Bullion House Opiniões 

304
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great experience from start to finish dealing with both Bullion House and specially Jonathan. From the first call he was knowledgeable and offered invaluable advice which continued to a smooth transac... Ver mais

Classificada 5 em 5 estrelas

Bullion House is my trusted coin dealer! I’ve been investing in gold for the past five years, but I’ve never received such outstanding service as the one provided by Jordan and Liam. I’ve had... Ver mais

Classificada 5 em 5 estrelas

All I’ve had is nothing but a positive experience with Bullion house and all of their staff. I have been here on multiple occasions over the past year and have been treated with the upmost respect eve... Ver mais

Classificada 5 em 5 estrelas

5-star service by Robert and Richard!!! I have never been into bullion before and was hesitant to begin with but when I spoke to Robert he made me feel at ease and went through all the possible detail... Ver mais

Informações sobre a empresa

  1. Empresa comercial de ouro e prata
  2. Revendedor de moedas
  3. Negociante de ouro

Escrito pela empresa

Bullion House specialise in investment bullion and numismatic collectible coins. Services include grading & certification of coins with PCGS, NGC & MGC. Bullion House will buy back and assist with the sale and consignment of unwanted gold bullion & numismatic coins. Visit Bullion House in person in their London Showroom


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

304 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Não respondeu a opiniões negativas

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4,8

Todas as opiniões

(304)

85 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Extremely professional

Extremely professional, friendly and efficient service. I took my gold sovereigns to their offices, received a confirmation of deposit and was paid the next day. A fair price too. Would thoroughly recommend.

18 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Britannia's from Bullion House

All new Coins are explained by the representative and when a coin is ordered it is dispatched very quickly/ or held if the date of delivery is not convenient. They keep you fully informed.

5 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic company to deal with

Fantastic company to deal with - I’ve used them a number of times to buy from and they are totally transparent, extremely trustworthy and offer a great service. Super quick delivery and keep you informed every step of the way. The products are top quality and well packaged. I wouldn’t hesitate to recommend them.

14 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

This is a FRAUD company

This is a FRAUD company! I wrote earlier, and it was flossed over, bank wrote me back confirming it. I had to hire solicitors to get my investment back. It has cost me 10K and other cost. So what now? I mean really? I paid for gold bullion, never got it, was contacted by different staff members, zero assurances on the value or authenticity of the gold... The Bank said it fraudulant. So what next?It has taken 2.5 years to get this far! These people continue to trade? I feel very robbed.

What reference? As trustpilot need this taken down? Are you trustpilot complicit in this? I have contacted the company and they have not answered me back! I have documents to prove it. This happened way back in 2020, why have bullion house not done anything about it? How did I recently finally get all of my investment back when they would not? They kept it all quiet.... I would be asking them questions not me! I find this totally ridiculous that this sort of thing should be going on, and you fully support it. It can be defamatory, but in this case it is all true. Awaiting financial ombudsman outcome next! But I doubt they will do much. What evidence do you need?

20 de abril de 2023
Opinião espontânea
logótipo da Bullion House

Resposta da Bullion House

Dear Robert,

Please can we ask you to reach out to a member of our team or email info@bullionhouse.co.uk were we can look to help you.

Kind regards,
Andrew

Classificada 5 em 5 estrelas

My go to guys!!🙌🙏

Not my first time working with bullion house. The reason I come back is because they go above and beyond what's asked of them to make you feel comfortable and take care of every detail. I have always worked with Robert and he makes the process very easy and takes care of everything. My last purchase I needed it delivered and he took the time to deliver it by hand to me. Can't praise him enough and he and bullion house are my go to guys in london. Don't hesitate to use their services.

4 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Made it so easy

First time I’ve thought of this kind of investment and a gentleman called Robert was recommended to myself. Must say Robert made everything so simple and easy took away all the trepidation involved. Great service and always easy to contact. Fantastic thank you and you will be hearing from me again.

12 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

RACIST & INCOMPETENT

This company is racist and transphobic. It started off with a consultation and I proceeded to purchase a coin, and then another so they would be sent out together. Was lied to and said they would send out, asked for some documents for AML which I had no objections to, apparently my documents had failed AML but I am CONVINCED this because they heard me (transgender) and the documents I provided was me as a female. They don’t respect to emails or calls when you are chasing down your order. “Compliance” are doing there necessary checks to combat fraud, why would my order be fraudulent, because I’m black? The tone in which some of the staff had spoken to me once I tell my name is rather concerning. They have now taken over £4000 of my money but won’t release my coins and won’t respond to my emails. I am almost very tempted to request a chargeback through my bank as dealing with company now is hopeless. STAY AWAY from this company and don’t fall for their easy going laid back approach because that’s how they reel you in but will leave you high and dry.

5 de abril de 2023
Opinião espontânea
logótipo da Bullion House

Resposta da Bullion House

We are sorry to hear about your negative experience with our company. We take all complaints and feedback seriously and strive to provide the highest level of service to all of our customers.

We would like to clarify that we do not discriminate against any customers based on race, gender, or any other personal characteristic. We have a strict policy against any form of discrimination and take all allegations of discrimination very seriously. We always strive to provide the best customer service to everyone, regardless of their background or identity.

Regarding the issue with your order, we would like to assure you that our compliance team performs necessary checks to combat fraud and ensure the safety of our customers and the integrity of our business. We apologise if there were any delays or communication issues during this process, and we will make every effort to address and resolve any outstanding concerns.

If you would like to discuss the issue further, we encourage you to reach out to our customer service team, who will be happy to assist you in any way possible. We are committed to resolving any issues and ensuring that all of our customers are satisfied with their experience at Bullion House.

Thank you for bringing this matter to our attention, and we look forward to the opportunity to restore your confidence in our business.

Best regards,
The Bullion House Team

Classificada 5 em 5 estrelas

First time trading with this company…

First time trading with this company and what a pleasure it was, coin delivered next day as promised no waiting months for the coin to come as with other company's, highly recommend them. will certainly do more trades with them.

12 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

The team at Bullion House is unfailingly efficient, prompt and courteous. As for my account manager, Robert, dealing with him is always a pleasure. Surly, this is the best place in London to purchase your gold and store it.

7 de março de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

This company lies consistently.

This company lies consistently.
I have a severely disabled son and I had been saving up for years to invest in bullion for him so that he had a secure future.
Bullion house took my sons money £18100 and sold me coin sets that have been valued by two other well respected companies at half of what I paid.
Shame on this company for misleading me and ruining my disabled sons future.

31 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

my experience was very poor with…

my experience was very poor with bullion house they lie a lot telling you 100% buy back well your never get that
i guarantee you . first time i sold took in a matter of mins to get a price next time i had to wait over 24 hours
id warn you not to hold any thing with them

30 de janeiro de 2023
Opinião espontânea
logótipo da Bullion House

Resposta da Bullion House

Hi Craig, Thank you for taking the time to leave your feedback.
Unfortunately we do not process payments during the weekend when we are closed, however I can see your request to sell was completed and settled first thing Monday morning and the higher price from the time of request was honoured.
If you would like to discuss this transaction or any other concerns further please do email me at info@bullionhouse.co.uk and I would be delighted to assist.
Regards,
Stuart

Classificada 5 em 5 estrelas

Second to none and the Customer service is amazing!

Have purchased through BH on multiple occasions now and they are second to none. The prices are consistently cheaper than any other online sellers of precious metals and the customer service has been incredible. You have support/advice to help with all investment goals and values! Couldn't recommend enough and will only be using BH for all future purchases.

6 de outubro de 2022
Opinião espontânea

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