Burts Online Ltd Opiniões 

1455
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great product for the price. Minor faults are that when I looked online it seemed to be in stock with 2-3 day delivery. When I received no delivery emails I questioned it and was told I had to wai... Ver mais

Classificada 5 em 5 estrelas

Amazing value. I saved £££s from buying here and then just sourced a local fitter. I was quoted £1000 for this or similar with underlay and fitting and by sourcing it here and with a decent underl... Ver mais

Classificada 5 em 5 estrelas

Excellant service. Beautiful carpet. Fast delivery. Absolutely no hassle. So refreshing to speak to a human on the telephone who rang me (rather than the other way around! To arrange a convenient del... Ver mais

Classificada 5 em 5 estrelas

The team there are so lovely and changed my first order over for me. The carpets I ordered are good quality and much cheaper than going to the highstreet. Very happy customer. Thank you

Informações sobre a empresa

  1. Loja de carpetes
  2. também em
  3. Grossista de tapetes
  4. Loja de bricolage, casa e jardim
  5. Loja de pisos
  6. Loja especializada em pisos de linóleo

Escrito pela empresa

Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.

Burts Online Ltd

Escrito pela empresa

Customer service is our focus!
Our focus is making sure that our customers feel looked after by providing a great customer experience and excellent service.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 57% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(1455)

158 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great Service and Value

Firstly, the carpet I wanted was an incredible price compared to local carpet shops.
Secondly, they had a 10% promotion so I saved even more!
Thirdly, I ordered on a Thursday, was notified the following Tuesday that the carpet had arrived in stock and given a tracking number for delivery on Wednesday. So from order to delivery in a week!

Will definitely use again.

6 de agosto de 2026
Classificada 5 em 5 estrelas

Great company

The website is user-friendly and I was able to find exactly what I wanted very quickly. Ordering was straightforward and confirmation was instant. I placed the order at the weekend and received it on Tuesday. My fitters came the following Tuesday and my new flooring looks great. Thank you Burts Online - two very happy customers.

27 de julho de 2026
Classificada 5 em 5 estrelas

Excellent quality carpet…

Prompt dispatch of well packaged carpet remnant. Friendly, helpful courier who delivered inside the front door . Excellent quality carpet, easy to lay and looks great in the refurbished room. 3rd Burts purchase and will certainly buy again.

24 de julho de 2026
Classificada 5 em 5 estrelas

Great Service at Best Prices

Excellent, swift service, from ordering samples to my chosen carpet, underlay and accessories arriving. Communication from the team at Burts was great throughout the process and I would certainly use Burts again.

27 de julho de 2026
Classificada 3 em 5 estrelas

Haven't got the carpet yet

Haven't got the carpet yet ordered on the 22nd of July now won't be here till the 10th of August at the earliest. Was told it would be here Monday so I removed the old carpets and underlay and the wife took a the day off work for the delivery fo nothing . Totally appalled by the whole experience. The carpet has finally arrived and has been fitted it looks great and seems to be of good quality so am increasing the stars accordingly.

23 de julho de 2026
Classificada 4 em 5 estrelas

Good Value

Done really well on the whole but did not answer my last e mail otherwise it would have bee a 5

1 de julho de 2026
Classificada 2 em 5 estrelas

Carpet delivered 1 day late

Carpet delivered 1 day late. No communication to let me know why late delivery and again no communication of driver. Carpet just turned up. Driver said he had wrong number. I had told berts the correct number to use. The telephone number was passed to berts the day before delivery was started. I was told carpet was being delivered on the 7th. It arrived on 8th.

2 de julho de 2026
logótipo da Burts Online Ltd

Resposta da Burts Online Ltd

Thanks Colin, our delivery service tends to be 1-3 working days as advertised. You received your order on 2nd working day, unfortunately Burts was let down on the communication side by the 3rd party courier we hired to deliver your order. We passed on your new number as the number provided originally wasn't correct, unfortunately our couriers found it difficult to change a number once delivery is already in process.

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