BVRLA Opiniões 

they are literally desperate to protect their members. If the member p***s on your face they will assure you it was rain. The level of desperation I received was UNBELIEVABLE! the member lied to me the answer was "it was for my protection" the member sent an email to my inactive account (I updated the details 3 times prior) the answer was " I did authorize this account in the past" the member did not follow protocol the answer "it is just a guide". The member forged my signature "it appears to be SOMETHING ELSE (not my signature)" They don't exist to be factual nor objective. They protect the members only!!! Do not use company that is a member of BVRLA. .......... YET another example of BVRLA being consistent in their approach below:" We cannot investigate allegations of fraudulent signatures and advise that you contact Action Fraud if you suspect this was the case." in the email they sent me " it appears that the collection agent has written Covid, instead of asking you to sign. Please be assured this is not a fraudulent activity, but processes put in place to ensure the safety of both the customer and collection agent, during the pandemic." I wish I could add the picture of the signature that was forged on the document for anyone to see that it clearly does not "appear" to be "Covid". On top of this they say they cannot investigate but at the same time they did investigate and also concluded what that this is "not a fraudulent activity" (as per quote from the email from the Manager) Can BVRLA make up their mind!!!!? Examination of the MANAGER was as above in my description and I can only describe it as "Protect the member for whatever the cost" approach. Shame on you BVRLA! I do know my right and the member has been taken to court for their negligence! Legal actions against BVRLA to be considered!

Would give 0 if i could! Car hire company breached most of the codes of conduct and yet they ignored all that and just wrote a really crap response. No wonder the hire company kept saying u can go to them as they knew they would get away with the fraud. They didnt even bother investigating just spoke to hire company and gave a response. And by reading other reviews you can tell they are on the side of the car hire companies!

@bvrla i have replied to you. I also said in my original complaint that i have proof but you didnt even bother asking what. Just gave your decision. So its obvious you cant be bothered and just side with 'your' members. When 'your' members have clearly sent photoshopped images. I emailed you the full complaint with everything as there is a word limit when submitting on line.

Complete waste of time, just as useless as the car hire company that I complained to them about.

Grim. They are in bed with the car hire companies. My email exchange with them felt like they were marking their best mates homework.

Fit for purpose. Not a chance👎

Read the comment below.

The association is clearly set up to protect its members and not consumers. The badge they all proudly show on websites is just to put you in a false sense of security.

Complaint handling took 40 working days!!! It became apparent they were working in tandem with the leasing company to ensure they could reach a verdict in companies favour.

“The UK trade body for companies engaged in vehicle rental, leasing and fleet management,” as it states on its website, the BVRLA represents the vehicle rental industry, not its customers. As it also states on its website, it operates a “government-approved Alternative Dispute Resolution service.” Since it represents the vehicle rental industry, not its customers, you won’t be surprised to learn that, according to statistics from its website, in 2019, 64 percent of its Alternative Dispute Resolution cases were resolved in favour of its members, not its customers. This is all the less surprising, because, in my own bitter experience, the BVRLA – unlike UK law courts - allows its members to cancel bookings and withhold deposits without stating a reason for doing so, libel its customers behind their backs to the BVRLA in the process and ignore customer complaints about such conduct, before finding in favour of its member while (in my case) stating, “We understand that when you arrived at the branch discussions took place which then resulted in you not receiving the vehicle you had pre-booked, we hope you can appreciate we are unable to comment on these conversations.” Oh, and – again in my experience – if your vehicle rental company thus defrauds you out of your deposit, the last people you can expect any sympathy from is the police; the BVRLA’s Alternative Dispute Resolution service is “government-approved” after all.

If that weren’t enough, the BVRLA maintains a database of information which it happily shares with its members and the police about persons whom its members deem to be a “risk” to other BVRLA members. As Laura (surname not supplied), from the BVRLA, informed me:

“Any member who uses the BVRLA RISC database must state, on their terms and conditions, that data can be shared with the BVRLA, Police etc. The customer will be aware, having read the terms and conditions prior to signing/purchasing a rental that should they breach the terms of their rental agreement, their information may be shared with other companies (via the RISC database) or the Police in order to lower risks to other BVRLA members when renting.”

She added:

“Best practice is for the rental company to let their customer know that they have added their details to the RISC database, and a letter template is provided for them to be able to send to their customer.”

For “Alternative” in “Alternative Dispute Resolution,” read “law-avoiding.” The British vehicle rental industry: use at your own very considerable risk.