Service is 100% orders placed are arranged straight away & they use carriers APC who give Excellent service too. All drivers are polite and carry boxes right to your door. Dog Food from Burns is... Ver mais
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I had a problem with a sack of dry dog kibble which I reported via the website contact form. Customer Service responded far more quickly than I expected and the matter was soon resolved. In Burns defe... Ver mais
Both my dogs love their Burns meals. The 125ml size has loads of tasty goodness - fish or turkey or,chicken,or lamb with rice and vegetables(you can see) in the meals - no freezer needed.Great human g... Ver mais
Thank you for having a low fat wet food ie Wild Fish as well as kibble so could feed her on half and half, as she has Pancreatitis. Delivery is quick also, usually a couple of days.
Informações sobre a empresa
- Loja de ração
- Fabricante de ração para animais
- Produção de produtos alimentares
- Loja de animais de estimação
- Loja de artigos para animais de estimação
Sobre Burns Pet Nutrition
Escrito pela empresa
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Burns was named Britain’s Favourite dog food in Which Consumer Poll 2022, and worked out as the cheapest to feed too!
The delicious, award-winning recipes are designed to meet pets’ needs instead of exceeding them. In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD SHOP CAT FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Escrito pela empresa
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Informações de contacto
4,7
Excelente
3 mil opiniões
Respondeu a 42% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent
Problem with order which was resolved efficiently and quickly. Excellent customer service.
5 de dezembro de 2025
Ordering was very easy and the delivery…
Ordering was very easy and the delivery was really quick.
12 de dezembro de 2025
Poor delivery service
Purchasing no problem and have even set up a regular service for every 8 weeks for 2 bags. Dispatch was quick too.
Not sure that will continue if your delivery company can’t deliver. Got a notification that it would be delivered yesterday 11th of December and still waiting 12th of December on a Friday night at 6pm and nothing. Delivery seems a bit poor when you get told it’s out for delivery and 2 day later not arrived. It supposedly arrived at delivery depot on the 9th and was out for delivery on the 11th but nothing. Good job my dogs aren’t desperate needing food or I’d be of looking for food elsewhere. Not long started them on burns food which came highly recommended. That’s why I chose your service. Please help with delivery. Parcel force 48 hour is a great service in our area. Just saying.
8 de dezembro de 2025
Great service
Great service, product, price & delivery!
My 11 year old rescue dog I’ve had for 10 months & started her on Burns food both dry & wet as recommended by her groomer. She has just been today for her Christmas cut & they remarked on her fantastic healthy condition!!! 🤗
9 de dezembro de 2025
Excellent service so easy and quick
Excellent service so easy and quick. Plus the pup loves it the food.
Online ordering is so simple, but never had a problem speaking to someone if needed
Highly recommend
8 de dezembro de 2025
Exceptional Customer Service
They were exceptional when I encountered an issue and resolved the problem immediately. Wonderful customer service.
11 de novembro de 2025
Ordered automaticity every 4 wks no…
Ordered automaticity every 4 wks no hassle and delivered straight to door
1 de dezembro de 2025
Amazing customer service
Amazing customer service. A replacement bag sent with no quibble after I sent photos of the dross mixed in my bag.
7 de dezembro de 2025
Delivery was very quick and items were…
Delivery was very quick and items were very well packed I have ordered burns from other suppliers and packages have been spilling out will definitely order now direct from burns
1 de dezembro de 2025
Great friendly delivery driver
24 de novembro de 2025
Keeps my pup fast and slim.
20 de novembro de 2025
The delivery and packaging all very…
The delivery and packaging all very good and a very good courier so thank you
26 de novembro de 2025
Great customer service...
Great customer service.... products are good value for money. Excellent company. Thank you
26 de novembro de 2025
Very very good service problem sorted…
Very very good service problem sorted In no time at all you can actually speak to someone on phone brilliant my last dog was my longest living dog I had and always fed burns
25 de novembro de 2025
Easy Web site and great delivery
Easy Web site and great delivery and my dog loves every bit of it.
25 de novembro de 2025
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