Very helpful customer service agents . Chats with both Alexandra B and Daria M who helped solved my issue. Good games and reasonable pay out times for withdrawals 😊
A empresa respondeu
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Leia as opiniões dos outros
What an awful site. I’ve never had this much trouble trying to withdraw my winnings. Sent countless documents still not good enough now they want me to send a picture of myself holding my passport bec... Ver mais
A empresa respondeu
I have signed up to other sites and deleted my account due to shocking customer service but butlers staff are a pleasure to speak to. I had an issue today and Denisa M sorted it straight out. Thankyou... Ver mais
A empresa respondeu
Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat adviso... Ver mais
A empresa respondeu
Informações sobre a empresa
Butlers Bingo
Escrito pela empresa
- Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contacto
Reino Unido
- support@butlersbingo.com
- butlersbingo.com
4,2
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Signed up to butlers bingo with no…
Signed up to butlers bingo with no problems. Customer service is fab and very quick to answer your query. Withdrawal does take a while but it does eventually arrive by 6.30pm same day or 6.30pm following day. I withdrew yesterday morning and recieved winnings yesterday afternoon. I have been very lucky to withdraw again and should recieve my winnings by this afternoon. Thank you butlers bingo 😊
6 de março de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Clhoe,
Thank you so much for your detailed review! We're thrilled to hear you had a smooth sign-up experience and that our customer service was able to assist quickly. We're also glad to know you received your winnings promptly! Best of luck with your future withdrawals, and thanks for choosing Butlers Bingo! 😊
The Butlers Bingo Team
Any problems and open up the chat page…
Any problems and open up the chat page and if you're lucky enough to get TERESA, who is Fantastically knowledgeable, they will help you instantly!
3 de março de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi M,
Thanks for the shoutout! We're so glad Teresa could help you out. She's truly a gem! Don’t hesitate to reach out if you need anything else – we're here to assist!
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hi Aaron,
Thank you for the kind words! We’re so glad to hear you had a great experience with us!
Regards,
The Butlers Bingo Team
Amanda was sooo helpful..ty so much x
23 de fevereiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Christina,
Amanda is a rockstar! Thanks for the love – we’ll be sure to pass it on to her! 💫
Regards,
The Butlers Bingo Team
Helpful service
17 de fevereiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Wayne,
Thanks for your feedback! We're glad we could assist you. We hope to make your next experience even better and earn that 5th star! ⭐😊
Best,
Butlres Bingo
Top customer service
Many thanks to Amanda who helped with the verification process awaiting withdrawn funds to hit my account
16 de fevereiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Emma,
Thanks so much for your kind words! Amanda’s always happy to help. We’re crossing our fingers that those funds land in your account soon! 😊
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hi Gerry,,
Thank you for your review! We're glad we could sort out your issue quickly. 😊 If there's anything we can do to make your experience even better, let us know—we’d love to earn that 5th star next time! ⭐⭐⭐⭐⭐
Best,
Butlers Bingo
Very good and helpful
7 de fevereiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Jackie,
Thank you for your kind review! We're so happy to hear you found our service helpful. We truly appreciate your feedback!
Regards,
The Butlers Bingo Team
Scam site
I have give this site so much information for them to pay me my winnings. They come up with an excuse every time as to why they can't pay me. Even though they have made payments into this account in the past. I would really recommend you stay well clear.
6 de fevereiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Stephen,
We’re sorry to hear about your experience, and we’d really like to take a closer look and help resolve this for you. If you could provide your account details through TrustPilot, our team will be happy to investigate this further. Looking forward to assisting you!
Best,
Butlers Bingo
Good casino made some nice winnings
Good casino made some nice winnings, only problem is variety of slots games, withdraw was quick and easy definitely recommend but don’t play to much time I don’t know what happened wen you play more than a few hours!
5 de fevereiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Cesar,
Thank you for your review! We're glad to hear you had a good experience with our casino and were able to make some nice winnings. We appreciate your feedback on the variety of slot games - we're always working to expand our selection to provide our players with more options. It's great to hear that the withdrawal process was quick and easy for you. We understand the importance of responsible gaming, and we encourage all our players to take breaks and not spend too much time playing. Thanks again for your recommendation, and we look forward to welcoming you back!
Best,
Butlers Bingo
Great site and very helpful Teresa…
Great site and very helpful Teresa dealt with my issue straight away
4 de fevereiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Carla,
Thank you for the wonderful feedback! We're so happy to hear that Teresa was able to resolve your issue quickly. We appreciate you choosing our site and look forward to assist you again!
Regards,
The Butlers Bingo Team
All great until you withdraw winnings
All was fine until I have withdrawn winnings. I sent all my ID verification documents which then delayed another 24hours and then they asked for fund documentation. I have sent this and have not heard anything at all. I managed to speak to somebody on live chat yesterday who said they are still looking at my documents but today I am unable to use live chat at all!!! I thought it was 24/7 live chat!!
They have £3300 of my fair and square winnings and they are really dragging this out it’s been 4 days. They actually did release £200 that was withdrawn after the documents were requested so I don’t understand why they are doing what they are doing. I get the whole money laundering blah blah blah but they are questioning money sent from my mum. I work for my money and I will spend it on what I like.
Watch this space because I feel like they may come and check my knicker drawer and under my mattress. It is so intrusive. I just hope they will be treating my personal information with care.
1 de fevereiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi there,
We truly appreciate your patience throughout the verification process. We’re happy to confirm that your account has now been fully verified, and your winnings have been paid. We understand that these checks can feel intrusive, but they are necessary to keep our platform safe and compliant. Please rest assured that we treat all personal information with the highest level of security and care.
If you ever need any further assistance, our team is always here to help! 😊
Best,
Butlers Bingo
Great communication.
What could have been a difficult situation has been made so much easier by Jessica.
Communication has been excellent, kept informed of everything that was happening. I have spent a lot of money recently, not a concern to me, but as a reputable company they raised their concerns with me. They are obviously not only interested in taking your money.
29 de janeiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Joy,
Thank you for sharing your experience! We're so glad Jessica could make things easier for you and that you felt well-informed throughout. We truly value responsible play and are committed to providing a trustworthy experience. We appreciate your kind feedback!
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hi Radka,
Thank you very much! We're glad you like it. If you have anything else in mind, feel free to reach out!
Regards,
The Butlers Bingo Team
Same 'people' winning game after game
Same 'people' winning game after game. Bought max tickets 50 times, got one line out of 150 chances. Seen 2, or 3 names winning 5, or more times! Total scam!
21 de janeiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Nigel,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to look into this for you. Our games are run fairly, and we’d be happy to review your concerns. We’ll be reaching out to you shortly to assist further.
Best regards,
Butlers Bingo
Performance ability to understand…
Performance ability to understand questions and answers to customers queries communicating with customers is the best policy I have experienced all off this on this site thank you Rachel
19 de janeiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Janette,
Thank you so much for your wonderful feedback! We're delighted to hear that you've had such a positive experience with our customer service. Rachel will be thrilled to know she made such an impact! We truly appreciate your kind words and are always here to help.
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hi Gladys,
Thank you for your feedback! We're glad to hear you're finding the site exciting and safe. We’re always here to ensure you have a great experience! 😊
Regards,
The Butlers Bingo Team
Tried this site again because they kept…
Tried this site again because they kept e-mailing me with offers of free spins on a deposit. In hindsight these spins of around 25 are worth a mere 10p. And they have huge wagering requirements. I was obviously silly to bother. But I could afford to lose £20.
Unfortunately all the slots seem to be build up games where you have to keep on building up multipliers/free spins/ etc. This only encourages having to deposit more and more until the bonus eventually activates. So in the end deposited £300. Mainly my fault as I could have withdrawn at a minor loss. But opened up a new game (after the frog one) and it lost £100 on 50p spins in about 20 minutes. Very poor RTP. What seemed like it could be fun turned into torture as it could take over 2 hours of spinning to even activate the features.
15 de janeiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello there,
Thank you so much for sharing your thoughts with us! We're truly sorry to hear that your experience wasn't as enjoyable as we hoped. Our games are crafted to provide a variety of fun experiences, but we totally get that luck and personal tastes can make a big difference. We really appreciate your insights on free spins and wagering, and we’ll definitely make sure to share them with the team. We've also reached out via TrustPilot to gather your account details, and dive deeper into your account activity!
Best,
Butlers Bingo
Just spoke to amanda to sort my account…
Just spoke to amanda to sort my account and it was done promptly. Thanks amanda.
14 de janeiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi there,
Thank you for your review! We're happy to hear Amanda was able to assist you quickly. We appreciate your feedback!
Best regards,
The Butlers Bingo Team
Great bingo/slots site lots of fun easy…
Great bingo/slots site lots of fun easy to use and big wins. Also lovely friendly knowledgeable customer service team. I spoke with Amanda she was patient,helpful and informative. I've been a customer just over a week and so far so good. I would definitely recommend 👌 👍 🤩
13 de janeiro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Tina,
Thank you for your fantastic review! We're so happy to hear you're enjoying your experience with us, and we truly appreciate your kind words about Amanda and our customer service team. We're thrilled to have you as a customer and look forward to providing you with more fun and great wins in the future!
Thanks again for recommending us!
Best regards,
The Butlers Bingo Team
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