Brooks Running Opiniões 620

Returned within first 7 days of use as per the return guarantee. Delivered to warehouse a week later. After one month still no refund, I've been chasing customer services for the last two weeks and no update other than awaiting warehouse.

I ordered a pair of trainers from brooks to have DPD loose them in transit. When escalated to Brooks they were unable to find my parcel neither where DPD. I have to launch 2 investigations into this which lasted over a month before I received my refund back even though it had been offered prior but Brooks stated they could not refund until the product was found. This was also despite me sending them multiple screenshots of the messages I had with DPD saying they had the parcel in there depot.

Es ist sehr schade, dass die Fa. Brooks scheinbar die Passform des Glycerin 22 geändert hat. Ich hatte von dem Typ Glycerin die Modelle 16 und 20 (mittlere Breite), welche hervorragend zu meinen Füßen passten. Dies hat sich offensichtlich mit dem neuesten Modell Glycerin 22 geändert. Nachdem ich dieses Modell am letzten Wochenende ausprobiert habe, musste ich feststellen, dass die Passform im Zehenbereich mittlerweile sehr unangenehm ist. Die Zehen haben demnach viel weniger Platz und werden beim Gehen/Laufen zusammengedrückt. Mein Gelenk am großen linken Zeh ist dermaßen angeschwollen, dass ich den Schuh kaum noch an- bzw. ausziehen konnte. Am kleinen Zeh links habe ich eine Blase bekommen, was mir bei Brooks-Schuhen noch nie passiert ist… Auch der rechte Schuh erzeugte im Bereich der mittleren Zehengelenke immer größere Schmerzen, so dass ich die Schuhe wechseln musste.
Ich verstehe nicht, warum bei diesen Schuhen mit jedem neuen Modell auch die Passform derart geändert wird. Beim ersten Anprobieren fiel mir die verengte Passform nicht so sehr auf, die Konsequenzen spürte ich wie gesagt erst nachdem ich die Schuhe über 2 Tage viel getragen habe.
Schade, das war es dann mit Brooks für mich. Ich habe keine Lust mehr mir Schuhe zu kaufen, die sehr teuer (180€) sind und bei denen ich dann nach einigen "Benutzertagen" erst merke, wie unbequem und schmerzhaft sie sind.
Unerklärlich, was die Fa. Brooks antreibt, gute Schuhmodelle so zu verändern, dass sie dem Kunden Schmerzen zufügen. Echt schade, bye bye Brooks!

Jessica from Brooks Runner Experience Representative helped me tremendously. Really kind, thoughtful and supportive throughout. Undoubtedly the greatest customer experience one can wish for

Really need to improve the new model of the Adrenaline GTS 25 .. they are awful , foot position is so different from the 24’s … with such huge changes they should be sold as a completely different running shoe not just an updated version. Left me hobbling with a swollen ankle. Not suitable at all… BRING BACK THE 24’s

The customer service I have recently experienced with Brooks has been 5 Star and more. I wish I could give Jess, the customer service member of staff, 10 Stars!!! She replied immediately to all my emails and went above and beyond to sort out the issue I had. It was resolved quickly and very much to my satisfaction. I have never received such excellent customer service anywhere. I couldn't recommend this company highly enough!

Excellent customer service. I dealt with Camilla who was so helpful.

My only go to for running trainers .
Any issues resolved immediately ! Customer service team are a credit - (special mention to Fatma) they listen and don’t give excuses . If you’re not happy they genuinely are there to help you . Would 100 % recommend them if you are unsure ! You will not be disappointed.

I ordered a pair of Glycerine Max 2 from a different retailer, not from Brooks direct. I had some trouble with pain/bleeding missing toenails etc. I queried the 90 day run happy promise and the other retailer told me to contact Brooks directly. I spoke with someone over the phone who then directed my issue to email. After a few emails back and forth a lovely lady called Camilla sorted my problem out and sent me a new pair of trainers. It was clearly my mistake in ordering the wrong size. I was advised to get a gait analysis from one of Brooks trusted retailers, which I did. As it turned out the Glycerine Max were good for me, I just needed a bigger size. Camilla was incredibly helpful and kind and made the process really easy and I couldn’t be more grateful! Thank you!

UPDATE: Brooks responded positively to my recent order issue. I am still waiting for a new order. I will leave as is, or if upon receipt of the new order is incorrect, will update again.

I ordered men’s adrenaline extra wides, 11.5. I received women’s reg 8. Uhm. The Brooks brand is going downhill. I’ll update IF return is satisfactory, and I am able to, here. Too bad. I am really liking the Hoka vibes right about now.

Excellent customer service from the beginning to the end from Jess when using the 90 day returns policy.

Al meerdere paren fijne schoenen versleten. En toen een paar niet voldeed was de klantenservice super.

bought a pair of Caldera 8 which had an issue on the upper. had a claim open with Brooks and they purposed a one-time courtesy pair replacement.
Good Customer service! Good Trust!

My wife recently experienced a minor issue with a set of Brooks Running shoes and provided feedback to the company. She had bought Brooks Running shoes for many years and wished only to make the company aware.
Having provided the feedback Brooks Running conducted a very prompt investigation and without hesitation offered to replace the shoes which was unexpected.
Thanks to Fatma for her great and prompt communication.

I'm on my 3rd pair of Brooks running Trainers now, the Adrenaline GTS. This year, I brought the latest version, I did a 10k road run, and some of the stitching had appeared to pull/thread. I emailed Brookw with photos and explained I'd only been out once...customer service was super swift, and a replacement pair of trainers are now in the post!

Absolutely fantastic customer service!!!! Jessica replied to my email so promptly was super helpful & I'm delighted with howissue was dealt with 😀 great job 👏 well done Brooks 💯% on customer service. Thank you Jessica 🤗

Got in touch with Brooks customer service as I felt my pair of Adrenaline 24 GTS trainers had worn out a bit prematurely (I think a slightly harder rubber on the sole could have slowed the issue). Got connected with Jess, who was super prompt, proactive and able to sort out a great solution for me.

Great products, great customer service, and 90 day trial period, can't recommend Brooks enough.

My Brooks running shoes are gorgeous! I love them. Customer Service is prompt and friendly too. I love this company! Thank you customer service for all your help with my order!

I have always loved Brooke’s trainers so when there was an issue with my new ones I was disappointed. However, Jess resolved my issue really quickly and was very pleasant throughout. These trainers are the best!

Der Kundenservice ist außergewöhnlich!
Meine Anliegen wurden zu meiner vollsten Zufriedenheit beantwortet und gelöst. Die Mitarbeiter sind super nett und kompetent und finden immer eine passende Lösung für die Kunden!