BritishGram Opiniões 797

Resposta da BritishGram

16/05/2023

Dear Darrell,

Thank you for your feedback on our prices. However, we regret to inform you that the packaging and express shipping charges exceed £10, and VAT adds up to nearly £4.

We sincerely appreciate the time and effort you put into providing us with your feedback. Your input is highly valued and taken seriously. If you have any more questions or comments, please feel free to reach out to us via email, providing your order number. We are always here to assist you in any way possible and eagerly await your further correspondence.

Thank you again for your support.

Best regards

Resposta da BritishGram

10/05/2023

Dear Jon,

We appreciate your valuable feedback regarding our services. When ordering products from our website, BritishGram.com, for delivery outside the UK, it is important to note that they may be subject to import duties and taxes specific to your country. It is your responsibility to contact your local customs office for customs clearance. Any customs clearance charges applicable in your country must be covered by you. Please understand that we have no control over these charges, and it is impossible for us to predict their nature or amount. We want to make it clear that you are responsible for the payment of any import duties and taxes imposed by your country.

In the event that you refuse to pay the duties and taxes or decide to return the parcels, please be aware that you will be held liable for the full cost of shipping, including returns. It is important to note that customs operations are conducted independently by separate and sovereign entities. Neither BritishGram nor our partners have any control over customs procedures, and we are unable to provide specific timelines or influence the process once a consignment is with customs.

For more detailed information on shipping and delivery, please visit our webpage at https://www.britishgram.com/pages/shipping-delivery. Additionally, you can find our terms of service at https://www.britishgram.com/pages/term-of-services.

Once again, we genuinely appreciate your time and effort in providing us with your feedback. We value your input and take it seriously. If you have any further questions or comments, please do not hesitate to contact us by email, providing your order number. We are always eager to hear from you and assist you in any way we can.

Thank you once again for your support.

Resposta da BritishGram

11/04/2023

We appreciate your review and would like to inform you that your parcel has been delivered to W STARK on Wednesday, March 29th, 2023 at 12:05, as per the tracking number. If you have not received the shipment yet, kindly reach out to our customer service team immediately with your order number. We sincerely apologize for any inconvenience caused and thank you for your understanding in this matter.