Very helpful customer service agents . Chats with both Alexandra B and Daria M who helped solved my issue. Good games and reasonable pay out times for withdrawals 😊
A empresa respondeu
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Leia as opiniões dos outros
What an awful site. I’ve never had this much trouble trying to withdraw my winnings. Sent countless documents still not good enough now they want me to send a picture of myself holding my passport bec... Ver mais
A empresa respondeu
What I noticed was that customer service was kind all good while I was playing Gonzo’s Quest, though not perfect.
I have signed up to other sites and deleted my account due to shocking customer service but butlers staff are a pleasure to speak to. I had an issue today and Denisa M sorted it straight out. Thankyou... Ver mais
A empresa respondeu
Informações sobre a empresa
Butlers Bingo
Escrito pela empresa
- Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contacto
Reino Unido
- support@butlersbingo.com
- butlersbingo.com
4,2
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Gel was a great help and sorted our my…
Gel was a great help and sorted our my issue straight away
4 de outubro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Kerry,
Thank you for your feedback. We're delighted to hear Gael was able to assist you quickly and effectively, we'll be sure to pass on your kind words!
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hi Kellie,
Thank you for your lovely feedback, we’ll be sure to pass your thanks on to Teresa!
Regards,
Lost nearly £100.00 on Flintstones…
Lost nearly £100.00 on Flintstones bedrock riches.
Went to a competitive site staring with a V and won it back within 10 spins.
This blatantly tells me that Butlers are on the fiddle and their RTP has worsened.
They used to be half decent but I won't be returning to them any time soon
19 de setembro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello Richard,
Thank you for taking the time to provide Feedback.
We are very sorry that you have not had a better experience. Kindly be advised that our generous RTP Rates are clearly displayed and accessible on the Website www.butlersbingo.com
Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
There are complex random number generator (RNG) algorithms in place, which are not controlled or manipulated by the casino. Thank you.
Kind regards
The Butlers Bingo Team
I've haven't experience nothing problematic!!!
Have been playing Butlers Bingo for quite some time now and haven't experienced nothing problematic! No issues with withdrawing etc plus there's things to keep you safe if your over spending etc. Its a decent fun site with nice customer service.
11 de setembro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello there,
Thank you so much for taking the time to leave a review. We are truly delighted that you are happy with your gaming experience with us. We really do appreciate your loyalty, will also send on your kind words to our Customer Service Team. Thank you!
Kind regards
Team Butlers
Gael was very helpful and friendly…
Gael was very helpful and friendly quick responses and he helped with every enquiry thank you 😊
2 de setembro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Gareth,
Thank you for your kind feedback. We're delighted to hear that Gael was able to assist you so efficiently and courteously. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience.
Regards,
The Butlers Bingo Team
Really fast to resolve issue
Really fast to resolve issue
Thank you TERESA 😊
26 de agosto de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Geoffrey,
We’re thrilled to hear your issue was resolved swiftly. Teresa is indeed a star! 🌟 Thank you for your kind words and for taking the time to share them.
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hello Karolina,
Many thanks for your very kind review, so pleased that you have found our Team helpful.
Remember should you ever have any queries the Customer Support Team are available 24/7 for assistance.
Regards
The Butlers Bingo Team
I asked a question and straight away I…
I asked a question and straight away I was dealt with I was v pleased and dealt with with a lot of respect so ty to live chat x
13 de agosto de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Joan,
Thank you for your kind feedback. We're delighted to hear you were assisted promptly and respectfully. Our live chat team will be so pleased to know they made a positive impact!
Regards,
The Butlers Bingo Team
Fast and lovely
12 de agosto de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Claire,
Thank you for your kind words. We're so pleased to hear you found our service both fast and lovely, it's exactly what we aim for!
Regards,
The Butlers Bingo Team
Great customer service
Theresa was great at sorting my issue out quickly and efficiently.
10 de agosto de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi MISSZOEAVEYARD,
Many thanks for taking the time to leave a review. We are delighted that you were impressed by Theresa's Customer Support skills. She is a true professional and we will pass on your feedback to her.
Kind regards
The Butlers Bingo Team
Savannah
Savannah was very polite and very helpful to assist me with my enquiry today
9 de agosto de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hey Peter,
Thank you very much for providing your positive Feedback. We are very pleased that Savannah was polite and helpful when assisting you. She is a valued team member!
Kind regards
The Butlers Bingo Team
James at Butlers Bingo
James at Butlers Bingo , was really helpful and made things easier with my account wich I'm greatfull of , customer service is a big importance and the nicer and more genuinely helpful and understanding they are the better , I had all the help I could get and I'm happy too had been assisted .
7 de agosto de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello Ashley.
Thank you so much for taking the time to leave us a review.
We are delighted that James was helpful in assisting with your query. Should you ever have any questions or queries kindly note that our Professional Customer Support Team are available 24/7 to help!
Kind regards
The Butlers Bingo Team
Amanda was Great….
Amanda was Great….. she sorted my query out within minutes
Thank you Amanda
4 de agosto de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hey Billy,
Many thanks for your lovely review. We agree that Amanda is great! We will be sure to pass on your positive feedback.
Anytime you require assistance please feel free to give us a shout 😉️
Kind regards
The Butlers Bingo Team
Not true to what the state
Not true to what the state
The state withdrawals are processed within 24-48 hours
Withdrew my money fine 24 hours passed was told within that mu withdrawal would be put through and all of a sudden the requested my documents fine I send them across instantly short while after they were approved , contact numerous times being told my withdrawal would be processed today however no update has been given
I’ve only ever deposited £200 on this site there should of been no reason to request documents I’ve played on plenty casino where withdraw very large amounts and never asked for any verification
Fair enough I know every casino is different but why am I still waiting for my withdrawal if all my info has been approved !!!
They also put my deposit limit to £50 which is ridiculous
Won’t be playing again it’s a shame I really thought with reviews I woulndmt be putting bad reviews
2 de agosto de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello Aiesha,
Thank you for taking the time to provide Feedback.
So sorry that you did not have a better experience. We really do appreciate how frustrating the Verification Process can be and apologise, but we are, on occasion, due to regulation compelled to request these Documents.
This process can impact on the Withdrawal Process sometimes but we always strive to complete the entire process in as timely a manner as possible.
We really do hope that now this process is behind you, that you will kindly consider giving us another chance to show you just how fun and efficient we can be! Thank you.
Regards
The Butlers Team
Very good gambling website
Withdrawals always cam through within a few days if I ever did have an issue with it the customer service live chat was extremely helpful and explained the next steps I needed to take very well.
Very pleased with my experience on this site.
2 de agosto de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello James,
Thank you for your wonderful Feedback. We are so pleased that your are happy with your Experience on the Site!
Delighted that you found are Live Chat Team to be extremely helpful. They really do aim to please 😉️
Kind regards
The Butlers Bingo Team
This is one of the fairest sites I have used
This is one of the fairest sites I have joined had lots of nice wins quick payout better than most other sites I am very pleased unlike others if you win you go on and don’t win again not butlers they are fair and worth every penny
1 de julho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Paula,
Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying fair play, quick payouts, and a bit of luck too. At Butlers, we believe everyone deserves a fair chance—and it’s great to know that’s coming through!
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hi Andy,
Many thanks for your review.
We are so pleased that you had fun and got all 3, keep up the good work!
Regards
The Butlers Bingo Team
Haven't won yet but Wade is a great…
Haven't won yet but Wade is a great person to help you if you need anything
22 de julho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Sarah Louise,
Thank you so much for taking the time to leave a review.
We agree about Wade! He is very informative and friendly. We will pass on your kind words to him. We hope that your luck improves and your winning streak begins!
Regards
The Butlers Bingo Team
Good
Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat advisor who answered straight away. Not a lot of games to choose from compared to other casino/bingo sites but still good choice.
21 de julho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello Sarah,
Welcome to our Site & many thanks for your positive review!
We are so pleased that you have some winnings to collect, well done 😉️ Should you ever have a question or query please feel free to reach out to our Customer Support Team, we are available 24/7 and will happily oblige in assisting you.
Have a great day & take care!
The Butlers Bingo Team
Amazing quick response
I was really impressed with the quick and easy live chat, Amanda was extremely helpful and helped me understand the process of 1st withdrawal. Also managed to put my mind at ease about my bonuses
18 de julho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello Emma,
Thank you so much for your lovely review. We are so pleased that Amanda could assist you with you enquiry.
Please feel free to contact our Support Team anytime that you have a question we are on hand 24/7 and will gladly assist you!
Lots of luck!!
The Butlers Bingo Team
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