Very helpful customer service agents . Chats with both Alexandra B and Daria M who helped solved my issue. Good games and reasonable pay out times for withdrawals 😊
A empresa respondeu
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Leia as opiniões dos outros
What an awful site. I’ve never had this much trouble trying to withdraw my winnings. Sent countless documents still not good enough now they want me to send a picture of myself holding my passport bec... Ver mais
A empresa respondeu
I have signed up to other sites and deleted my account due to shocking customer service but butlers staff are a pleasure to speak to. I had an issue today and Denisa M sorted it straight out. Thankyou... Ver mais
A empresa respondeu
Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat adviso... Ver mais
A empresa respondeu
Informações sobre a empresa
Butlers Bingo
Escrito pela empresa
- Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contacto
Reino Unido
- support@butlersbingo.com
- butlersbingo.com
4,2
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Hi my interaction with butlers bingo
Hi my interaction with butlers bingo. Was great I had a query and Amanda from customer service dealt with it. She was very understanding and completely made me feel welcome and addressed my issue promptly. Thanks Amanda and butlers bingo for my nice experience keep it up. *****
13 de janeiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Gully,
Thank you so much for your kind review! We’re so glad Amanda was able to assist you and make you feel welcomed. It’s wonderful to hear you had a positive experience with Butlers Bingo. Your feedback means a lot to us, and we’ll continue to work hard to provide great service.
Thanks again, and we look forward to having you with us for more enjoyable experiences!
Best regards,
The Butlers Bingo Team
Nice site if it stopped crashing
Nice site if it stopped crashing. Each time I got into any game and luck was on my side the site kept putting up messages telling me that I needed to log out of the game. Very peculiar and quite suspect tbh!
8 de janeiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi dee,
Thank you for your feedback, and we're sorry to hear about your experience. It sounds like a frustrating situation, and we'd love to investigate this further for you. We have requested account details through TrustPilot, so we can help resolve the issue and ensure you have a smoother gaming experience.
Best regards,
Butlers Bingo
Amanda very wished me a happy new year…
Amanda very wished me a happy new year and answered my question in seconds thank you Amanda x
31 de dezembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Eileen,
Thank you for your lovely feedback! We're so glad Amanda could assist you quickly. Wishing you a wonderful New Year ahead! 😊
Regards,
The Butlers Bingo Team
Not as great as it used to be.
I used to think Butlers Bingo was a brilliant an fair site. Just recently it has been take, take, take and very little rewards on slots. I know it could be that I'm not choosing the right games to play, but even so, I would expect to have a nice win now and again, especially with the amount I deposit.
31 de dezembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Valerie,
Thank you for sharing your feedback with us. We’re sorry to hear you’re feeling this way recently. 😔 We know it’s disheartening when luck doesn’t seem to be on your side, especially when you’re playing games you enjoy.
Slots are all about chance, and while wins can be unpredictable, we truly hope your next session brings some of that excitement back for you. If there’s anything we can do to improve your experience, please don’t hesitate to reach out—we’re here to help! 💬
Wishing you the best of luck,
Butlers Bingo
Butler Bingo
Customer support are really kind.
They sorted out my enquiry and teresa was extremely helpful.
29 de dezembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Mrs Searle,
Thank you for your kind feedback! We're so glad to hear that Teresa and our support team were able to help with your enquiry. We truly appreciate your support and are always here if you need anything else!
Regards,
The Butlers Bingo Team
Thersa wash very quick al proffesionl…
Thersa wash very quick al proffesionl sorted problem out
29 de dezembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Ryan,
Thank you for your feedback! We're glad to hear Theresa was quick, professional, and able to sort out the issue for you. We truly appreciate your support!
Regards,
The Butlers Bingo Team
Worst RTP I have experienced
No.bonus on any game played from around £900 deposited.
Never have i had such a poor return on any website, I csnt see how i can sit at max bonus and it not come in for about £500 worth of spins. I get it's a gamble but something seems off. I note other similar reviews too.
I'd avoid this site personally.
27 de dezembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Sam,
Thank you for your feedback. We’re sorry to hear about your experience. We understand how frustrating it can be when luck isn’t on your side. Please know our games are licensed and use certified RNGs to ensure fairness. If you’d like, reach out to our support team to review your gameplay and address any concerns.
We appreciate you sharing your thoughts.
Best,
Butlers Bingo
TERESA was a great help and very…
TERESA was a great help and very friendly. Great site to use
24 de dezembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Adam,
Thank you for your kind words! We're so glad to hear that Teresa was able to assist you. We appreciate your feedback and are happy you had a great experience with our site!
Regards,
The Butlers Bingo Team
Very helpful and quick response
Very helpful and quick response
23 de dezembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Deb,
Thank you for your feedback! We're so glad to hear you had a positive experience. We appreciate your kind words and are always here to help!
Regards,
The Butlers Bingo Team
Butlers bingo raluca…
Raluca was very helpful and informative.my queries were sorted out in a few minutes
21 de dezembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Laura,
Thank you for your lovely feedback! We're thrilled to hear that Raluca was able to assist you so quickly and effectively. We appreciate your kind words!
Regards,
The Butlers Bingo Team
issues to log in to an old account
i had an issue with logging in to my old account and went on chat with Savannah. he was great and solved the issue effectively and very quick. the service was brilliant and Savannah is a top guy and needs credit.
10 de dezembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Steve,
Thank you for the lovely review! We're so glad Savannah could help you out quickly and effectively. We'll make sure to pass on your kind words—he’ll be thrilled! 😊 If you need anything else, don’t hesitate to reach out.
Best regards,
Butlers Bingo
I wish I could put 0 stars
I wish I could put 0 stars. This is a scam site and so are their sister sites. Never been on a site where it takes so long to get a bonus. They claim on big bass it’s 90% plus pay out but that is a load of rubbish as you can’t put £100s on one game and no bonus or if it does give a bonus its pays less than 2% back. This site needs to be investigated and I will be contacting the gambling commission because it is a load of rubbish. I even got my partner to see how much it took off her and again £100s of pounds with less than a 2% payout. All your sites need to be closed down for good you are robbing people. It’s not gambling when it’s not fair one bit. Even casinos are more fairer and they are the worse odds. Oh well lesson learned good luck to your robbing sites
7 de dezembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Scott,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We’d like to assure you that all our games and payouts are independently tested to ensure fairness and compliance with regulations. However, we understand your frustration, and we’d be happy to look into your account and gameplay further.
We have reached out through TrustPilot to request account details and look into this for you. Your feedback is important to us, and we’re here to help.
Best regards,
Butlers Bingo
James was very quick and efficient to…
James was very quick and efficient to answer my questions & get me back to playing & enjoying myself. Well done James x
1 de dezembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Wendy,
Thank you for your kind words! We're so happy to hear James was able to assist you quickly and get you back to enjoying yourself. We'll be sure to pass along your praise to him. Well done, James! 😊
Regards,
The Butlers Bingo Team
Always fun and excellent customer…
Always fun and excellent customer service
28 de novembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Debie,
Thank you for your wonderful feedback! We're so glad you're enjoying your experience with us. Our team is always here to provide excellent service, and we look forward to continuing to bring you fun and support! 😊
Regards,
The Butlers Bingo Team
Been playing the slots for a while now
Been playing the slots for a while now, only ever had max £35 bonus on £1 spins. Been playing a WWE game, deposited £200 over the past 2 days, and didn't hit 1 bonus. I wanted to close my account, but was sat on the chat for a while, with no one coming online. So took a 6 week break, and will try and close when my 6 weeks is over.
26 de novembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Michael,
Thank you for sharing your feedback. We're sorry to hear about your experience and any frustration it may have caused. While game outcomes are determined by chance, we understand how important it is to feel supported. We're also sorry about the delay you experienced in chat—this isn’t the level of service we aim to provide. If you need help with account closure or anything else, please don’t hesitate to reach out again. Take care, and we wish you all the best!
Kind regards,
Butlers Bingo
Yesterday I won Some money I was paid…
Yesterday I won Some money I was paid out straight away just to say thank you. I enjoy my🥰💐🙏😇 games.
17 de novembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Jean,
Thank you for your kind words! We're so happy to hear you enjoyed your games and that your payout was quick. Wishing you continued fun and luck! 😊
Regards,
The Butlers Bingo Team
Butlers bingo worst site out there
Butlers bingo. I had been with them but left again. Playing a game roses and joker I'm not kidding. Thousands of spins got to the maximum but no payout it just sat there for weeks I'm playing stupidity and nothing. When butlers give you "Free spins";) you may win a little. I have never in my life seen a worse came with no RTP absolutely disgusting. I'm still waiting on someone to contact me. Seems it's escalated thts will be either like waiting on roses and joker to pay out or he'll freeze over which will come first who knows. Ppl keep away from this site they take your money the offer are quite ridiculous 100 spins got me £1:54 like really then you are wagered on tht. This is a corrupt site. Should of listened to the reviews. Slot temple if you want a chance of a win Definitely not Butlers bingo
17 de novembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Kathy,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Please rest assured that we take your concerns seriously, and we’ve reached out to you privately to discuss this further and assist you.
Kind regards,
The Butlers Bingo Team
Did not know you lost bonus if your…
Did not know you lost bonus if your withdraw relucta helped out alot much appreciated absolutely brilliant
15 de novembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Kerry,
Thank you for your feedback! We're glad Raluca could assist you and make things clearer. We truly appreciate your kind words and are always here to help!
Regards,
The Butlers Bingo Team
JACKPOT
Thank you so much to the team at Butlers, especially Raluca who helped me today verify my ID x I was lucky enough to win a Jackpot on Friday such a great little bingo site, highly recommended
4 de novembro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Susan,
Wow!! Congratulations on your Jackpot win! 🎉 We're so glad Raluca could assist you with your ID verification. Thank you for your kind words and recommendation – we truly appreciate it! 😊
Best Regards,
Butlers Bingo Team,
Online chat hosts have been very helpful
31 de outubro de 2024
Opinião espontânea
Resposta da Butlers Bingo
Hi Michelle,
Thank you for your kind words! We're so glad to hear our online chat hosts have been helpful. If you need anything else, don't hesitate to reach out! 😊
Regards,
The Butlers Bingo Team
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