Bullhorn Opiniões 117

To be honest, I can't say I'm a fan of the Bullhorn ATS. It used to be a bit different, but now it seems cumbersome and somewhat outdated to me.
When the sales team was selling Bullhorn ATS, the “excellent” customer service was praised to the skies. The reality, however, is quite different. As a customer, I just want quick help or—ideally—a modern self-service solution where I don’t have to ask for permission first to use the tools I’m paying for.
Right now, I’m trying to set up super-simple API access for my AI agents. With any modern SaaS platform, this is a 5-minute self-service task. With Bullhorn, it’s turned into a multi-day, drawn-out process, and I simply can’t continue working on my solution.
First, I used the “smart” chatbot within the Bullhorn ATS solution. After a few messages, the “smart” bot told me it couldn't help me and that I should send an email to customercare_emea to describe the problem. Fair enough. That was on March 10, 2026. In response to that email, I received a reply from a “Relationship Manager,” who told me to please create a ticket. The customer is shuffled from A (chatbot) to B (customer support) to C (technical support), which, in my opinion, is not a professional process. I was getting a bit annoyed by then and decided to work on another part of my automation project, but at the end of the day, I still need that API access.
OK, but once the ticket is created, I’m sure they’ll help me quickly, I thought. I was wrong. So on March 30, 2026, I finally created the ticket. At least I received an email just four hours later saying that the API had been set up. But to activate it, I would have to log in again as an admin and follow a few steps. To be honest, that also felt unnecessarily cumbersome, but soon I would have my API access... or so I thought.
I have the login credentials, but unfortunately it still isn’t working. Both AI systems, Claude Sonnet 4.6 and Gemini Pro, agree on the diagnosis: no redirect URI was specified when setting up the API client. On April 2, 2026, I reported the issue to support and have been waiting ever since.
In the meantime, I called support and sat on hold for 30 minutes with no result. Okay, at least the music was bearable. I also requested a callback—that was two days ago. I’m still waiting for a response.
So I’ve been struggling with this issue for what feels like an eternity—an issue that others can resolve through a super simple self-service process—and the much-praised support, for which I pay quite a bit at Bullhort ATS, is unfortunately unreachable and isn’t calling back.
I wasn’t a fan of Bullhorn ATS to begin with, but this is just really disheartening. There are significantly cheaper solutions out there, and even if their support is just as bad, at least I’d be paying less for the solution.
On top of that, here’s the thing: The contact person who showed me the solution in 2021 hasn’t gotten in touch since, and as far as I know, I’ve never been assigned a new contact person. Small customers seem to matter to Bullhorn only if they buy additional products or paid services. If that’s not the case, not a single minute is wasted on the relationship. After all, a license costs just under 2,000 euros a year. I think that, over five years, should at least warrant a phone call or a quick email.
As soon as I find the time, I’ll migrate to a different system. It’ll cost me some unnecessary time, but it’s worth it to me at this point.

Al meer dan twee maanden proberen wij onze organisatie te offboarden bij Joboti (Bullhorn). Tot op heden is dit niet gelukt door een structureel gebrek aan bereikbaarheid en opvolging vanuit Bullhorn.

Telefonisch is men al maanden niet bereikbaar. E-mails blijven grotendeels onbeantwoord en wanneer er incidenteel contact is, leidt dit niet tot concrete acties of voortgang. In plaats van een zorgvuldig en professioneel offboardingproces worden wij telkens opnieuw aan het lijntje gehouden.

Voor een partij die zich positioneert als professionele softwareleverancier is dit onacceptabel. Offboarding hoort net zo serieus en correct te worden behandeld als onboarding — zeker in een zakelijke context.

Deze ervaring schaadt het vertrouwen en maakt dat ik Bullhorn op basis van service en klantgerichtheid niet kan aanbevelen.

I visited this restaurant in zakynthos today with my friends amd tried the ribs - they were absolutely delicious,tender and full of flavor. The atmosphere was cozy and welcoming, perfect for a relaxed meal. The staff were fantastic as well : very friendly, attentive and made me feel right at home! I would definitely recommend to anyone visiting the island!!!!!

I honestly can't believe how anyone would give this company a 5 star, I am seriously questioning the integrity. I’ve been a Bullhorn customer for years, but its core import/export functionality consistently fails and support replies take an average of seven days—with no same‑day assistance. My explicit request not to renew was ignored and my contract was renewed without consent, yet they still can’t provide a full data export so that I can move on. This platform is unreliable, and the reactive, fragmented support model has seriously hindered my business. Think twice before choosing Bullhorn.

Bullhorn constantly evolving and bring us the latest technology for us to succeed in our business.

Bullhorn is an amazing platform, providing a collaborative space to streamline the recruitment process. Our recruitment workflow has been much more smooth since switching to Bullhorn and their customer service is 5 star!

Bullhorn is Amazing.
Wilbur, Irene and the team have been brilliant.

The folks at the Bullhorn Hub were incredible

Guys at the hub were awesome

Excellent day full of great tips

How they organized the event

Bullhorn is the best solution in market as far as an ATS goes for the recruitment sector.

Everyone was amazing

Revolutionised the whole recruitment process!

Excellent system and ever evolving ecosystem

Love this event as this is my 3rd in a row. Day full of information, networking and innovation. Always great to see our suppliers as well.

10/10 great experience

Great presentation