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Goods delivered as expected

7 days ago I wrote a review about the "errors" made by this company in wrongly taking £117 from my account for a cancelled subscription and not paying it back. There was an anodyne reply from the company's customer services hoping everything is now sorted out but the incompetence (dishonesty?) continues. Having been told that my payment would be returned within 3-5 working days of 20th March (so by yesterday) the money has still not been returned. When I rang again today I was fobbed off with another tale (which made no sense) along the lines of "I'm sorry you were told that, that's not the case, you'll receive your refund by 8th April". No prizes for guessing what's highly unlikely to happen by 8th April. This company is clearly an outfit that doesn't give a stuff about customer service and is happy for its staff to spin any old yarn rather than getting on with returning money it should never have taken from my account in the first place. Such staggering carelessness makes you wonder if it really is just incompetence or whether this company and its practices are actually downright dishonest? Do not take out a subscription with this shoddy outfit!!

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My experience with your product is great. I got an immediate response from the subscription

Easy to purchase on line, good price

The order process was simple and delivery of the extras was rapid.Very pleased

Good value it was a birthday present from my son.

Good service and great price.

Never arrived despite payment being taken

It arrived on time and in good condition, which is all I want from a subscription service!

Great service with reliable delivery .

I’ve tried to cancel several times but always comes up as “no subscription found” despite using the number on the letter they sent me. I’ve tried to reset my account password multiple times but no reset email ever comes through to my email address (even junk). The magazine I’m subscribed to ‘Your Home’ isn’t even on their list of magazines despite the letter directing me to use the Buy Subscriptions website to manage my account. I’ve now been charge for two extra Direct Debits and I need this to be resolved.

Very poor customer service. Ordered a subscription which was supposed to come with three free gifts only to be given a very confusing explanation of why the subscription I'd ordered did not warrant the gifts, which did not make sense. Seems to me it is just false advertising to attract customers. Will not be using this company in the future.

Trying to cancel a subscription but impossible just keeps saying subscription not found even though the subscription is there when I log in

This company is a scam to me as I make a cancellation on the Saturday gone and they still fold money from my bank which now I got to now move from my bank. Which I not to happy now. So be care you people out there.
Also it would be nice if you paid back the money you took which was over £39.94p

I ordered a subscription which was supposed to come with an M&S voucher. Never received. They’ve sent me emails with supposed links to reclaim, all broken or expired links.
Very poor customer service.

I ordered a subscription 11/16/2023. It said my first delivery would be 12/29/2023 and it never came. I contacted the company 1/24/2024 and they said it would be here soon as it takes 28 days from Europe to arrive. I still didn't receive it and contacted them 02/12/2024 they said they were sending a replacement and again it would take 28 days. I was charged again on 03/04/2024 despite never having recieved a single magazine. Now it is 03/14/2024 31 days since the last email and promise of a new magazine and its still not here. I'm disputing the most recent charges with the bank.

Magazine subscription purchased Dec 2 2023. It is now March 10 2024 and I have still not received the February Edition that came our in December. Their website is useless as it doesn't even recognize my subscription, which I have received an email confirmation for. Contacted twice now...