a whole product replacement when a spare part under warranty was no longer available.
27 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Andy,
Thank you so much for your kind review! We’re delighted we could resolve the issue promptly for you. Although spare parts aren’t always available, we’re pleased we were able to provide a full replacement to put things right. We really appreciate your feedback.
Best wishes,
Team BRITACare
I have been happily using Brita for just over 5…
I have been happily using Brita for just over 5 years. I am very happy with the product and because I was needing a new tap, I reached out to Brita in order to purchase one... The customer experience has been just formidable and very quick!🤩
29 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Ricardo,
Thank you so much for your loyalty over the past 5 years!
We're delighted to hear you're happy with your BRITA products and that your recent experience with our team was quick and seamless.
Best wishes
Team BRITACare
excellent service
excellent service. I managed to received the replacement for broken tap even after warranty expiry as a good will gesture.
28 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Raj,
Thank you for your lovely review - we’re pleased we could help.
Best wishes
Team BRITACare
Great after sales service with fast solution to problem
Raised a query about a problem with the quality of the filter that wa installed for me and received a response the next day. The company agreed to send me replacement filtetsvwithout any query.
27 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Mr Poltorak
Thank you so much for your kind feedback.
We're really pleased to hear that your query was resolved quickly and that you were happy with the service provided. If you need any further assistance in the future, we’re always here to help 😊
Team BRITACare
Excellent service
Excellent service, extremely impressive -- replacement part reviewed and send very fast. So great to see a company replace parts rather than needed the whole unit purchased again, Many thanks Julia
27 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Peter
Thank you for your great feedback 😊
We’re so pleased Julia could help and get your replacement part to you quickly. We really appreciate your kind words.
Team BRITACare
Brilliant service from Brita
Brilliant service from Brita, replacing a damaged spout cover!
26 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Mrs Cavendish
Thanks so much for your kind words. 😊 We’re really glad we could help replace your damaged spout cover and get everything sorted for you.
Team BRITACare
BRITA gave me a free digital indicator…
BRITA gave me a free digital indicator for my water jug immediately when it stopped working - after 5 years I was very impressed!
18 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi,
Thank you so much for your lovely feedback! We’re really pleased we could help with a replacement indicator, and it’s great to hear it left such a positive impression even after 5 years of use. 😊
We truly appreciate your support and kind words about our service.
Best wishes,
Team BRITACare
Great customer service,fast and…
Great customer service,fast and efficient
22 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Pauline,
Thank you for your kind words! We’re so pleased to hear you found our customer service fast and efficient, that’s exactly what we aim for. 😊
Best wishes,
Team BRITACare
Reached out to support to get a new…
Reached out to support to get a new Memo indicator for our jug. Before I knew it, they just sent out a new one free. Great service and great water :)
22 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Joe,
Thank you so much for your lovely review! We’re really pleased to hear our team could get a replacement Memo indicator out to you so quickly.
If you need anything else, we’re always here to help.
Best wishes,
Team BRITACare 💧
Great service from brita
Great service from brita, had a damaged cartridge and kinda Outhit on the back Burner to sort tomorrow, so did it today, filled in an online form, got super fast responses, sent pics of cartridge, box and proof Of purchase and straight Away they’re sending me a replacement. Really fast service.
21 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Kevin,
Thank you for your kind review! 😊
We’re really pleased to hear you had a smooth experience and that our team could resolve this quickly for you. Thanks for taking the time to share your feedback , it means a lot to us!💙
Best wishes
Team BRITACare
I am very pleased with the quality of…
I am very pleased with the quality of service received by BRITAcase advisor (Laura and Maxine). They are very quick and customer focused.
20 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Pankaj,
Thank you for your kind feedback!
We’re delighted to hear that Laura and Maxine provided such quick, customer-focused support. We’ll be sure to share your comments with them 😊
Best wishes
Team BRITACare
Good at growing mould
A few months after using the Brita jug, the spout had black mould growing around the small connections. This is with the jug being washed weekly, dried & kept in the fridge. The mould does not fully come off, despite scrubbing with a new toothbrush & then putting it in the dishwasher. It’s reasonable to expect a water jug not to grow black mould on the pouring spout. Customer service just keeps repeating the cleaning steps that I have already done & telling me to steep it in Milton. I don’t expect to have to do this much cleaning for a water jug & if that’s the case, it should be clearly stated before purchase. What a waste of money & I still have 3 filters left. Will never buy any Brita products again & will be sure to let as many people as possible know of my experience.
19 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Laurie,
Thank you for your feedback.
While this type of build-up is not considered a manufacturing defect, we would still like to help further. If the issue remains after following the recommended cleaning steps, please do get back in touch with us so we can look into this for you in more detail.
Best wishes
BRITACare
Brita Care Team impressive
Brita Care Adviser provided excellent help concerning Memo indicator. Quick and courteous response with a new indicator being forwarded without charge. A very refreshing company policy with helpful staff.
19 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Gary,
Thank you for your lovely feedback!
We're so pleased to hear our team was able to help quickly and get a new memo indicator sent out to you.
Your kind words really mean a lot to us 😊
Best wishes
Team BRITACare
What fantastic service
What fantastic service.
Wanted to enquire about availability of a replacement battery indicator for my Brita jug. Was then informed that a peplacement was its way, no request for any payment and not even a charge for postage.
Very impressed, what a great company.
18 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Jaysee,
Thank you so much for your kind feedback! We’re really pleased to hear you had such a positive experience and that we could assist you quickly with your replacement indicator.
It’s great to know this made such a difference, and your comments will certainly be shared with the team. 😊
Best wishes,
Team BRITACare
Brita Water Filter Jug
I had a slight crack a few weeks ago on the base of my water filter jug which I purchased in January this year. Contacted Brita UK at the beginning of this month and within 24 hours I got a response requesting my details, photos and other information required. Got another prompt response stating a replacement would be within 7 working days and they apologised for my experience . I got it in 2 working days
Very pleased with the great customer service from Lauren and Brita UK as a whole.
Keep up the good work!
16 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi,
Thank you for your kind feedback! We’re sorry to hear about the initial issue, but really pleased our team could resolve this quickly for you. It’s great to know you were happy with the service and speedy replacement 💙
Best wishes,
Team BRITACare
This is an excellent service
This is an excellent service, quick response and very helpful received my item within 3 days.
If your looking for a water filter jug I highly recommend Brita
16 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Paul,
Thank you for your lovely feedback! We're so pleased you found our service quick and helpful, and that your item arrived promptly. Your recommendation means a lot to us 💙
Best wishes,
Team BRITACare
As usual Brita dealt with my problem…
As usual Brita dealt with my problem fast and supplied the broken part immediately and I thank them fully.
Incidentally I have now been using my Brita tap for 6 years and it is working perfectly and it is brilliant.
15 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Andrew,
Thank you for your kind feedback!
We’re delighted to hear everything is now working perfectly and that you’re enjoying your BRITA tap.
Best wishes
Team BRITACare
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