I recently purchased a Mercedes GLC 300D from the Team at Buy & Go Cars in Cardiff. The whole experience was smooth and professionally handled. From the Part Exchange of my Jaguar F Pace to the comp... Ver mais
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I honestly can’t recommend Buy and Go Cars Cardiff enough. From start to finish, the whole experience was excellent. Everything was handled professionally, communication was great, and I felt look... Ver mais
I bought my BMW 430D convertible a week before last Christmas from Alex's family used car business in Cardiff. I had an older but same make and model of car used to trade in and myself and friend were... Ver mais
A empresa respondeu
Don’t use this company if you are considering selling. I agreed a sale of my BMW to Buy and Go cars over a week ago; collection was due tomorrow. Yesterday I was called saying they wouldn’t be able to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are family run business who prides ourselves on our fantastic customer service.
Informações de contacto
UNIT B PENARTH ROAD, CF11 8TD, CARDIFF, Reino Unido
- 02920341582
- sales@buyandgocars.co.uk
- buyandgocars.co.uk
4,2
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Amazing people at buy and go car’s…
Amazing people at buy and go car’s unbelievably helpful made buying a car an absolute pleasure so easy 10/10
17 de fevereiro de 2024
Opinião espontânea
Resposta da Buy and Go Cars
Dear Jamie,
Thank you very much for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you found our team at Buy and Go Cars to be amazing and unbelievably helpful throughout your car-buying journey.
Ensuring that our customers have a seamless and enjoyable experience is of utmost importance to us, and we are delighted to hear that we were able to make the process easy and pleasant for you. Your satisfaction is our ultimate goal, and we are thrilled to have earned a 10/10 rating from you.
Should you have any further questions or require assistance in the future, please do not hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future.
Warm regards,
Buy and Go Cars Team
Nicest car exchange I have experienced!
Nicest car exchange I have experienced!
Popped down for an afternoon to have a look at a 2019 Ford Mustang GT, was greeted promptly by Sizel and Dan who were super nice were thoroughly honest all the way through and not pushy in the slightest when it came to making any decisions. They gave me all the paperwork to look over and a nice test drive route to get full feel of the vehicle before we had any discussions about money.
Dan gave me a honest conversation about valuation on my vehicle I was Part exchanging, and although I would have liked a bit more for it I understood the reasoning why they could not, and the mustang was such a nice car I just had to take it!
18 de novembro de 2023
Opinião espontânea
Resposta da Buy and Go Cars
Dear Liam,
Thank you very much for sharing your wonderful experience with us. We are delighted to hear that your visit to Buy and Go Cars to explore the 2019 Ford Mustang GT was met with exceptional service from Sizel and Dan.
It is fantastic to know that Sizel and Dan greeted you promptly and provided you with a pleasant and honest experience throughout your time with us. We take pride in our team's commitment to transparency and professionalism, and we are thrilled that you found them to be super nice and not pushy in the slightest.
We understand the importance of providing our customers with all the necessary information and giving them the opportunity to fully experience the vehicle before making any decisions. We are glad that you were able to take a thorough test drive and review the paperwork at your own pace.
Dan's honest conversation about the valuation of your vehicle for part exchange reflects our dedication to fair and transparent pricing practices. While we strive to meet our customers' expectations, we appreciate your understanding of the valuation process.
We are thrilled that you chose the Mustang GT and are excited to have you as a part of the Buy and Go Cars family. Should you have any further questions or require assistance in the future, please do not hesitate to reach out.
Warm regards,
Buy and Go Cars Team
Don’t sell you car to this company
Don’t use this company if you are considering selling. I agreed a sale of my BMW to Buy and Go cars over a week ago; collection was due tomorrow. Yesterday I was called saying they wouldn’t be able to collect for another 3 weeks due to a transport issue. When contacted they refused to look into other means to collect the car. So I have had to cancel the sale at great inconvenience to myself.
4 de setembro de 2023
Opinião espontânea
Resposta da Buy and Go Cars
Dear Consumer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the delay in the collection of your BMW and for the subsequent cancellation of the sale.
We understand the frustration and inconvenience that this situation has caused you. Please be assured that we take your feedback seriously and are actively investigating the circumstances surrounding the transport issue that led to the delay.
While we strive to provide seamless and timely service to all our customers, unforeseen circumstances such as transport issues can occasionally arise, leading to delays beyond our control. However, we acknowledge that it is our responsibility to explore alternative means of collection when such situations occur.
We apologize for any miscommunication or lack of initiative on our part in addressing the issue promptly and exploring alternative solutions. Rest assured, we are taking steps to ensure that this issue is resolved and that similar situations are prevented in the future.
If there is anything further we can do to address your concerns or assist you with your BMW, please do not hesitate to contact us directly. We value your feedback and are committed to ensuring a positive experience for all our customers.
Sincerely,
Buy and Go Cars Team
Buy and Go is the way to go
I called into Buy and Go cars earlier today looking for a first vehicle for my son. Although they didn't have any in stock that I was after, they checked with other contacts to see if there was anything available, all at no cost. Really happy with the service. Really impressed.
26 de junho de 2023
Opinião espontânea
Resposta da Buy and Go Cars
Dear Lee,
Thank you so much for your glowing 5-star review! We are delighted to hear that you had a positive experience with us while searching for a first vehicle for your son.
At Buy and Go Cars, customer satisfaction is our top priority, and we always strive to go above and beyond to assist our customers, even if we do not have the specific vehicle in stock. We are glad that our team was able to check with our contacts to explore alternative options for you at no additional cost.
Your satisfaction and trust mean a lot to us, and we are thrilled to hear that you were impressed with the service provided. If there is anything else we can assist you with in the future, please do not hesitate to reach out.
Thank you once again for choosing Buy and Go Cars. We look forward to serving you and your family again in the future.
Warm regards,
Buy and Go Cars Ltd
What a wonderful company!!
What a wonderful company!!
In the last month have visited loads of car sales places looking for our SUV. Buy & Go cars stands WAY above the rest! Friendly, non pushy, experienced staff from start to finish of sale. Firstly, Ade who recommended this company to us and has since been so very helpful in picking up the range from home and dropping back before and after work and he even hand waxed it for us before collection.
Dan on sales who was so friendly & knowledgeable made us feel really comfortable with lots of information on our test drives. Amy very informative and precise , called her as we Had an issue with the Tow bar on collection not being fitted as sold but with no hesitation called car back in even picked up from house and went above and beyond by arranging to have one fitted at short notice as we were towing our caravan at the weekend along with brand new front brake pads as we had a squeak. What more can I say, buying a car look no further than Buy and Go Cars Ltd. We could not be more impressed. Thank you all Xx
15 de junho de 2023
Opinião espontânea
Resposta da Buy and Go Cars
Dear Cath,
Thank you so much for your incredibly kind words and for taking the time to share your wonderful experience with Buy and Go Cars! We are absolutely thrilled to hear that we exceeded your expectations and provided you with exceptional service throughout your SUV purchase journey.
It is fantastic to know that our team, from Ade who recommended us to you, to Dan who assisted with your test drives, and Amy who ensured everything was precise and addressed any concerns, contributed to making your experience memorable and enjoyable. We take pride in our friendly, non-pushy approach and our commitment to providing knowledgeable and helpful service to our customers.
We are especially grateful for your patience and understanding regarding the issue with the Tow bar, and we are delighted that we could resolve it promptly and to your satisfaction. Ensuring that our customers can enjoy their new vehicles worry-free is paramount to us.
Thank you once again for choosing Buy and Go Cars and for placing your trust in us. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We appreciate your recommendation and look forward to serving you again.
Warm regards,
Buy and Go Cars Team
I couldn't fault the service
I couldn't fault the service, very professional from initial enquiry to being handed the keys. Being picked up from the train station for a test drive and even having my drive home programmed into the sat nav was just the cherry on the cake. Highly recommended.
21 de junho de 2023
Opinião espontânea
Resposta da Buy and Go Cars
Dear Customer,
Thank you so much for your outstanding review! We are thrilled to hear that you had a flawless experience with us, from your initial enquiry all the way to driving off with your new vehicle.
Ensuring a seamless and professional experience for our customers is our top priority, and we are delighted that you found our service to be just that. We are pleased that our team went the extra mile to accommodate you, from arranging for your test drive to even programming your drive home into the sat nav.
Your recommendation means the world to us, and we truly appreciate your kind words. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Thank you once again for choosing us.
Warm regards,
Buy and Go Cars Team
They give car dealers a bad name
Very dishonest, untrustworthy and try to take advantage for their own financial gain! They give car dealers a bad name! Such a shame. They wanted to take the car without paying. Saying they’d pay 24 hrs after. Who dose that! Then wanting to chip the price they agreed!! Insulting.
4 de maio de 2023
Opinião espontânea
Resposta da Buy and Go Cars
Dear Rob,
We are disheartened to hear about your experience, and we sincerely apologize for any frustration or inconvenience caused. At Buy and Go Cars, transparency and adherence to our terms and conditions are paramount in all our transactions.
Prior to the collection of any vehicle, we make it a priority to clearly communicate our terms and conditions verbally over the phone and in written form via email correspondence between the seller and us. Additionally, our purchase invoice, a legally binding document, includes all our terms and conditions with the Buy and Go Cars stamp and signature.
It is important to note that unless our terms and conditions have been agreed upon through our communication with the seller, which constitutes a contract, we do not proceed with the collection of the vehicle. In the event that our terms and conditions are not agreed upon, the sale may be cancelled, as was the case in your situation.
We assure you that our intentions are always to conduct business ethically and with integrity. We regret any misunderstanding that may have occurred and apologise for any negative impression it may have left.
If there is anything further we can do please do not hesitate to reach out to us directly.
Sincerely,
Buy and Go Cars Team
Buy and Go Cars Team
Absolute cowboys!
The company contracted to buy my car through Motorway however were slow to progress purchase and had to be chased, they made an appointment to collect the car which they then missed, when a new appointment was made they were then late and then sought to try to chip the agreed price by over £2,500 which even the driver who had been sent to collect the car agreed was completely unjustified given the quality and condition of the car and told us we had done they right thing by refusing! They also initially refused to pay on collection despite offering instant payment through Motorway and it took various calls and emails from Motorway to make them eventually agree to stick to their own terms (which they then didn’t in any event due to the unreasonable price chip). I am sure these are all tactics to squeeze you for more money and I feel for people who are not in a position to stand up for themselves or are desperate for a sale and are taken advantage of by this company!
Edit: the reply only relates to their price chip (which as I say even their employee collecting and also Motorway agreed was unreasonable and disproportionate) and they fail to address the other aspects of the poor way in which they conduct their business.
Edit: They have edited their reply again but it still does not fully address the issues and they still missed the point that their price chip was entirely disproportionate. Luckily after wasting my time here I subsequently sold the car for more than their estimation of the value, again showing it was far too low.
16 de maio de 2023
Opinião espontânea
Resposta da Buy and Go Cars
As a business we purchase many vehicles through the Motorway platform and receive high praise of our services. Unfortunately on this occassion the vehicle, on inspection, was not as described and had additional damage and potential costly mechanical defects present.
We are disappointed at these comments, however, feel the reduction in purchase price was justified.
Edit:
We are truly sorry to hear about your experience, and we appreciate you bringing your concerns to our attention. We take feedback seriously and strive to address any issues promptly and effectively.
Regarding the price adjustment, it is important to clarify that adjustments may occur if the vehicle received does not align with the description provided in the advertisement and our agreement made through all our communications before the collection. This practice is outlined in our terms and conditions, which are communicated verbally over the phone and in written form via email correspondence between the seller and us. Additionally, our purchase invoice, a legally binding document, includes all our terms and conditions with the Buy and Go Cars stamp and signature.
We understand that situations like these can be frustrating, and we apologise for any inconvenience you may have experienced. Our goal is always to provide fair and transparent transactions, and we regret if this was not your experience.
We assure you that any delays or miscommunications were not intentional, and we strive to ensure that all transactions are conducted with integrity and professionalism. Your feedback is valuable to us, and we will use it to improve our processes moving forward.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We appreciate your understanding and the opportunity to address your feedback.
Sincerely,
Buy and Go Cars Team
Great Experience Many Thanks
MANY THANKS to Seb and all the team for my purchase of my X6 BMW the service was first class and would highly recommend BUY TO GO CARS for an honest and professional service Colin & Sharon
1 de fevereiro de 2023
Opinião espontânea
Resposta da Buy and Go Cars
Dear Colin & Sharon,
Thank you so much for your wonderful review and for choosing Buy and Go Cars for your X6 BMW purchase! We are delighted to hear that Seb and the rest of our team provided you with first-class service throughout your experience.
Ensuring honesty and professionalism in every aspect of our service is our top priority, and we are thrilled that we were able to meet your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words.
If you ever need anything else or have any questions in the future, please do not hesitate to reach out. We are here to help. Enjoy your new BMW X6, and thank you once again for choosing Buy and Go Cars!
Best regards,
Buy and Go Cars Team
Great service from Amy and all the…
Great service from Amy and all the staff at Buy and Go Cars would recommend them.
10 de janeiro de 2023
Opinião espontânea
Resposta da Buy and Go Cars
Dear Jane,
Thank you so much for your fantastic review! We are thrilled to hear that you had a great experience with Amy and the rest of our team at Buy and Go Cars.
Ensuring excellent service for our customers is our top priority, and we are delighted that we could meet your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words.
If you ever need anything else or have any questions in the future, please do not hesitate to reach out. We are here to help. Thank you once again for choosing Buy and Go Cars!
Best regards,
Buy and Go Cars Team
Had a great service from Mike and Amy
Had a great service from Mike and Amy. Held car for me. Fantastic help. Thankyou
20 de dezembro de 2022
Opinião espontânea
Resposta da Buy and Go Cars
Dear Daniel,
Thank you so much for your wonderful review! We are thrilled to hear that Mike and Amy provided you with great service and went above and beyond to assist you.
At Buy and Go Cars, ensuring our customers have a smooth and positive experience is our top priority, and we are delighted that we could hold the car for you and provide fantastic help throughout the process.
Your gratitude means a lot to us, and we truly appreciate your kind words. If you ever need anything else or have any questions in the future, please do not hesitate to reach out. We are here to help.
Thank you once again for choosing Buy and Go Cars!
Best regards,
Buy and Go Cars Team
Great service and not pushy with sales
Great service and not pushy with sales. Car we bought is lovely and drives great. Really helpful when we had a minor issue and they looked at it straight away. Would definitely buy from them again.
22 de novembro de 2022
Opinião espontânea
Resposta da Buy and Go Cars
Dear Sahar,
Thank you so much for your fantastic review! We are delighted to hear that you had a great experience with us at Buy and Go Cars.
Providing excellent service without being pushy with sales is a priority for us, and we are thrilled that you felt comfortable throughout the process. We are also pleased to hear that you are enjoying your lovely car, and we are glad we could promptly address any minor issues that arose.
Your satisfaction and willingness to buy from us again mean a lot to us, and we truly appreciate your kind words and your trust in us. If you ever need anything else or have any questions in the future, please do not hesitate to reach out. We are here to help.
Thank you once again for choosing Buy and Go Cars!
Best regards,
Buy and Go Cars Team
Amy and Owen helped me so much
Amy and Owen helped me so much! Love my new car and got a great deal for my previous, nice and easy - will deffo use in future
21 de novembro de 2022
Opinião espontânea
Resposta da Buy and Go Cars
Dear Kate,
Thank you so much for your wonderful review! We are thrilled to hear that Amy and Owen provided you with excellent assistance and made your car- buying experience smooth and enjoyable.
Ensuring that our customers are satisfied and receive a great deal is always our priority, and we are delighted to hear that you love your new car and found the process nice and easy. We are also grateful for your trust in us and for considering us for your future car needs.
If you ever need anything else or have any questions in the future, please do not hesitate to reach out. We're here to help.
Thank you once again for choosing Buy and Go Cars!
Best regards,
Buy and Go Cars Team
Highly recommended. We will be back!
Absolutely pleasant experience from the moment I first contacted them (saw the car on Autotrader) till the moment I drove my new car away (and beyond). Lovely family business. We came from a bit further away and they happily stayed open a bit longer for us on a Saturday, as we got stuck in traffic. We agreed quickly on the sale and a few blemishes were taken care of by the time we collected. Whilst driving home a warning light came on. I need to mention that it is a Landrover and having had a couple before, I know how temperamental the sensors can be. This was nothing that could have been spotted before I bought the car. I contacted them, got the car booked in with our local garage and got it sorted. During the whole process, I kept communicating with them and they settled the invoice (tiny fault) promptly directly with my garage. Even though there is no way anybody could have anticipated this issues, they were extremely apologetic and keen to get it sorted as quickly and smoothly as possible. Hubby is looking at getting a new car early next year and we definitely will be giving this lovely family business a call and ask them to source it for us. Highly recommended! Haven't had great experiences with dealerships in the past, however this was a great buying experience and we certainly will be back.
9 de outubro de 2022
Opinião espontânea
Resposta da Buy and Go Cars
Dear Kat,
Thank you very much for your glowing review! We are thrilled to hear that you had an absolutely pleasant experience with us from start to finish and beyond.
Ensuring that our customers feel valued and accommodated is a top priority for us, and we are glad we could extend our hours to accommodate your schedule, even when you encountered traffic on your way to us. We are also pleased that we could quickly address any blemishes on the car before you drove it away.
While we understand that issues like warning lights can arise, we appreciate your understanding and patience as we worked to resolve the matter promptly and efficiently. We are delighted that we could assist in settling the invoice directly with your local garage and ensure a smooth resolution.
Your recommendation and intention to return for future purchases mean a great deal to us. We are honoured to have earned your trust and look forward to assisting you and your husband with any future car needs.
Thank you once again for choosing our family business and for sharing your positive experience with others. If you ever need anything else or have any questions in the future, please do not hesitate to reach out. Weare here to help.
Warm regards,
Buy and Go Cars Team
I had a great experience with the…
I had a great experience with the customer service team and the sales rep when purchasing a car for my daughter. We were very delighted.
21 de agosto de 2022
Opinião espontânea
Resposta da Buy and Go Cars
Dear JM,
Thank you so much for your wonderful review! We are delighted to hear that you had a great experience with our customer service team and sales representative when purchasing a car for your daughter.
Ensuring that our customers are delighted with their experience is always our goal, and we are thrilled that we could meet your expectations. It is fantastic to know that we could assist you in finding the perfect car for your daughter.
If you ever need anything else or have any questions in the future, please do not hesitate to reach out. We are here to help.
Thank you once again for choosing us!
Warm regards,
Buy and Go Cars Team
I bought my first car there and then…
I bought my first car there and then recently I have just bought my second one, nothing but a great dealership all round, great people, service, and hospitality. Safe to say I would 100% continue to recommend this garage.
14 de janeiro de 2022
Opinião espontânea
Resposta da Buy and Go Cars
Dear Mehmet,
Thank you so much for your fantastic review! We are thrilled to hear that you not only chose to Buy and Go Cars for your first car purchase but also returned to us for your second one.
Ensuring that our customers have a positive experience with us is our top priority, and we are delighted that you found our dealership to be great all around, from the people to the service and hospitality.
We truly appreciate your continued support and recommendation. If there is anything else we can assist you with in the future or if you have any questions, please do not hesitate to reach out. We are here to help.
Thank you once again for choosing Buy and Go Cars!
Warm regards,
Buy and Go Cars Team
Best car buying experience…
Great experience buying a new car from Sev and his team. From sourcing the car I requested through to purchasing, the whole experience was relaxed, informative and professional. Excellent customer interaction, slick transfer process and the car was immaculately clean and serviced.
Would definitely buy from them again.
13 de novembro de 2021
Opinião espontânea
Resposta da Buy and Go Cars
Dear Angela,
Thank you so much for your outstanding review! We are thrilled to hear that you had a great experience buying a new car from Sev and our team at Buy and Go Cars.
Ensuring a relaxed, informative, and professional experience for our customers is our top priority, and we are delighted that we could provide that for you from sourcing the car you requested to the purchasing process.
We take great pride in our customer interaction and strive for excellence in every aspect of our service, from the slick transfer process to ensuring that your new car is immaculately clean and serviced.
Your intention to buy from us again means a lot to us, and we truly appreciate your trust and recommendation. If there is anything else we can assist you with in the future or if you have any questions, please do not hesitate to reach out. We are here to help.
Thank you once again for choosing Buy and Go Cars!
Warm regards,
Buy and Go Cars Team
Positive Experience
Happy to say the experience of buying a car through Buy & Go Cars was a pleasurable one. The staff were great to deal with initially by phone and then on site when we went to view a particular car. Once we'd agreed to purchase they were also very helpful with the transitioning of our part-ex car and the logging of the new vehicle (all the DVLA issues). I'd have no hesitation in purchasing through Buy & Go in the future.
12 de agosto de 2021
Opinião espontânea
Resposta da Buy and Go Cars
Dear E. ,
Thank you so much for your wonderful review! We are thrilled to hear that your experience of buying a car through Buy & Go Cars was a pleasurable one.
Ensuring that our customers have a smooth and enjoyable experience from start to finish is our top priority, and we are delighted that our staff were great to deal with both over the phone and on-site when you came to view the car.
We are pleased that we could assist you with the transitioning of your part-ex car and the necessary DVLA issues, making the process as seamless as possible for you.
Your willingness to consider Buy & Go Cars for future purchases means a lot to us, and we truly appreciate your trust and recommendation. If there is anything else we can assist you with in the future or if you have any questions, please do not hesitate to reach out. We are here to help.
Thank you once again for choosing Buy & Go Cars!
Warm regards,
Buy and Go Cars Team
Very happy with the company and staff…
Very happy with the company and staff very good people from start to finish i bought a very good car at a very reasonable price thanks to the staff .
7 de agosto de 2021
Opinião espontânea
Resposta da Buy and Go Cars
Dear Neculai,
Thank you so much for your fantastic review! We are thrilled to hear that you had a positive experience with our company and staff.
Ensuring that our customers are satisfied from start to finish is our top priority, and we are delighted that you found our staff to be very good people who provided excellent service throughout the process.
We are glad that we could assist you in purchasing a very good car at a reasonable price. Your satisfaction means a lot to us, and we truly appreciate your kind words.
If there is anything else we can assist you with in the future or if you have any questions, please do not hesitate to reach out. We are here to help.
Thank you once again for choosing us!
Warm regards,
Buy and Go Cars Team
Very friendly staff and great service
Very friendly staff and great service, no pressure, time to look around vehicles without any hassle, decent test drive.
Competitively priced vehicles.
My only negative is vehicle wasn't perhaps as clean as expected.
1 de agosto de 2021
Opinião espontânea
Resposta da Buy and Go Cars
Dear Kevin Ian,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be very friendly and that you received great service during your visit.
We strive to create a relaxed and pressure-free environment for our customers, allowing you the time and space to explore our vehicles at your own pace. We are glad you enjoyed your test drive and found our vehicles to be competitively priced.
We apologise that the vehicle you viewed was not as clean as expected. Maintaining cleanliness is important to us, and we shall use your feedback to improve in this area. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to us directly.
Thank you again for choosing us, and we hope to have the opportunity to serve you again in the future.
Best regards,
Buy and Go Cars Team
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