I never receive bills from them I have to go on line & retrieve the bill myself. However I have been trying to do this for about for about 3 weeks (on & off) without success. I have just managed to... Ver mais
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Leia as opiniões dos outros
Started off with great service but recently it’s been terrible. Paid for roaming abroad and charged twice as well as the foreign networks not connecting. Tier 2 support finally resolved but the way I... Ver mais
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Thomas was a wonderful representative of EE. He not only converted a physical sim to an eSIM, but also sent spare SIM cards for future activations for our business. He thoroughly reviewed our calling... Ver mais
A empresa respondeu
We had problems connecting whilst on holiday due to having not long upgrading phones, a lovely Scottish lady Nadine was fantastic she had us sorted in no time at all felt like an old friend by the tim... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Stay connected with the UK’s most reliable network, offering the fastest speeds and unbeatable 5G coverage. Whatever your business size — from 1 employee to 10,000 plus — we will tailor a complete mobile solution that keeps you connected and boosts productivity to meet your business goals, and all on the UK's best network.
Informações de contacto
Reino Unido
- business.ee.co.uk
3,4
Aceitável
287 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Unable to link new ee business SIM to account
Purchased a new ee business SIM at the beginning of May. Quickly encountered problems linking the new SIM to my account, therfore unable to check usage data etc. Contacted ee and was directed to an overseas help desk. They told me ee was aware of the problem and it would be resolved 7 days. Not resolved so called again 3 weeks later and told that SIM linking issue would again be resolved in 7 days.
Visited ee shop and got manager to call on my behalf. He was told that there was a known and long-standing issue preventing ALL new ee business customers from linking SIMs to ee accounts. It is now mid July and still not resolved.
3 de maio de 2025
Opinião espontânea
Resposta da EE Business
Hi Bernard,
We’re sorry to hear about your experience. We’d be happy to investigate this further. If you could reply to our request for further information, once received, we’ll do our best to support you.
Best wishes
EE Business
Fixed a problem in 5 mins with sim
22 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi there,
Thanks for taking the time to share this feedback. We're happy to hear your problem was fixed quickly.
Best wishes
EE Business
Christopher Essler deserves an extra…
Christopher Essler deserves an extra special recommendation as he was the only one who gave his time and patience to look in to our complex billing issue and find a resolution. Thank you so much Chris for saving us from further stress and incorrect billing
17 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Maria,
Thanks for taking the time to share this feedback. We appreciate your kind words about Chris and we'll share this with Chris and the team!
Best wishes
EE Business
Swift and excellent customer service
Swift and excellent customer service
21 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Laura,
Thanks for taking the time to share this feedback. We appreciate it and we're glad you received excellent customer service.
Best wishes
EE Business
Very responsive team
Very responsive team, quickly resolves any queries I've sent them so far
18 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Martin,
Thank you for sharing your feedback with us. It’s wonderful to hear that you received excellent customer service when you connected with our team. We appreciate you taking the time to let us know.
Best wishes
EE Business
Terrible customer service
I tried emailing the small business team with an email address I've used before, the email bounced back with no forwarding information. So I called customer service instead, I was told I needed to talk to my dedicated account manager, a person whose name I've never heard before (our account manager has changed frequently over the last 2 years). The account manager never called back. Finally, a week later, I received an email offering to help with my query. My issue is now solved, but it was a problem that should have taken 10mins not a week!
18 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Hannah,
We’re sorry to hear about your experience. We’d be happy to investigate this further. If you could reply to our request for further information, once received, we’ll do our best to support you.
Best wishes
EE Business
Excellent service from John in the Business Team at EE
John from EE business team was very helpful and knowledgeable, and called straight back when we were disconnected. He quickly sorted out the adjustment to the account we required.
Great customer service!
18 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Paul,
We appreciate you taking the time to share this excellent feedback with us. We're thrilled John help you, we'll share your kind words with John and the team.
Best wishes
EE Business
Friendly efficient and honest assistance
Friendly efficient and honest assistance
18 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Alon,
Thanks for your feedback. We appreciate you taking the time to share this with us.
Best wishes
EE Business
Carol was friendly, efficient, and most helpful
Carol was friendly and most helpful
17 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Andrew,
We appreciate you taking the time to share this excellent feedback. We'll share you kind words with Carol and the team!
Best wishes
EE Business
Karen @ EE helped me out quickly and clearly
Karen was friendly, very helpful and dealt with my request quickly and clearly. Excellent service!
17 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi TJ,
Thanks for this excellent feedback. We're thrilled to hear Karen provided standout customer service.
Best wishes
EE Business
Just moved over and had to go through…
Just moved over and had to go through an initial set up with customer services. Call answered within 10 secs and a very helpful Carol McArthur got me all sorted out.
Good stuff EE.
17 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Darren,
Thanks for sharing this feedback with us. It's wonderful to know Carol sorted things for you. We'll make sure we share this with Carol and the team!
Best wishes
EE Business
Prompt and efficient
17 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Andrew,
We appreciate you taking the time to share your experience. We're thrilled you're happy with our service.
Best wishes
EE Business
Insurance, roaming and admin help
Had several issues to work through in order to insure phones were set up correctly, Carol was an absolute star, very diligent and extremely patient.
16 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Brad,
We appreciate your feedback. We're thrilled you had an excellent experience and that Carol was able to help with the set up.
Best wishes
EE Business
I have had a frustrating time over the…
I have had a frustrating time over the last 6 weeks in relation to our 4G broadband connection, EE have had an ongoing issue with the ability to supply a consistent connection this affected our business dramatically as we are very dependant on having a connection. after a lot of frustrating calls with EE technical department unable to provide. working solution I decided to move to another supplier, meanwhile attempted to cancel my contract with EE, today I finally had a great experience with Carol McArthur from the customer service team, who took the time to read through my file and understand our situation, Carol cancelled our contract with not out standing costs to ourselves, Thanks Carol for a great responsive outcome from you today.
16 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Simon,
Thanks for sharing this feedback. We're sorry to hear about your initial experience. We're glad the issues are now fixed and that Carol resolved things for you. We'll share your kind words with Carol and the team.
Best wishes
EE Business
Query addressed quickly and…
Query addressed quickly and efficiently, friendly helpful service
16 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Kelly,
Thanks for sharing your experience. We're happy to hear that your query was addressed and you received the support you needed.
Best wishes
EE Business
efficiency in resolving my case
In June 2025, I renewed my SIM-only contract and made it clear that I wished to retain my existing add-ons, specifically those allowing calls to EU landlines and mobile numbers.
However, on my first bill following the renewal, I was incorrectly charged for a call made to an EU landlines.
I contacted EE Customer Services and spoke with a representative named Julia.
She listened carefully, investigated the matter promptly, and called me back within an hour to confirm that the charge would be refunded.
Julia handled my case with great professionalism and efficiency, and I truly appreciate the clarity and speed with which she resolved the issue.
16 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Olivier,
Thanks for sharing this experience. We're sorry to hear about your initial billing problem and we're glad Julia was able to fix things for you. We'll share your kind words with Julia and the team!
Best wishes
EE Business
Carol was very helpful she sorted my…
Carol was very helpful she sorted my issue last week and called back today check if everything was ok.
Thank you again
15 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi there,
Thanks for your kind words. We appreciate you taking the time to share this excellent feedback. We'll share this with Carol and the team!
Best wishes
EE Business
Fantastic service from Julie today as…
Fantastic service from Julie today as going away on holiday. Didn’t realise I had a free option for using my phone in Italy. Well done on noticing I didn’t have this selected and helped save me some money. Best service yet.
14 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Craig,
Thanks for sharing this excellent feedback! We're delighted Julie provided fantastic service today. We'll share this with Julie and the team.
Best wishes
EE Business
Great service from Thomas
Great service from Thomas. Did exactly what I needed super quick and with zero fuss.
15 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi there,
Thanks for sharing this feedback and for your kind words about Thomas. We'll share this with Thomas and the team.
Best wishes
EE Business
It was a great experience very helpful
It was a great experience very helpful. Carol is definitely one of the best operatives I’ve spoken to
15 de julho de 2025
Opinião espontânea
Resposta da EE Business
Hi Craig,
Thanks for sharing this feedback with us. We're thrilled to hear Carol delivered standout customer service. We'll share your kind words with Carol and the team.
Best wishes
EE Business
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