I never receive bills from them I have to go on line & retrieve the bill myself. However I have been trying to do this for about for about 3 weeks (on & off) without success. I have just managed to... Ver mais
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Leia as opiniões dos outros
Started off with great service but recently it’s been terrible. Paid for roaming abroad and charged twice as well as the foreign networks not connecting. Tier 2 support finally resolved but the way I... Ver mais
A empresa respondeu
Thomas was a wonderful representative of EE. He not only converted a physical sim to an eSIM, but also sent spare SIM cards for future activations for our business. He thoroughly reviewed our calling... Ver mais
A empresa respondeu
We had problems connecting whilst on holiday due to having not long upgrading phones, a lovely Scottish lady Nadine was fantastic she had us sorted in no time at all felt like an old friend by the tim... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Stay connected with the UK’s most reliable network, offering the fastest speeds and unbeatable 5G coverage. Whatever your business size — from 1 employee to 10,000 plus — we will tailor a complete mobile solution that keeps you connected and boosts productivity to meet your business goals, and all on the UK's best network.
Informações de contacto
Reino Unido
- business.ee.co.uk
3,4
Aceitável
287 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service by a very nice guy 👍🏼
12 de agosto de 2025
Opinião espontânea
Resposta da EE Business
HI Ben,
Thanks for your kind words and for taking the time to leave this excellent feedback!
Best wishes,
EE Business
Never an issue dealing with the team
Never an issue dealing with the team, always prompt in their response and knowledgeable.
11 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Suzanne,
Thanks for sharing this excellent feedback. We always aim to provide excellent customer service, and we’re glad we met your expectations.
Best wishes,
EE Business
Resposta da EE Business
Hello,
We're thrilled to hear you received good service. Thank you for taking the time to share this excellent feedback.
Best wishes,
EE Business
Carol was very friendly and helpful
Carol was very friendly and helpful, she answered my questions and resolved my issues quickly and efficiently
7 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Mark,
Thanks for sharing this excellent feedback. We're thrilled to know your issues are resolved. We always aim to provide excellent customer service, and we’re glad we met your expectations.
Best wishes,
EE Business
Fast response to my request
Fast response to my request.
Asked a change of roaming package which was sorted within the hour.
7 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Andy,
We're thrilled to hear your roaming package was changed quickly. Thanks for taking the time to share this excellent feedback!
Best wishes,
EE Business
Don’t waste your time with EE Business
Been nearly 1 month without being able to use my work phone and no one at EE seems to care at all.
Purchased a new phone a month ago and tried to log into my account to download an eSIM - wouldn’t work. Kept getting an error that it wasn’t possible to link my online account and phone number. Call to support and was told EE are aware of the issue, it’ll be fixed within a week - still isn’t!
Requested an eSIM through the post, again impossible to activate due to not being able to link my number to online account.
Was told my only other option was for them to send me a SIM card out that’s already activated, asked for this to be done and almost 2 weeks later it’s still not arrived. Chasing daily and I’m frankly bored of it now.
Can’t use my phone at all, paying for a contract I cannot use, when asking for details on how to make an official complaint no one is actually willing to provide the information, absolute joke.
Oh but it’s alright though, because EE will generously waive the £1.50 charge to have a new sim sent out, even though the issue is on their end with not being able to link the products. No waiving of charges for a contract I can’t use.
Don’t waste your time.
Can’t wait for the generic copy and pasted response from EE that doesn’t actually acknowledge or resolve the issue.
4 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Alex,
We’re sorry to hear you're unhappy. We’d like to investigate this further and support you. Please reply to our request for further information, once received, we’ll be in touch.
Best wishes,
EE Business
great support
Some initial difficulties to start with around activating sims and esims but great customer service from the team (Chris S.) has really made the difference
6 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi James,
We're glad to hear the issues you faced are now fixed. Thanks for taking the time to share this feedback, we'll share your kind words with Chris and the team.
Best wishes,
EE Business
Excellent Service and Communication Every Time
We've consistently had a great experience with EE Business. Their response times are always impressive, and they communicate clearly and professionally throughout every interaction. The level of service they provide is excellent—reliable, friendly, and efficient. It's refreshing to deal with a team that genuinely values their customers. Highly recommended!
6 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi there,
Thank you for your kind words and recommendation! We're absolutely delighted to hear that you've consistently had a great experience with us. It's fantastic to know our response times, communication, and service quality have made a positive impact.
Best wishes,
EE Business
On this occasion my query was dealt…
On this occasion my query was dealt with very promptly and hopefully credit note will follow in due course.
6 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Thomas,
We're thrilled to hear your query was dealt with quickly. Thank you for taking the time to share this excellent feedback.
Best wishes,
EE Business
Really quick turn around and helpful.
6 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Olivia,
Thanks for sharing this excellent feedback, we really appreciate you taking the time to share this with us.
Best wishes,
EE Business
Quick Resolution
After getting pushed from pillar to post, Carol from the Glasgow call centre very quickly sorted my billing issue. She was polite, understanding and helpful. Exactly how customer services should be
6 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Andy,
We're sorry to hear about your initial experience, but we're pleased to know that the billing issue has since been resolved and that Carol provided outstanding customer service.
We'll make sure we pass on your kind words to Carol and the team.
Best wishes,
EE Business
Excellent response to our complaints
Carol understood completely our situation and dealt with it promptly.
Many thanks.
5 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Kate,
Thanks for this excellent feedback. We're glad to hear things are now fixed.
Best wishes,
EE Business
Pleasant experience
Carol answered my query succinctly and efficiently, while being warm and friendly throughout our interaction this morning. A very pleasant phone call!
5 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi there,
Thanks for taking the time to share this feedback. It's fantastic to hear that Carol delivered outstanding customer service. We appreciate your kind words.
Best wishes,
EE Business
Carol was very responsive and calm
Carol was very responsive and calm, and solved my problem quickly and efficiently. I found her very warm
4 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Alexandra,
Thanks for this excellent feedback. We're thrilled to hear your problem got resolved and you receive the required support.
Best wishes,
EE Business
Amazing Customer support from Nadine
Had a massive issue with billing due to unforseen roaming charges, which nearly wiped my bank account out, but and Nadine from Customer services helped sort out all my issues, can't praise her enough for her excellent customer service skills..
4 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Mr. J Needham,
Thanks for this excellent feedback. We're thrilled to hear you got the support you required.
Best wishes,
EE Business
Went above and beyond to help me out…
Went above and beyond to help me out when I was stuck without data on holiday. Thanks EE.
4 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Fraser,
We're glad to hear your data issue was sorted by our team. Thanks for taking the time to share this excellent feedback.
Best wishes,
EE Business
Great support
Had some challenges with EE online services, the My EE app and getting a replacement eSIM sorted. After getting in touch with them to let them know, Carol from EE called and sorted everything out for me. Really great support on the phone. The business support team on WhatsApp are also really efficient and attentive.
1 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Dan,
We appreciate you taking the time to share this excellent feedback, we're thrilled to hear our support team provided excellent customer service.
Best wishes,
EE Business
Resposta da EE Business
Hi Tom,
Thanks for this excellent feedback! We're thrilled to hear you got the support you required.
Best wishes,
EE Business
Having had the runaround from BT and…
Having had the runaround from BT and then EE I was called by Carol. What a totally different experience. This lady listened to my problem, has, I am sure solved it and has sent an email to confirm. I have more faith in her than anyone else at BT or EE. This lady was not an annonymous person who didn't care, she even let me have her whole name and title, def not an annonymous, don't care, not interested telephone operator at all. Carol McArthur
Business Customer Services Representative, she needs promoting or at least a seat on the board for her common sense and ability to deal with customers.
1 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Stephen,
Thank you for taking the time to share this feedback. We're sorry your initial experience was challenging but we're glad to hear the issues are now fixed and that Carol delivered outstanding customer service. We'll share your kind words with Carol and the team.
Best wishes,
EE Business
Excellent customer service and helpful…
Excellent customer service and helpful ,friendly advice from Carol .Nice to talk to someone helpful
1 de agosto de 2025
Opinião espontânea
Resposta da EE Business
Hi Elsley,
Thanks for your kind words, we appreciate your feedback!
Best wishes,
EE Business
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