Canada Brokerlink Opiniões 278

I am very pleased with the highly professional service provided by Brandon, the Personal Insurance Advisor at the BROKERLINK in Calgary. Our discussion today was very friendly and productive. I have received clear answers to all my questions and resolved effectively all issues related to my insurance policy. Many thanks!

I rarely write negative reviews, but my experience with this auto insurance company has been frustrating and stressful enough that I feel compelled to warn others.
I had multiple at-fault accidents, and they initially quoted me a premium that was manageable within my budget — which was crucial for me as a single parent facing financial difficulties. I appreciated the reasonable rate and agreed to proceed.
However, after just two months, they came back with a significantly higher premium and requested a letter from my previous insurer. I immediately explained that I couldn’t afford the new amount and told them I wanted to cancel the policy. Despite several calls and follow-ups, no one gave me a clear answer or offered help.
One agent even told me I couldn’t cancel the policy unless I sold my car — which is completely unreasonable. I had ample time to cancel before the new premium kicked in, but instead of honoring my cancellation request, they allowed the policy to remain active — and then charged me over $900 once my paycheck came in. This left me unable to pay my rent and caused serious financial strain.
To make things worse, when I reached out again, they put the blame on me — saying it was my responsibility to ensure funds were in my account, even though I had already expressed I wanted to cancel and couldn’t afford the increase. They completely ignored the chain of emails and phone calls I had made.
It wasn’t until I spoke with Nordic Insurancethat I was properly informed on how to cancel, since BrokerLink had failed to assist or give me accurate guidance.
Now I’m left with a $900 debt because of their negligence and lack of accountability.
This company does not prioritize customer service, transparency, or basic human understanding. If you’re looking for an insurance provider that actually communicates, listens, and supports their clients — look elsewhere.

Giving them one star because there is no option for negative rating. The staff at Brokerlink including managers like Timothy Kauk are as helpless as possible. Despite prompt attempts to cancel my auto and condo insurance, they did not support my cancellation request effectively resulting in a heavy cancellation fee levied on me for delays on their end. As a mediator between Wawanesa and client (myself), their role was to ensure that my first request for cancellation made 2 months prior to the date of renewal was processed timely. But I was told that I need to contact them one month later on a specific date. Note that they did not make a note of my first call on my file. I followed up with a phone call on the advised date one month later and the agent asked me if I had another insurance in place otherwise he cannot cancel my insurance. I did some homework on my end to compare the policies while the agent promised to send me the paperwork for cancellation dated for the renewal date to avoid any cancellation penalties. The agent never sent me the cancellation paperwork. I went away for a vacation and returned couple days before the renewal date. It happened to be a Saturday but I still called and emailed Brokerlink and the same agent but received no response which brought me past the renewal date by one day which was a Sunday. I contacted Brokerlink via phone on Monday (one day past the renewal date) to cancel all my ties with them as I requested two months ago and followed up with another request one month prior to renewal. But the new agent who answered my call that day said there were no notes on my file again. I asked to be transferred to the manager. Enters Timothy K. He was a big zero as well. He started off the conversation with me quoting his agents feedback without asking me the walk him through my experience from the start. When I tried to explain to him in detail my attempts to cancel the insurances so many times he simply denied my attempts. I sent him screenshots of my email and he never responded to those. When I followed up regarding them he said that he has listened to my phone call with the most recent agent and that was good enough. I had had enough of their crap by this time giving me high blood pressure with every attempt, email and call. I had to pay a heavy cancellation for constant goofups, delays, and bandage solutions on their staff's end. Do not trust these people! I would not recommend Wawanesa either because they take advantage of clients transitioning from their 20s to 30s as there is a discount clients get for being a young driver under 30 but as soon as you hit your 29th birthday, they increase the insurance by straight up $90. INSANE.

This is a slightly edited version of an email I sent this company today.

Please take this as your absolute authority to cancel Condominium Comprehensive Policy # XXXXXX as of it's expiry date of September 30, 2025.

As a relatively long term customer, I have spent one of the most frustrating times of my life over the last 4 business days trying without success to contact your
company by telephone, email or any other way.

I had some simple questions regarding my policy. I tried several numbers, several times and remained on hold for at least 30 minutes in each case. A total of at least 3 hours. Not one single human being did I speak to.

I tried phoning your claims adjuster, Jane Doe, leaving 2 messages on different days. She has not returned my calls.

It was with great satisfaction that I managed to place the insurance (at a lower rate) with a different company. They did answer my calls and spent considerable time with me on the phone. The issue was complicated because we were lacking a 'letter of experience' from your company, among other things.

It is almost impossible for me to believe a company of your stature is so abysmal in the area of customer service. But it happened to me.

Thank you for your attention to this matter. Please acknowledge this policy cancellation by email. It is the least you can do.

Signed.....

If I could give minus Stars I would.
I had the same insurance broker for almost 20 years.
Now I have to use brokerlink. They are liars, I can prove it and are taking advantage of everybody using them. The staff I have had the misfortune of dealing with don't know anything and are not educated in the field they're working in. They are overcharging grossly and I mean grossly!!
Again I have proof of this. Then the company I decide to switch to because I cannot stand broker link, they take over that one too.....
Unbelievably disappointing.

As somebody that has been hit by two other people in Calgary that did not have insurance, I can't believe I'm about to say this but I'm starting to understand why they didn't have any.

Worst company. I got cancelled for nonpayment because my bank was compromised and I was in the hospital having emergency surgery found out I have cancer. I called them and they left me on hold, said there is nothing they can do, asked to speak to a supervisor and no one called me back. They sent me a email saying there's nothing they can do, still no supervisor. Someone eventually called me back to say my new quote is 1600 a month from 482. They won't help me send me their conversation in writing nothing.

Not sure how to start, probably best to just say worse Insurance Brokers ever. Complete lack of communication complete lack of consideration and do not follow through with what they say. And different Brokers have different rules they don't follow the same procedure.
This is been going on for years and years and I'm just sick of dealing with them, never again.

You can't help this company improve. They are a garbage company that should be shut down. No human deserves the kind of crappy service. I just wish someone had of told me there is a form you can fill out to change brokers before your policy comes due. You get to keep your existing policy just change brokers. Leave these losers in your dust.

" Broker LESS !..." they should be called !!! They are the absolute worst , I mean WORST in Customer Service EVER.
I was on hold today for over 23 minutes, just to make a dam payment on my Mother's policy. Can't imagine if she ever had a claim. She/we will be dumping them on her renewal 110%. TIP; find a smaller Insurance Broker who actually answers the phone and cares.
They are a prime example of " Big is NOT always better"... in fact most ,much worse.

I became a BrokerLink customer when they acquired my previous broker, Direct Line Insurance. Unfortunately, the transition significantly impacted the level of service I was accustomed to. I went from having a dedicated contact I could reach directly, to calling a 1-866 number, waiting on hold anywhere from 20 to 60 minutes, and speaking with a different representative each time.

Email communication with BrokerLink is slow—expect a response within approximately five business days. If you ask a follow-up or clarifying question (which is often necessary due to vague or inaccurate initial responses), you’ll likely wait another five days, if not longer, and hear back from someone new, with no continuity in service.

In my experience, the information provided has often been incorrect or inconsistent, leaving me with little confidence in their expertise. When renewal time comes, I won’t hesitate to switch to a different brokerage.

One final note: unless you specifically request it, BrokerLink will not compare your renewal quote with other options. This lack of proactive service is yet another reason I’ll be moving on.

This is my second negative review. They cancelled my policy with a text. No phone call...no explanation, nothing. Over text!! Who does business like that. They are a horrible company to deal with and based on all the negative reviews I am not alone. Run!!!

There should be negative stars for Brokerlink. I had been dealing with the same company for decades(Cambridge insurance use to be top notch before joining Brokerlink). Now, it's an exercise in total frustration. Firstly, calling this company and actually getting through to them is impossible. Each call has been a minimum of 20 minutes before they even answer, and you can never reach the same person twice. Then, when you do, the majority of the reps, although polite, have such heavy accents, they are barely understandable. I was totally appalled that I called to add an additional car to the existing car policy (and I also have a Home owners policy with Brokerlink) and they were increasing the price of the existing car by doubling it. Needless to say the premium for the new car was unacceptable. I've been driving over 45 years now, with a perfect record. When I asked why the old car was doubled, with zero accidents or demerit points, the woman could not provide a reason. After being stuck on the phone with her for two hours, I had enough. That was the final straw with Brokerlink, I called another insurance company and they provided a quote just under half in total for both cars for the exact same coverage!!! Needless to say I cancelled all policies, including for my home with Brokerlink, and my friend cancelled his car policy too. I only wish I had done this years ago. I became complacent, just accepting the gouging fees. My only advice, do your research, I am so happy I finally did.

I sat on the phone for over an hour just to be told that my deductible for a stone chip in my windshield was $500 and that the insurance company would not waive the deductible. I knew this to be false information so I called the insurance company directly and opened a claim ...deductible waived. A broker that gives out false information is useless!

If i could give ZERO stars i would. No one answers the phone. Been trying all day, currently waiting on hold for over 1 hr. ITs a friday. I guess no one wants to work on Fridays.

Doreen always makes me feel very comfortable, when i call in

She has always spent the extra few minutes either explaining my coverages or offering alternate options.
I have delt with Doreen over 20 years. She is the type of person anyone would be proud to have in their employment.
Jeff Brown

I am from Saskatchewn, i purchased a used truck in Athabasca and wanted to get a transit. The brokerlink staff were miserable, not helpful, unfriendly,dismissive, abruptly announcing we are closing right away. They did not explain what we need to get a transit ticket. The overweight brown lady was the worst one. She said you need the blue paper! HOW WERE WE SUPPOSED TO KNOW! what that is.

This company is brutal. We had all our insurance through this company and our broker would send us our renewal shortly before our renewal date, but didn’t have any numbers for us and said well we will renew you now there’s not much of an increase, but there was always an increase. We finally decided to check around with another company and got better insurance at about 35% less than what we were paying with broker Link. Their customer service sucks.

I want to give zero Star to this garbage company, but is not available bcs 1 start is to much for them, I recommend stay with insurance , or no vehicle, save your time energy and health, and don't use this company, trust me better stay far away from them.

For the first time, I reached out to Brokerlink in the Atlantic region to get an auto insurance quote. They paired me with an agent.

The overall experience was disappointing. The time between correspondence was far too long. Twenty two days from me reaching out until they came back with a final quote.

I ended up dealing with a different brokerage who got me coverage same day.

The reason for the review is because the agent with Brokerlink gave me a final quote that was DOUBLE what I got through Nova Insurance. They were able to get me full coverage with my preferred insurer, whereas my Brokerlink agent indicated that it wasn’t possible.

A word of caution to check around, as I’m very skeptical of Brokerlink after my experience.

Brokerlink is horrible customer service DO NOT GO WITH THEM they do not answer their phone and they are just the worst. I feel sorry for anyone that has to deal with them if you can switch right now!