Brompton Bicycle Opiniões 5605

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is going to be my second Brompton bike purchased in a relatively short space of time, first the G line, now the new P line. Both will be purchased from the Brompton store in London. I found the s... Ver mais

Classificada 5 em 5 estrelas

Outstanding! The best customer support I have ever received from a company! Whilst I knew I could purchase a Brompton direct I chose to buy from a shop so that we could try sizing options. Unfortunate... Ver mais

Classificada 3 em 5 estrelas

My C line 4 speed bike arrived with a 54 tooth front chainring. It was like a velodrome or bmx bike and was unridable even in the lowest gear. I bought a 44 tooth chainring replacement from Brompton.... Ver mais

Classificada 5 em 5 estrelas

Delivered correct parts ordered on time. If you have a Brompton, and need spare parts why look anywhere else than Brompton. Ordered a chain tensioner which disappointedly broke when dropped on the f... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas

Escrito pela empresa

For the last 40 years we have changed the way that people get around cities on our folding bike. Each one is handmade in our factory in West London ensuring that they are made to the best quality. The bike is available in a range of colours and options to suit your style and we have a wide range of luggage and accessories to further personalise your bike.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 3 em 5 estrelas

Poor service for Alaska

Service was fine. I knocked off two stars because the carbon seatpost is excessively overpriced and you don’t ship to Alaska. I had to pick up my package by having it shipped to my hotel in California via FedEx. Meanwhile, FedEx jets fly over my house every day because Anchorage is a major hub for them. It’s lame that you won’t ship to me. You also charged me a sales tax that I never pay with other companies, because Alaska has no sales tax. I guess it was a California tax.

I know there aren’t many of us in Alaska but you need to take better care of us. I just bought TWO new T-Lines and got shafted ordering the seatpost I need to make mine fit correctly.

24 de março de 2026
logótipo da Brompton Bicycle

Resposta da Brompton Bicycle

Hello Tim,

Thank you for your recent purchase and for taking the time to provide us with your feedback.

All our T Line models come with the standard seatpost as a standalone specification; this is designed to provide a bicycle that is as lightweight as possible. Although the standard seatpost will suit a wide range of customers, an extended carbon seatpost can be purchased separately, if required, via an authorised Brompton retailer.

Regarding delivery, we currently ship to all locations within the contiguous United States, excluding Alaska, Hawaii, and Puerto Rico. This information can be found on our shipping page below:

https://us.brompton.com/support/shipping-and-returns

We also have a network of retailers across the United States. Although we do not have many retailers in Alaska, we do have an authorised retailer in Anchorage. Store details, as well as a list of other retailers across the United States, can be found by entering your postcode on the Find a Store page below:

https://us.brompton.com/find-a-store

We always recommend contacting the store prior to your visit to ensure they have the parts or services you are looking for.

I am aware that a member of our team has already been in touch with you to gather further details and offer support.

If you ever need assistance with your Brompton, we have a wide range of “how-to” videos available for at-home repairs and maintenance. I have included a link to our support page below:

https://www.brompton.com/s/

Additionally, please feel free to get in touch with us via email or live chat, and we will be more than happy to assist you:

https://www.brompton.com/s/contactsupport/

Kind regards,

Lorena
Brompton Bicycle

Classificada 5 em 5 estrelas

Excellent Service

Folding this bicycle is effortless, and it feels exceptionally sturdy. The support and service you provided were truly appreciated. I will happily sing the praises of your brand to friends and family. Thank you so much for all your help!

29 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Almost perfect

Almost everything was done perfectly. The whole experience was quick and done smoothly. I would just bear in mind with regards to the collection that the closest date for pickup was 8 days away so plan ahead with the booking. My only complaint and therefore the loss of 1 star is the left side gear change for the derailleur is not shifting properly now and I’ve been playing around with it since its return trying to get it right and it’s a little frustrating (maybe a little because I’m not very good with adjusting gears anyway) but I’d hoped it would have perfect shifting gears on return and I’ve never had any shifting issues before sending. Everything else working great and bike feels new to ride again apart from gear change

4 de março de 2026
Classificada 5 em 5 estrelas

C Line 12-speed black Brompton

I would like to share my positive experience with my recent purchase of a C Line 12-speed black Brompton.

As this is my first Brompton and an experimental bike for my 13-year-old daughter to transition from her smaller mountain bike, I had several technical questions. I spoke with an agent over the phone prior to my purchase and they were incredibly helpful in providing the information I needed.

The online checkout process was very easy and the delivery was quick.

I am very satisfied with the purchase and am looking forward to many adventures with my new Brompton.

18 de março de 2026
Classificada 1 em 5 estrelas

Not delivered yet

Not delivered - so no experience.
Your problem is using UPS!

26 de março de 2026
logótipo da Brompton Bicycle

Resposta da Brompton Bicycle

Hi Norbert,

Thank you for your review although I am sorry to read that you have not yet received your order.

Your feedback is highly valued, and I can assure you it has been shared internally to help ensure our dispatch times are communicated accurately to prevent similar issues in the future.

I am aware that a member of our Customer Service team has already contacted you directly to provide support and assist you in starting your Brompton journey.

If you need any further assistance with any Brompton service or product in the future, please do not hesitate to contact us via the link below and we will be more than happy to help:

https://www.brompton.com/s/contactsupport/

Kind regards,

Lyndon
Brompton Bicycle

Classificada 1 em 5 estrelas

Unfortunately the Brompton had a defect…

Unfortunately the Brompton had a defect due to the improper servicing of the rear wheel. The spokes were not properly tightened which resulted in the wheel dangerously swaying on the bikes first ride. I am disappointed as I expect higher standards from Brompton.

24 de março de 2026
logótipo da Brompton Bicycle

Resposta da Brompton Bicycle

Hello,

Thanks for taking the time to share your feedback, although I am very sorry to read about the issues with your new bike. All of our bikes undergo a pre-delivery inspection before leaving the factory to ensure they arrive in perfect working condition, and I apologise that you experienced issues with the tube and controller upon delivery.

We are keen to assist, and I am aware that a member of our Customer Service team has reached out to help resolve the issue.

In the meantime, if you ever need further support with any Brompton product or service, please feel free to visit our support page. It includes helpful "how-to" videos for at-home repairs and maintenance:

https://www.brompton.com/s/

Alternatively, you can contact our Customer Service team via email, phone, or video call and we will be always happy to assist:

https://www.brompton.com/s/contactsupport/

Kind regards,

Lyndon
Brompton Bicycle

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