Great quality good price mystic wetsuit hoodie really kept the wind out when I was on my jet ski over the weekend would highly recommend one I’m 5-ft 7 12.5 stone bought the large which was a perfect... Ver mais
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Leia as opiniões dos outros
Exceptionally well priced and amazing customer service. Bought a pair of wakeboard bindings and they were shipped really quickly. Unfortunately Royal Mail made a mistake with the Delivery but Joe from... Ver mais
Very good communication with the staff. Put together a package which wasn't on the website at a very good price and a changing robe thrown in as well. The ski was well packaged and arrived in pristine... Ver mais
We had a days trial of many different boards, decided on a make and model and with the help of Conor we were able to purchase the board we needed from Buywake. Great system. Thanks again to Conor rea... Ver mais
Informações sobre a empresa
Escrito pela empresa
At Buy Wake we have the right product for you, ready for next day delivery. We pride ourselves in providing the highest level of customer service, matched with top quality knowledge. Whether you are new to riding or an experienced watersports enthusiast, we are here to help our customers find the right product to boost their time on the water.
Informações de contacto
The Sidings, New Line Industrial Estate, OL13 9RW, Bacup, Reino Unido
- 01202 237306
- sales@buywake.co.uk
- buywake.co.uk
4,8
Excelente
191 opiniões
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Resposta da BuyWake UK
Appreciate the positive feedback, is there anything we could have done to make your experience shopping with Buy Wake any better?
Good quality and delivery times!
Delivered at scheduled date in perfect conditions! Excelent customer support and product quality. Thank you
18 de junho de 2024
Resposta da BuyWake UK
Thank you for the great feedback
Bad customer service from Conor - Wrong item sent no return postage covered :(
Ordered a life jacket, description stated 3-15kg. They sent a 15-30kg jacket by mistake and when I asked Conor from buywake uk via email to simply swap for the size I had ordered (3- 15kg) he stated that they were in fact out of stock of the size I needed and the website just hadn’t updated and that a refund would only be given if I paid for the postage to send it back (even tho was their fault) The item of course is 4 years to large so no use and I will have to get tracked postage back as expensive item so out of pocket for an error on their end.
Don’t usually leave bad reviews but I provided this feedback to them and asked for the postage to be covered but Conor at buywake uk blamed it on the maker of the jacket even tho it was his website I ordered from so nothing to do with them about how he advertised the wrong size no apologies or solution so be careful when ordering as I sent screen shots explaining that the buttons on the site did not have correct sizes (which they sorted the next day) but the description still says 3-15kg which is not what I received or what they have in stock.
Shame the customer service is so poor and website misleading just needs work can’t advertise one thing and send another and expect customers to pay for returns.
Hope this review is taken as constructive feedback rather than private emails that were dismissed. Would not use again.
26 de junho de 2024
Opinião espontânea
Resposta da BuyWake UK
Hi Claire,
The Life Vest that you are referring to is the Baltic Split Front EI, which comes in two different sizes Toddler (3-15kg) and Child (15-30kg), these are Baltic's (the manufacturer) sizes stated on their size chart which is displayed on the product listing on our website.
The item that you ordered was the Child size vest and item that you promptly received was the Child size vest. As far as we at Buy Wake UK are concerned we sent you the correct product.
As you have addressed the description for the product on our website does mention "3-15kg", again this is information given to us by Baltic, and like most websites this does not change based on whichever size you select. In fact the exact quote is "The size 3-15 kg has wider crotch straps and two fastening points for the best fit." implying that the two different size have a different design better suited to different age children.
Whilst I appreciate that the selection buttons themselves did not have the specific recommended weights on them when you first made your order, this information was available elsewhere on the website and previously we had never had anyone make this mistake, and following your feedback we updated the website to make it even more clear.
Moreover, if you were unsure of which size to purchase we would have happily advised and you gotten in touch.
Furthermore, at Buy Wake we regularly sell high quantities of products and once you had contacted us to ask about an exchange the last Toddler (3-15kg) had already been sold the day prior, leaving a return for a refund as the only option available.
As per our returns policy the customer is responsible for the return shipping costs unless we have either shipped the incorrect product or there is a fault in the product itself, neither of which applied in this situation hence why we asked you to return the Baltic vest at your own cost.
Regards
Conor
Resposta da BuyWake UK
Thanks for the review
Resposta da BuyWake UK
Pleased you're happy with the service
Resposta da BuyWake UK
Thank you for the positive review
Resposta da BuyWake UK
Appreciate the kind words
Resposta da BuyWake UK
Thanks for the positive review
Wakeboard Line
excellent product as described, seamless transaction, speedy delivery, absolute 1st class and will 100% be using again very soon
30 de maio de 2024
Resposta da BuyWake UK
Look forward to seeing your future orders
Has everything you need for watersports...
Easy to use website, fantastic prices and quick delivery.
24 de maio de 2024
Great price and fast delivery.
4 de abril de 2024
I ordered a wakeboarding helmet which…
I ordered a wakeboarding helmet which was a great price and it arrived really quickly. Very happy.
2 de abril de 2024
Excellent Service
Great price, super fast delivery, great Comms, unfortunately the wetsuit didn't fit but looked a nice suit
5 de março de 2024
Cracking experience all round
Quick and easy to use site, delivery arrived ontime, first item wasn't the fit for me but returns were nice and easy, good communication throughout and now have the perfect wetsuit boots!
2 de fevereiro de 2024
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