Rapid click and collect service. On arrival, great service- purchase was brought directly and quickly to my car. Very friendly and helpful staff. Very organised and clean store. Well stocked. Clear in... Ver mais
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Leia as opiniões dos outros
Came across this Company via a family member looking for a paint colour that had been discontinued. Brave Ground by Dulux is a great colour but difficult to obtain until family member directed me to t... Ver mais
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Local depot has vast selection and stock. Been many times and mostly staff are helpful and aim to keep operations smooth even at busy times. Their delivery process is hit and miss. Damaged items ar... Ver mais
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Ordered through Click & Collect which was very convenient. Communication was great, price and products very good. Only issue was parking access at the New Southgate branch - both inside and outside. A... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de hardware
- também em
- Empresa de construção civil
- Loja de madeiras
- Loja de materiais para canalização
- Loja self-service
Sobre Builder Depot
Escrito pela empresa
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsInformações de contacto
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Reino Unido
- 020 8362 8100
- builderdepot.co.uk
4,5
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Missing items
Missing items. No one contacted me after I raised the issue. Nearly two weeks after still waiting for my item
11 de outubro de 2026
Resposta da Builder Depot
We're sorry to hear about your disappointment regarding the missing item from your order.
Having reviewed your order, we can confirm that your delivery took place last Wednesday and that we were subsequently made aware of one item being missing.
We have since arranged for the outstanding item to be delivered today, 22nd October, in line with the date you confirmed you would be available to receive it.
We apologise for the missing item and any inconvenience this has caused. We appreciate your patience and hope that today's delivery brings the matter to a satisfactory resolution.
Kind regards,
Emily
Good prices and excellent service.
Good prices and excellent service.
21 de outubro de 2026
Opinião espontânea
Resposta da Builder Depot
Thank you for your 5-star review! We're really pleased to hear that you're happy with both our prices and the service you received.
We appreciate your custom and look forward to helping you again in the future.
Kind regards,
Emily
Order online for collection and the…
Order online for collection and the stuff is always ready and waiting. Don’t mess you around, great bunch of guys. Could always be a bit cheaper on some things but couldn’t everything!!
15 de outubro de 2026
Opinião espontânea
Resposta da Builder Depot
Thank you for your great review! It's fantastic to hear that our Click & Collect service continues to be reliable, with your orders ready and waiting when you arrive.
We'll be sure to pass your kind comments on to the team. We appreciate your thoughts on pricing too, and always aim to offer our customers good value alongside excellent service.
Thanks again for your continued custom. We look forward to seeing you again soon!
Kind regards,
Emily
Resposta da Builder Depot
Thank you for your 5-star review! We're glad you found our service straightforward and easy to use.
We appreciate you choosing Builder Depot and hope to welcome you back again soon.
Kind regards,
Emily
Local depot has vast selection and…
Local depot has vast selection and stock.
Been many times and mostly staff are helpful and aim to keep operations smooth even at busy times.
Their delivery process is hit and miss. Damaged items are not uncommon.
Pricing is competitive
15 de junho de 2026
Resposta da Builder Depot
Thank you for taking the time to share your feedback and for being a regular Builder Depot customer.
We're pleased that you value our product range, competitive pricing and the efforts of our branch team, particularly during busy periods.
We're sorry, however, to hear that your experiences with our delivery service have been inconsistent and that you've encountered damaged items. We understand how frustrating this can be and take these concerns seriously. Your feedback will be shared with our transport team for review.
Thank you again for your continued support and constructive feedback. We hope to make your future experiences worthy of that fifth star!
Kind regards,
Emily
Great service from your order to…
Great service from your order to delivery communication and drop off. Thank you.
10 de outubro de 2026
Resposta da Builder Depot
Thank you for your 5-star review! We're delighted to hear that you had a positive experience with us from placing your order through to delivery.
It's particularly pleasing to know that our communication kept you well informed throughout the process.
We really appreciate your feedback and hope to be of service again soon.
Kind regards,
Emily
Reliable Supplier
Good Price, Easy to order…. Delivered on time .. Well packaged..
Will be ordering again ..
x The Bigfella x
8 de outubro de 2026
Resposta da Builder Depot
Thank you for the fantastic 5-star review! We're really pleased that you found our prices competitive and the ordering process easy, with everything arriving on time and well packaged.
It's great to hear you'll be ordering from us again.
Kind regards,
Emily
They did exactly what they said they…
They did exactly what they said they would do. No messing about. Order, and it's delivered.
11 de maio de 2026
Resposta da Builder Depot
Thank you for your 5-star review! We're glad to hear that everything went exactly as expected, with no fuss or complications.
Providing a straightforward, reliable service from ordering through to delivery is what we aim for, so it's great to know we delivered on that promise.
We appreciate your custom and look forward to helping you again.
Kind regards,
Emily
ordered on line
ordered on line, at a good price, delivered next day without an issue. what more do you need
8 de outubro de 2026
Resposta da Builder Depot
Thank you for your great review! A good price, easy ordering and next-day delivery without any hassle, that's exactly the experience we want our customers to have!
We're really pleased everything went smoothly and appreciate you choosing Builder Depot.
Kind regards,
Emily
Resposta da Builder Depot
Thank you for your 5-star review! We're pleased to hear that everything has been good so far.
We hope you're just as happy with your purchase once you've had a chance to open it. Thank you for choosing Builder Depot!
Kind regards,
Emily
Some delivery items are missing and…
Some delivery items are missing and noone replay to my email.
9 de outubro de 2026
Resposta da Builder Depot
We're sorry to hear about your concerns regarding missing items from your delivery.
Having reviewed your correspondence, we can confirm that you contacted us at 7:55pm on Wednesday, outside our Customer Service opening hours. Our team responded the following morning at 7:53am, requesting further information about the consignments you had received.
Your order was dispatched across four separate consignments, and our tracking records now indicate that all four have been delivered. Our Customer Service team also emailed you on Friday morning to confirm this.
We understand that receiving an order in multiple deliveries can cause confusion, and we're sorry for any inconvenience this may have caused.
If you believe any items are still outstanding, please respond to our Customer Service team's email with details of what is missing so we can investigate further.
Kind regards,
Emily
Great customer service
9 de outubro de 2026
Resposta da Builder Depot
Thank you for your 5-star review! It's lovely to hear that you received great customer service from our team.
We really appreciate you taking the time to share your feedback and look forward to helping you again.
Kind regards,
Emily
Best for DIYers
I am a DIYer here in London. Everything was either trade business or very expensive materials for personal use. I found Builder's depot online. Their website was easy to use and prices are very reasonable. Delivery was also a breeze! Customer service was also great! I will order here from now on! Everything was superb!
7 de outubro de 2026
Resposta da Builder Depot
Thank you for such a fantastic review! We're delighted that you've found Builder Depot to be an affordable and convenient option for your DIY projects.
It's great to hear that you found our website easy to use, our prices competitive and the delivery process straightforward. We're also pleased that our Customer Service team made a positive impression.
We really appreciate your support and look forward to supplying the materials for your future projects!
Kind regards,
Emily
Damaged goods
Avoid at all cost. Received goods damaged but would not replace or refund. In hindsight I should’ve inspected everything when it arrived but due to my disability I was unable to and waited for plumber to inspect. Four items were damaged and their customer service is atrocious
30 de setembro de 2026
Resposta da Builder Depot
We're sorry to hear about your experience and understand your disappointment, particularly given the impact this has had on your planned bathroom installation.
Having reviewed your order and correspondence, we can confirm that your goods were delivered on 2nd October, with the damage first reported to us on 15th October, 13 days later.
We appreciate your explanation regarding why you were unable to inspect the goods upon delivery. However, following a review of the photographs, proof of delivery and information available, we have been unable to establish that the reported damage was present at the time of delivery.
Whilst we ask customers to report any damage promptly so that it can be investigated, we recognise that circumstances can sometimes make this difficult.
Our Customer Service team reviewed your claim and explained the reasons for the decision. Unfortunately, based on the available evidence, we were unable to authorise a refund or replacement.
We apologise for the time taken to reach a decision and the frustration this has caused. Should you have any additional evidence regarding the condition of the goods upon delivery, we remain happy to review this.
Kind regards,
Emily
I ordered 10 end feed 45 degree street…
I ordered 10 end feed 45 degree street elbow 15mm along with other stuff but they gave me 5 elbows instead.
19 de outubro de 2026
Opinião espontânea
Resposta da Builder Depot
We're sorry to hear that you received an incorrect quantity of elbows with your order.
Having checked our Customer Service records, we haven't been able to locate any previous correspondence regarding this issue, so we haven't yet had the opportunity to investigate or resolve it for you.
Please contact our Customer Service team with your order number and details of the missing items so we can look into this and arrange a suitable resolution.
We apologise for the inconvenience and hope to get this sorted for you as quickly as possible.
Kind regards,
Emily
Delivery driver was very helpful and…
Delivery driver was very helpful and courteous
Delivered on time
7 de outubro de 2026
Resposta da Builder Depot
Thank you for your 5-star review! We're pleased to hear that your delivery arrived on time and that our driver was helpful and courteous.
We really appreciate your feedback and will be sure to pass your kind comments on to our transport team.
Kind regards,
Emily
I'm really happy to give five stars as…
I'm really happy to give five stars as there was no complication in ordering and the delivery was super fast
6 de outubro de 2026
Resposta da Builder Depot
Thank you for your lovely review and for awarding us 5 stars!
It's great to know that ordering with us was straightforward and that your delivery arrived so quickly. Making the whole process as easy and efficient as possible is exactly what we aim for.
We appreciate your support and look forward to welcoming you back!
Kind regards,
Emily
Was promised 3 days in a row materials…
Was promised 3 days in a row materials would arrive. Failed to turn up so cancelled the order. Order from elsewhere !!!
8 de outubro de 2026
Resposta da Builder Depot
We're very sorry for the repeated delivery delays and the frustration this has caused.
We fully appreciate your disappointment, particularly after being advised on several occasions that your materials would arrive. We recognise that the repeated assurances and failure to deliver fell below the standard of service you should expect from Builder Depot.
We understand your decision to cancel the order and can confirm that a full refund has now been issued.
Please accept our apologies for the inconvenience caused and for letting you down on this occasion.
Kind regards,
Emily
Resposta da Builder Depot
Thank you for your 5-star review! We're pleased you found our prices competitive and that your order arrived exactly when expected.
We appreciate you choosing Builder Depot and hope to provide the same great service on your next order.
Kind regards,
Emily
Poor the work is not in good conditions…
Poor the work is not in good conditions and they leave the items on the ground floor
6 de outubro de 2026
Resposta da Builder Depot
We're sorry to hear that you're unhappy with your experience.
Having reviewed your order, we can see that it was for a complimentary flooring sample. While the sample was provided free of charge, we would still expect it to arrive in a satisfactory condition and for the delivery to be handled appropriately.
We would appreciate some further information regarding your concerns, particularly the condition of the sample and where it was left, so that we can look into this properly.
Please contact our Customer Service team with the relevant details and any photographs of the damage.
Kind regards,
Emily
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