butters john bee Opiniões 

If you can avoid renting through BJB, then do so. The worst company I have ever known for ‘customer service’! I reported a faulty shower and it took over 10 telephone calls & 12 months to get fixed. Then I had a problem with the gas hob as two burners had stopped working….11 months later and only after I reported a gas leak did they finally arrange for an electrician to come out and replace it. Most recently, my sink has started leaking and flooded my kitchen and the shower rail no longer keeps the shower head in place….reported 5 months ago and again when they advised my rent was going up, but still nothing! If I could give zero stars I would have. BJB - up your game and either sack the ‘property managers’ that don’t manage properties or train them in customer service and best practice!

Cool. Sara Dickens

This company needs to 'up' its communications. I emailed the Hanley (Staffordshire) branch, no reply. So I rang a number I found after an online search for the Hanley office and got their head office (I think) in Colchester! The dialling code was correct for the Hanley area, so this is highly deceiving. I wanted to speak to Hanley. How can anyone in Colchester know about what's going on in Hanley? The person who took my call was pleasant and said she would contact Hanley and that I should also email again too so that they could connect the two messages. The two stars are for the fact that I did actually get to speak to someone albeit the wrong person. I did email again and got no reply. Get your communications sorted BJB, you aren't making a good impression.

Repeatedly tried to view properties with this company had appointments refused as they have sufficient viewers. On one occasion I could only secure an appointment by contacting the vendor and they had them release more viewings.
They have refused to put offers to vendors, and on another platform denied this and fabricated an entire list of events that simply didn't happen.
On the latest, having made an appointment on 9/7 to view a property on 16/7, they called 10/7 to say the vendor would be unwell but we could view later the same day with another interested party! Presumably a recovery had been scheduled!!!
When this was refused due to work commitments, they bizarrely suggested the vendors could stay in bed whilst we viewed the rest of the house!!
I've never heard such bizarre nonsense from a so called professional!
Finally they made 2 unprompted and unwarranted calls to my husband about MY reviews, badgering him about the circumstances and why I'd felt it necessary to leave a "scathing" review. When I spoke to them, they entirely missed the point of why I was annoyed with them, further inflating the position.
Totally unprofessional company

Our experience with Butters John Bee from the outset was exceptional, Sophie Roberts was professional in all aspects and a huge credit to her company. She was knowledgeable about the properties and the areas they were situated in.
I would recommend this company without any hesitation.

Thank you Sophie and Butters John Bee for helping us find our next home.

terminated our management agreement with Hanley office , they still collected the rent and now a month later I am still chasing the payment month later. spent the whole morning trying to get through to someone , permanently no answer,

I am now taking it to the ombudsman.
disgusting service, will never use them again.

AVOID

I had a truly awful experience with Butters John Bee in Cannock after returning to them because I bought my house through them 4 years ago. I had 4 weeks of no communication unless I was chasing them for updates. As a first time seller, I have no experience of what to expect and had explained this so expected to have assurance of a plan to sell my house and as a minimum some regular updates just to let me know what is normal and what to expect next.

I was sold a dream at valuation of a communicative team who know what they're doing and who are worth their fee - which was explained to me is higher than other agents in the area, but supposedly, you get what you pay for. However, from the second my house was on the market I just did not get a good service. The team at Cannock were not proactive at all.

My main issue was the lack of any communication from the team. I had no-shows where the team didn't communicate that with me until 10 minutes before they were due to arrive. Agents telling me that they would be there at a certain time and then being 15-20 minutes late. I had calls from 2 separate agents from the branch to get 2 viewers booked in and then was left waiting at home on the day of the appointment with no agent turning up or letting me know that they were also a no-show. When I called them to ask about this, they said it wasn't 2 separate viewers and they had actually cancelled and needed to rearrange but again, this wasn't communicated to me at all. So again, I was left waiting around for Butters John Bee to accurately communicate and organise themselves in any sense of the word. Whilst on the phone, the staff were rude and unhelpful, often coming across as condescending and not apologetic at all. There is a severe lack of accountability and accepting responsibility for the mistakes that were made, which I would have appreciated much more than the response that I got that was dismissive and defensive.

In the end, I gave 28 days notice on my contract with them, but due to the persisting issues that I had with the team, it was agreed that this would be cancelled after 14 days because I was experiencing so much stress from the whole situation and from the team that was not improving at all.

In the 4 weeks that my house was on the market with Butters John Bee, I had no viewings on my property. I have since re-advertised my property with another agent and have had 5 viewings booked in during week 1. Several of those viewers explained that they had tried to view my property via Butters John Bee but they never heard anything back from them.

Please just read my review and at the very least think twice about the best estate agent for you.

My mum contacted the agency to enquire about a viewing. What happened next was disgraceful behaviour. The very next day an estate agent came round to her home, not with information about the property she was enquiring about (forgotten apparently) but with forms for her to sell her house. Despite saying several times she was just wanting to view somewhere, my mum, was coerced into signing "the boring paperwork" which was actually her agreeing to sell her home through them. Several times she reiterated that wasn't what she wanted and yet despite this the man persisted. She didn't fully understand what she was signing, but found herself feeling pressured into signing because it was just some "boring paperwork". Even asking her questions "would you put a for sale sign outside your house?" Her answer "well I don't know if I want to sell my house"..."yeah but if you did would you let us put a sign up?" She answered well yes if I was going to sell my house I would allow a sign up".... he ticks a box to say she's agreed for a sign.
This is pressure and coercion by any standards. Under no circumstances should anyone who is asking people to make complex legal decisions describe the decision they are asking someone to make as "oh this is just boring paperwork, just sign there".

My mum feels likes she's been stupid and taken advantage of and she's far from stupid. She's just the bad fortune of meeting a salesman devoid of ethics.

Thankfully she was advised by someone calling the next day she had a 14 day cooling off period and has cancelled the agreement to sell her home through them.

Be wary to vulnerable people wanting to make viewings through this estate agent. Certainly no one in my family will be using them again

REVIEW FOR TELFORD BRANCH - OPTION NOT AVAILABLE TO SELECT.

What can I say? Excremental communication. Well, no communication at all! I received a flyer through the door from Bev Shingler-Day, stating, "I believe I have a buyer for your home" and to contact the branch to discuss.

I used the online form and telephoned the branch requesting a callback, to no avail from either method. I also used the webchat and spoke to 'Dean', however the chat timed out and closed. I then found an email address for Bev Shingler-Day and sent an email. I am still awaiting a response.

Why bother sending out a flyer and asking someone to make contact with yourselves if you can't be bothered to return any correspondence?

Another useless estate agent

I was rushed into a property, rent due date changed but not updated in the system.

Received multiple letters, texts and phonecalls, threats of eviction and CCJ's from BJB because I somehow owed them a full months rent, despite paying early.

Complaint sent in, no response, area manager Emma not responding to my emails.

I've now contacted landlord and left the property.

Absolutely awful, me and the landlord now taking legal action as no rent was ever owed.

I have encountered the same problems as a reviewer from November 2023 Don't these people listen?

Sophie from bjb has provided the most exceptional service from the day we met to put my house on the market to it being Sold.
She has gone above and beyond and worked so hard to get my house Sold promptly .
Even if I rang the office and they where busy on other calls , she always called back within 5 minutes and always made me aware daily of any updates .

BJB should be proud to have a member of staff like Sophie as part of their team. Excellent service , Highly recommended .

Butters Kidsgrove (virtual branch as there is no physical branch?)
I was extremely impressed with Emma and placed my house on the market with her.
Her attention initially was very good however from mid March everything changed.
Emma did not return calls, did not respond to texts or emails.
I was then contacted by Camila from the Hanley office who informed me Emma now worked in a different branch. What sort of service is that. You point of contact moves internally and no explanation that someone else would be dealing with you, indeed a different branch also no explanation why none of my calls, texts and emails were not responded to.
I was coming to the end of my 20 week lock in and the final straw was when the property was left unsecured following a Butters accompanied viewing.
I have now left Butters
You need to sort out your communication and relationship management as well as inform your staff that properties should be locked upon departure!!

I was disappointed with my experience at BJB. I felt there was a lack of accountability around a clerical error that led to unexpected fees. As a client who also used their recommended solicitor, I expected a higher standard of care and transparency, especially given the significant amount of money paid in fees. Unfortunately, this has left me dissatisfied with the overall service. I have tried raising this several times with them and been dismissed each time. Such a shame, as the front of office staff work so hard.

The service you get from everyone at BJB is amazing I had a phone call with Sophie and Sarah to discus a few different properties and was shown round by them both and they make sure to help you in every way they can I can’t recommend anyone more than these amazing people

Continually sending text messages which I’ve deleted and reported as junk , don’t they get the hint that if I needed to use the company I would ring them. I would never use them now 😩

I was shown a brilliant property. The agent (Sophie) was kind, helpful and very professional.

Was met by Rhian on a Saturday morning at the property as he was doing some viewings for me, very professional and courteous and the people viewing the property seemed to get on well with him

Sophie, along with the entire team, was absolutely fantastic to work with. They were incredibly warm and welcoming, always making us feel at ease. They were consistently available to provide help and guidance, promptly answering our questions or offering advice throughout our search.

We have our house up for sale with them the pictures are rubbish there keeping you up to date is rubbish all they want is your signature can't wait for the 20 weeks be up