Hearst Magazines UK Opiniões 1049

Like many on here my issue is with cancelling. Such a shame because they have good magazine, just a bad business model, luring you in with an affordable subscription offer and then relying on a big price hike after that, making it impossible to cancel, and even if you do, they charge you anyway! Not worth the hassle. Stupid thing is, I've done this as a gift more than once and had the same experience every time! I need to learn....

I wish I had read the comments before purchasing anything from the website. I've been hit with autor-reneval with no heads up. I contacted the customer service straight away only to find out that it's impossible to get the refund. I haven't received any magazines from the subscription yet so why can't it be refunded since I informed you that I do not wish to get any of your magazines?! Are you trying to force people into receiving unwanted copies?

I joined Hearst to receive Mens Health magazine however after several attempts I still did not receive my magazine.

To rub salt in the wounds they then thanked me for reading the magazine (that NEVER arrived)!!!

This company is an absolute joke and I would AVOID at all costs!!

IN attempting to redeem Tesco vouchers for an annual subscription for PRIMA, something I have done for some years, I had extremely bad customer service from Hearst Magazines. That was on line and particularly on the phone.
Tescos Customer Service was excellent and the people I dealt with went over and above in an attempt to complete the order. The outcome was no order and extremely bad vibes about ever using Hearst Magazines again.

Cancelled my subscription to Runners World and after much back and forth was emailed to say the subscription had been successfully cancelled and no further payments would be taken. I’ve now been charged £25.99 this month and despite requesting a full refund and that my details be removed from their system I’ve still not had a response. This is absolutely poor. I’m going to continue to pursue getting my refund but would warn others to stay away, it’s not worth the hassle.

I am trying to cancel my subscription to House Beautiful magazine, as the company is taking money off my debit card each month - this makes it impossible to cancel via the bank. The customer service phone on the website shows incorrect hours, and I've emailed but not had a response. I don't know how to cancel this subscription as the company makes it impossible to do online - there is no way to do this.

They offer you to renew your subscription at a reduced price along with a £10 gift voucher - they then renew your subscription and fail to provide the gift voucher. Once 14 days have passed you can't get your money back. This has happened to me twice now. It's false marketing and misleading. They don't respond to messages sent via their website or via email. Disgusting.

Update 15/06/26
The customer service team responded to my review and did indeed ensure I received the voucher as advertised with the annual subscription that I took out. The adviser said that gift vouchers are only issued with annual subscriptions, however I sent them a copy of the emails I have received which indicate that the vouchers are available for 6 month subscriptions - it seems there is something wrong with their marketing. The adviser agreed that I had been offered the vouchers and said that they would issue one as per the email I sent.

Dreadful wish I had the reviews first
Unable to access any digital magazines keep getting told my customer number is incorrect when it isn't
No one is responding to emails ,call centre no answer .Very disa feel like I have been scammed

Be very wary of setting up any sort of automatic renewal if you buy a magazine subscription - you can't cancel online and the "customer care line" doesn't answer the phone.

Impossible to get through to this company to cancel a subscription. Orders are missing from your account page so you can’t cancel online. Pretty much a scam and they should be reported!

No email advising that auto renewal is coming up. I would never use this company again. They obviously make their money from auto renewal which is why they offer the first one at a reduced price. My own fault for not putting it in my calendar but you still have to give 8 weeks notice. I hope consumer rights get onto this as I really don't think companies should be allowed to do this. Lesson learned. Dont touch this company again.

Signed up for a magazine subscription.
They make it very hard to cancel. Their phone number they direct you to on thier website doesn't work. Bad online account system with no clear way to cancel, even though their email says get in touch via your online account.

First problem is they took the renewal without any courtesy email. That sent bells ringing.

So I now decided to cancel and its starting to be a palaver.
In the online account you can update delivery address and payment card but no cancellation.

The FAQs state you'd need to ring or customer account, with a link to it. However no chat nor messaging system.
It also states lines open Mon-Fri 9am-8pm.
I just rang (17:00) and lines are closed. They close at 5pm.
If it wasnt for looking for a way to cancel/contact them in the account it would've been 15 minutes ago.
Now need to remember to contact them tuesday now before I can try to cancel.

Ive been a Mens Health buyer from the shops for years, and subscribed in the past for a long time, but this is not right.

---- Edit
30 minutes later, found links from the original sub creation emails, but these don't work.
I did find email addresses for correspondence for each magazine in the web site, eventually.
I contacted them to disable the subscription. Now, lets see how it goes.
Note: some email addresses are mixed up in the table. Including the Mens Health I had sub-bed.

Not the best experience by a mile. And at £10/month... unacceptable really.

---- Edit 2
After, this review, and a few more emails, My 2 subs are now set to not renew. Finally.
The first magazine was sorted within minutes. Which shows they can be responsive. The other, unfortunately only today (day 6), after a number of further contacts...

Overall, its sad to report that their system and information is patchy and a little all over the place as mentioned earlier in review. Down to the content on their website.

I wish I'd read these reviews before I took advantage of Women's Health special deal of 3 months for £3. I emailed and told them that the magazine was too intense for me so i was cancelling but they charged me £59.99 and, several emails later, they are still sending the magazines. I can't see how to cancel it on the app so I reported a fraud activity and my card provider refunded the £59.99 but I still received this month's copy.

Operator who assisted was considerate, companionate , understanding and very quickly assessed the situation and reacted with necessary assistance. Excellent service always from Hearst Magazine.

Avoid at all costs
I renewed at a special price offered by Hearst .Two months later and seven emails later to customer services there is no magazine despite one reply promising to resolve this
I would not open a subscription with this company in future and I will be checking with my bank so as not to continue in the future Please avoid them to avoid unnecessary expense and disappointment
*EDIT*27/5
So I was asked by HEARST to send my details after this review so they could sort out my magazine Despite me replying immediately over a week ago with my customer number email and telephone number so far I have NO magazine (still) and no response from them
What a SHODDY company,don’t use them
!EDIT!
Yes finally contacted by Hearst a full two months after my initial complaint…hoping that this is resolved and will wait to see if they fulfil their promise However it shouldn’t take this long and this amount of time to sort out a problem when they ask you to use your customer number through customer servivesI did and it go no where and only by using Trustpilot did I get a response

I took a subscription out in March 2026 for 5 issues for £5 this was to include a £10 John Lewis Voucher. I received the first magazine at the end of May but no JL voucher. I tried to log in to my account but it logged me into an old account with an old address. I tried to delete this account to set up a new one but there was nowhere on the website to delete the account so I was unable to create a new account.

I phoned Hearst Magazine last week (call centre in South Africa), it took me over 40 minutes to get through. The lady told me she would delete the old account and get my voucher sent to me within 48 hours (still not arrived 5 days later) and cancel my auto renew subscription (I am not convinced this has happened).

The whole thing has been very stressful. The Good Housekeeping Magazine comes across as very wholesome and embracing but the experience of subscribing to their magazine falls short of their image.

I will try and call again next week when the call centre is open and will report back. I would NOT take a subscription out with them ever again.

Update: I phoned my bank and they have put a stop of any more payments going to Hearst Magazines and as a precaution I cancelled my Debit Card and requested a new one.

Sadly scammed by this poor company- renewal was due very end of May , diary note made by me to cancel as last 2 editions not received anyway - 1st May they claimed the money ! Can’t have a refund even though I am being debited for future services - very poor & will not buy any in future as a protest - scammers !
I disagree with their deadline dates as it was not 6 months after expiry they were some 20 days early - very clever - lesson to be learnt by me

Not even one star !
Just had to cancel my Visa debit card to try and stop future payments being taken from my account. I have also lost money from a credit card.
My bank has advised to cancel both cards as the only way to stop future payments being stolen from me.
Absolute crooks. Avoid !

They have taken money from my elderly Mum’s credit card and they won’t give it back. They say that I have to cancel as it’s in my name and yet I haven’t ordered a magazine or received any magazines… this is fraud!