Very helpful customer service agents . Chats with both Alexandra B and Daria M who helped solved my issue. Good games and reasonable pay out times for withdrawals 😊
A empresa respondeu
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Leia as opiniões dos outros
What an awful site. I’ve never had this much trouble trying to withdraw my winnings. Sent countless documents still not good enough now they want me to send a picture of myself holding my passport bec... Ver mais
A empresa respondeu
I have signed up to other sites and deleted my account due to shocking customer service but butlers staff are a pleasure to speak to. I had an issue today and Denisa M sorted it straight out. Thankyou... Ver mais
A empresa respondeu
Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat adviso... Ver mais
A empresa respondeu
Informações sobre a empresa
Butlers Bingo
Escrito pela empresa
- Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contacto
Reino Unido
- support@butlersbingo.com
- butlersbingo.com
4,2
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
HELPFUL
I joined, i needed help,Teresa very quickly came to my assistance, and sorted my query very quickly she was also a very friendly, nice lady.
7 de julho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Christina,
Thank you for the lovely feedback! We're so glad Teresa could assist you quickly and kindly — we’ll be sure to pass on your kind words to her!
Regards,
The Butlers Bingo Team
Good service
The customer service is excellent 👌 any issues what so ever dealt with instantly and the site itself is Fantastic 💯s off games spoilt for choice
5 de julho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Michelle,
Wow — what a fantastic review! We're thrilled you’re enjoying the site and that our support team is hitting the mark. Thanks for the love!
Regards,
The Butlers Bingo Team
Brilliant! clear, quick and caring
Awesome so helpful and super quick yo resolve issues
5 de julho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Dpudpu,
Awesome to hear — and even better that we could help quickly! Thanks for the great feedback!
Regards,
The Butlers Bingo Team
*****do not use this site******
do not use this site long payout times still waiting on mine and the slots are very low rtp and dont play. plus a bad variety of game providers
4 de julho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Harrison, thanks for your feedback. We're sorry to hear about your experience. Our team is always working to improve payout times and expand our game selection. If you're still waiting on a withdrawal, please reach out to support so we can help.
Regards,
Butlers Bingo
Rachel was a massive help she is an…
Rachel was a massive help she is an absolute star 😊
30 de junho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi David,
Thank you for your kind words. We’re delighted to hear Rachel was such a great help—she truly is a star, and we’ll be sure to pass along your lovely feedback!
Regards,
The Butlers Bingo Team
I chatted with thresea she was fast…
I chatted with thresea she was fast friendly and sorted my query in 2 minutes great site
29 de junho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi There,
Thanks so much for your lovely feedback! We're thrilled to hear Theresa was fast, friendly, and helpful — we’ll be sure to pass on your kind words!
Regards,
The Butlers Bingo Team
Wade was super fast in resolving the…
Wade was super fast in resolving the issue changing the free spins I received and that I couldn’t play to another game
27 de junho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Angie,
Thank you for your kind words! We're delighted to hear Wade was able to resolve the issue so quickly and get you back to enjoying your spins. We'll be sure to pass on your feedback!
Regards,
The Butlers Bingo Team
My rep I spoke with was so amazing she…
My rep I spoke with was so amazing she really understood me and spoke me through what I had to do also I’ve spoke with ppl on sites before but not like this she was really great wish there were more like her thanks again hun your a star at your job
26 de junho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Leigh,
Thank you so much for your kind words. We're delighted to hear that your experience was so positive and that our team member made such a strong impression. We'll be sure to pass along your lovely feedback — it truly means a lot to us.
Regards,
The Butlers Bingo Team
I let you know when I get on the site…
I let you know when I get on the site lol but had nice chat with Teresa
15 de junho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Susan,
Thanks for the update! We're glad you had a great chat with Teresa—she’s a star. Let us know if you need anything once you're on the site!
Regards,
The Butlers Bingo Team
AMANDA LIVE CHAT
Amanda resolved my query so quickly very helpful and friendly e cellent customer service
15 de junho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Sean,
Thank you for your kind words! We're delighted Amanda could resolve your query quickly and provide excellent, friendly service. We appreciate your feedback!
Regards,
The Butlers Bingo Team
Well I have played on here for so long…
Well I have played on here for so long honestly all you do is deposit deposit deposit games lasting 10 minutes this site glossy site it's absolutely appalling even the new games are appalling well I am definitely having second thoughts with this site
12 de junho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Lee,
Thank you for your feedback. We're sorry to hear you're not enjoying your experience with our games. We always strive to offer fair and entertaining gameplay, and we're happy to review your experience in more detail.
Please feel free to reach out to our support team directly — we’re here to help and would like the opportunity to improve things for you.
Thanks again for being a long-time player.
Butlers Bingo
experience was nice and simple
experience was nice and simple, i had the lovely teresa helping me and managed to sort out my issue pretty quick
2 de junho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Shawnee,
Thanks for the great feedback! We're happy to hear your experience was smooth and that Teresa was able to help quickly — she truly is a gem!
Regards,
The Butlers Bingo Team
Brilliant site
Brilliant site. Teresa is an amazing customer service agent. First class.
2 de junho de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi There
Thank you for the wonderful feedback! We're delighted you’re enjoying the site, and we'll make sure Teresa knows she made such a great impression. First-class customers deserve first-class service!
Regards,
The Butlers Bingo Team
This site is a FIX!!!!!
DONT WASTE YOUR MONEY!! STARTED OFF OK SO AS TO LURE YOU IN , NOW ALL THEY DO IS ROB YOU! HAVE AVOIDED PLAYING ON HERE FOR A WHILE BECAUSE OF THIS, THOUGHT ID TRY MY LUCK AGAIN TODAY THINKING MAYBE JUST MAYBE I MAY BE WRONG , HAHA MORE FOOL ME SHOULD OF STUCK WITH MY GUT INSTINCTS ! YET AGAIN ROBBED ME BLIND! AVOID AVOID AVOID PEOPLE!!
30 de maio de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Katina, thanks for giving us another try — we really appreciate it. Just to reassure you, all our games are completely random and fair, but we totally understand how frustrating a losing streak can be. Fingers crossed your luck turns around soon! 🍀
Amazing experience
Amazing experience playing bingo won the full house first game :)
Very helpful live chat with wade also thank you. he fixed my free spins issue straight away very helpful thank you
28 de maio de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Rachal,
Congratulations on your win! We're delighted you had such a great start and that Wade was able to assist you quickly. Your feedback is greatly appreciated — thank you for sharing it
Regards,
The Butlers Bingo Team
DO NOT RECOMMEND
been waiting 3 weeks for my money and no sign of getting it anytime soon!!!!!! awful service. Would not recommend!!!
27 de maio de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Jessica,
we're really sorry for the delay and frustration caused. This isn’t the experience we aim to provide, and we understand how disappointing it must be. We’re actively working to resolve issues like this and truly appreciate your patience.
Best regards,
Butlers Bingo
Ty Paul
Paul was most helpful in sorting the welcome bonus for me with such ease. Ty Paul
17 de maio de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Darren,
Thank you for the kind words! We're so pleased Paul was able to assist you with your welcome bonus so smoothly. We’ll be sure to pass on your thanks!
Regards,
The Butlers Bingo Team
Won’t be back anytime soon.
13 de maio de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi there. We're really sorry to hear that you're feeling this way. If you ever decide to give us another try, please don’t hesitate to reach out — we’d love the chance to make things right for you. Thank you for your feedback.
Best,
Butlers Bingo
Have stolen thousands of pounds from me…
Have stolen thousands of pounds from me and my girlfriend because we played the same bingo games and they claim that we have broken their terms doing so.
Absolutely criminal that they think they can steal our money for simply playing together.
2 de maio de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi QB, we're really sorry to hear how upset you are. We understand this situation is frustrating. Our team follows strict terms and conditions, but we’d be happy to review your case again if you reach out to our support team. Your feedback is important to us, and we want to make sure you feel heard.
Regards,
Butlers Bingo
Resposta da Butlers Bingo
Hi Semilore,
Good morning! 😊 How can I help you today?
Regards,
The Butlers Bingo Team
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