Outstanding! The best customer support I have ever received from a company! Whilst I knew I could purchase a Brompton direct I chose to buy from a shop so that we could try sizing options. Unfortunate... Ver mais
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Leia as opiniões dos outros
My C line 4 speed bike arrived with a 54 tooth front chainring. It was like a velodrome or bmx bike and was unridable even in the lowest gear. I bought a 44 tooth chainring replacement from Brompton.... Ver mais
Delivered correct parts ordered on time. If you have a Brompton, and need spare parts why look anywhere else than Brompton. Ordered a chain tensioner which disappointedly broke when dropped on the f... Ver mais
This is my second P- line electric edition Brompton bike . Since my retirement last year I finally persuaded my wife that a second electric Brompton was the way forward! I ordered a refurbished P-... Ver mais
Informações sobre a empresa
Escrito pela empresa
For the last 40 years we have changed the way that people get around cities on our folding bike. Each one is handmade in our factory in West London ensuring that they are made to the best quality. The bike is available in a range of colours and options to suit your style and we have a wide range of luggage and accessories to further personalise your bike.
Informações de contacto
Unit 1, UB60FD, London, Reino Unido
- support@brompton.co.uk
- brompton.com
4,4
Excelente
6 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Man hat ein Fahrrad einfach immer und…
Man hat ein Fahrrad einfach immer und überall. Man kann’s überall mit hinnehmen. Es ist super klein passt überall rein. Es fährt auch sehr schnell man hat keine Einsparung es ist ein vollwertiges Fahrrad. Es ist einfach top
12 de abril de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Disappointed
New Brompton bike users in the U.S., be aware: I received my bike, assembled it, and rode once briefly—only to find the rear tire flat the next morning. Customer service took several days to respond (excluding the weekend) and then blamed me for not checking tire pressure beforehand. There was no acknowledgment that new users aren’t warned to check this before riding, nor any clear notice included with the bike.
This isn’t about the cost of replacing an inner tube; it’s about the quality of customer service. The lack of accountability and tendency to blame the user—after just one day of ownership—is frustrating and disappointing.
9 de abril de 2026
Resposta da Brompton Bicycle
Hi KC,
Thank you for taking the time to share this, I'm really sorry to hear about your experience, especially so soon after receiving your bike. That’s not the first impression we want any new rider to have.
You’re right to expect clearer guidance and a more supportive response, particularly as a new Brompton owner.
We take this feedback seriously, both in how we communicate key setup steps and how we show up in those first interactions.
I’m going to have our support team reach out to you directly to look into this further and make sure we get you taken care of properly.
We appreciate you flagging this, it's helpful, and we’ll use it to improve.
Best,
Greg
Brompton C Line
Super Service,super Fahrrad.Bin super zufrieden mit dem schnellen Service, das Brompton war innerhalb weniger Tage bei mir.Aufgeklappt und losgefahren und begeistert bis heute.Sollte eigentlich nur als Pendlerrad dienen.Macht aber soviel Spass beim fahren das ich es auch für Touren zum einkaufen nutze.Habe es auch schon 17 km am Stück gefahren weils einfach gute Laune macht.Bin mehr als zufrieden und freue mich auf die nächste Tour.
21 de março de 2026
Aucune possibilité d'avoir un…
Aucune possibilité d'avoir un correspondant en ligne
20 de março de 2026
Resposta da Brompton Bicycle
Bonjour,
Merci d’avoir pris le temps de nous laisser un avis.
Je suis désolée de lire que vous avez rencontré des difficultés pour nous contacter. Nous proposons plusieurs moyens pour que nos clients puissent nous joindre s’ils ont besoin d’assistance concernant nos produits ou services. Veuillez trouver les détails ci-dessous:
Email: Vous pouvez nous contacter via le lien ci-dessous. Nous nous efforçons de répondre à toutes les demandes dans un délai de 72 heures:
www.brompton.com/support/contact-us/email
Chat: Cliquez sur l’icône en bas à droite de votre navigateur pour démarrer une conversation avec un membre de notre équipe. C’est le moyen le plus rapide de nous contacter. Ce service est disponible de 9h à 21h30 (heure du Royaume-Uni) en semaine, et jusqu’à 16h30 le week-end.
Demande de rappel: Planifiez un appel téléphonique avec nous via ce lien:
www.brompton.com/support/contact-us/phone
Notre service de rappel est disponible du lundi au vendredi.
Téléphone: Vous pouvez également nous appeler directement au 020 8232 8484 pour parler à un membre de notre équipe.
Je comprends que vous ayez rencontré des difficultés pour nous joindre; un membre de notre équipe vous a depuis contacté afin de vous apporter de l’aide.
Si vous avez besoin d’une assistance supplémentaire avec votre Brompton, notre page d’assistance comprend également des vidéos explicatives utiles pour les réparations et l’entretien à domicile:
www.brompton.com/s/
Vous pouvez également contacter notre service client pour toute question concernant nos produits ou services, nous serons toujours ravis de vous aider:
www.brompton.com/support/contact-us/email
Cordialement,
Lorena
Brompton Bicycle
Brompton go the extra mile
Brompton go the extra mile and always have a can do/help attitude to their customers. Great service and delivery.
2 de abril de 2026
Opinião espontânea
Information clear and fast delivery
16 de março de 2026
Amazing speedy first class service as always
19 de março de 2026
i still don't have my bike!
8 de abril de 2026
Resposta da Brompton Bicycle
Hi Stephen,
Thank you for taking the time to share your review, although I am sorry to read that there was a delay in receiving order, this is not in line with we expect for our customers, and I apologise for any inconvenience this caused.
We are keen to assist, and I am aware that a member of our Customer Service team has reached out to help resolve the issue.
In the meantime, if you require any assistance or support with anything Brompton, you can contact our Customer Service team via email, phone, or video call and we will be always happy to assist:
https://www.brompton.com/s/contactsupport/
Kind regards,
Lyndon
Brompton Bicycle
Great and fast customer service
Brompton is a proper company with proper customer service. They are very quick to respond, and they offer workable solutions very fast, no fussing about.
8 de abril de 2026
Opinião espontânea
Delivered as expected
Delivered as expected. It would have been nice to have a (very small) instruction leaflet with the rear dynamo light (took me a few tries to get it right).
8 de abril de 2026
I never received the bicycle
I never received the bicycle. The package required a signature. FedEx tried to deliver 2 times to my house. On third time I was standing on my driveway and they never got out of their vehicle took a picture of the box in their vehicle and said customer not home. This bicycle isn’t worth the delivery headache
7 de abril de 2026
Resposta da Brompton Bicycle
Hello David,
Thank you for taking the time to leave us a review although I am sorry to read that you experienced an issue with the delivery of your order.
I would like to assure you that this is not the experience we want our customers to have when making an online purchase, and that your feedback will be used internally to investigate what happened with the delivery and to ensure it doesn’t occur again.
I am aware that a member of our Customer Service team has already been in touch with you to provide assistance, and that the bike has now been successfully delivered.
If you ever need support with your Brompton, we have a wide range of “how-to” videos available on performing at-home repairs and maintenance. I have included a link to our support page below:
https://www.brompton.com/s/
Additionally, please feel free to get in touch with us via email or live chat, and we will be more than happy to assist you:
https://www.brompton.com/s/contactsupport/
Kind regards,
Lorena
Brompton Bicycle
Lighting-fast delivery and a beautiful…
Lighting-fast delivery and a beautiful bike! Thanks so much!
6 de abril de 2026
Brompton G-Line Electric
I recently bought a Brompton g line electric and I have been really impressed with the whole process. The website is very clear and the turnaround time was really quick. The bike itself self is brilliant. It rides really well and the electric assist is seamless. What a fantastic British company!
10 de abril de 2026
Opinião espontânea
Brompton support and back-up
Having owned my Brompton electric for 3 years now, I'm still as happy today with it as on the very first day it arrived. The build quality, performance and handling are just what you would come to expect from Brompton.
Recently i had to contact the customer service center at Brompton for some general advice. They came straight back with a reply within no time at all and were extremely helpful and polite. I could tell that i was dealing with people who know their products very well and value their customers.
If anyone is thinking about buying a Brompton and is perhaps in two minds. I can assure you that i have had nothing but such good experience when dealing with them. The quality of their products and the support and back-up are all first class.
There may be others with a different view. But from what i have experienced in my time as a Brompton owner, i will definitely be a lifelong customer.
2 de abril de 2026
Opinião espontânea
Brompton are one of those rare…
Brompton are one of those rare companies that go above and beyond when you need them. It just makes it do much easier to buy Brompton bikes knowing that should you have any problems they're there for you. I can highly recommend not only their stunning folding bikes but also the people working for them who engage so easily with you.
10 de abril de 2026
Opinião espontânea
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