A seamless experience from first log in to first booking. I wasn’t able to find the same low price on other sites either. Unlike other travel aggregators sites, Hotel.com guaranteed my booking would... Ver mais
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Leia as opiniões dos outros
Generally easy to book. But dates keep appearing when trying to book instead of being empty. So twice now the hotel got the wrong date when the right date was entered . Which happened today and I... Ver mais
With snow storm following us on our drive south we had to cancel all our hotel reservations and rebook for 2 days later. Only one reservation. Hotel.com said no refund but I checked with hotel and t... Ver mais
Booking info was great. Only 1 complaint… it would be nice to have the Credit (using a coupon) option at the final or next to final page, just prior to the payment being issued.
Informações sobre a empresa
- Operador turístico
- também em
- Agência de viagens
- Agregador de viagens
- Alojamento para férias
- Arrendamento para férias
- Hotel
Escrito pela empresa
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Informações de contacto
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canadá
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bom
321 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great quiet place with all the expected…
Great quiet place with all the expected amenities
12 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Fran,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
The Hotel was walking distance to the…
The Hotel was walking distance to the venue and other amenities in the downtown area.
1 de setembro de 2026
Resposta da Hotels.com
Hi John,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
It was easy !!
9 de setembro de 2026
Resposta da Hotels.com
Hi Kenny,
Thank you for taking the time to share your experience. We’re glad you had an easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Surprised
The hotel wasn’t the Ritz, some mild on the bathroom tiles, but the bed was clean and comfortable…the breakfast was included and very good. Staff was very friendly
12 de setembro de 2026
Resposta da Hotels.com
Hi Trudy,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
A great hotel with a terrific location
A great hotel with a terrific location. The view from my room was spectacular!
Extremely spacious and comfortable!
Definitely five stars!!!
31 de agosto de 2026
Resposta da Hotels.com
Hi Lou,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
Very easy website to use.
16 de setembro de 2026
Resposta da Hotels.com
Hi Mark,
Thank you for your feedback. We're glad to hear the website was easy to use. Knowing what worked well helps us understand what to keep delivering, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy to find and book hotels where I…
Easy to find and book hotels where I required
30 de agosto de 2026
Resposta da Hotels.com
Hi Robert,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
i was charge twice the motel and hotel.com
very bad experience but the motel was fine
23 de agosto de 2026
Resposta da Hotels.com
Hi,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy and convenient
The entire process of using the website was very easy and streamlined. I booked a room for one night on my way to Cleveland. It was everything I needed and more, great price, accurate photos of the room so I got what I was expecting. Overall, very pleased with my first time using the service
2 de setembro de 2026
Resposta da Hotels.com
Hi Andrew,
Thank you for sharing your feedback. We’re glad your first experience with the website was easy and streamlined, and that the room, price, and photos all matched what you needed for your trip. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
Very dirty, poor customer service
I booked online through Hotels.com.
I arrived and checked in no problem put our things inside and hung out. When it was time for bed we pulled back the covers and noticed the bed was dirty and the bedding was not changed with hair and crumbs in the bed. (The rest of the room was kind of dirty with dust, dirt, crumbs, and had toothpaste stains on the bathroom mirror, it was 11 pm so I could look past that.
Went to the desk they offered me a new room for the same price it was a down grade but again so late i was exhausted after being on the road from 7 am.
Check the bed in the new room same issue. I went back down and and just asked for my money back i fought them for an hour until they finally gave me my money back, now at 12 am you cant find a new place to stay had to sleep in the truck where the seats cant lean back. Worst experience ive ever had i would definitely look elsewhere. I saw the sandman had similar prices.
They dont care to clean and they really dont like refunding people. They were trying to get me to leave saying they have no authorization to refund me even though i paid them directly with their debit machine.
RUN ELSEWHERE TO SAVE YOU THE HEADACHE
28 de agosto de 2026
Resposta da Hotels.com
Hi Shelby,
Thank you for sharing your feedback. We understand your concerns about the property conditions and your experience during your stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
The hotel charged us a higher rate than…
The hotel charged us a higher rate than on our hotels reservation.
Not impressed!
12 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the reservation rate and charges experience.
Please contact us through our Help Center atca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Easy to navigate website
Easy to navigate website. Helps you to find the best deal. Easy to tailor the search to include dates, number of guests, pets if any and any amenities you are looking for.
4 de setembro de 2026
Resposta da Hotels.com
Hi Christina,
Thank you for sharing your feedback. We’re glad the website made it easy to refine your search and find the best deal based on your travel details and preferences. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
All the key information is provided simply and clearly
All the key information is provided, can search by preferences and location. Very simple and clear process.
12 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for sharing your feedback. We’re glad the key information was clear, the search options were helpful, and the process felt simple to follow. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
So easy to navigate and cheapest rates
1 de setembro de 2026
Resposta da Hotels.com
Hi John,
Thank you for sharing your feedback. We’re glad the site was easy to navigate and offered great rates. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
Easy to use the only problem is that…
Easy to use the only problem is that the app doesn’t allow me to see the whole ad for the hotel. The price is cut off in the pic
13 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for sharing your feedback. We’re glad the app was easy to use, and we understand your concerns about the hotel listing and pricing information.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Sometimes when I make a reservation it…
Sometimes when I make a reservation it will automatically be deducted from my credit card.
Other times I just give my credit card info and then I pay at the hotel when I check in.
This is how I would like it to work.
Why does the amount get deducted from my credit card right away??
5 de setembro de 2026
Resposta da Hotels.com
Hi Brenda,
Thank you for sharing your feedback. We understand your concerns about the payment timing and booking details shown during reservation.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
all was good
8 de setembro de 2026
Resposta da Hotels.com
Hi Abdul,
Thank you for sharing your feedback. We’re glad everything was good for you. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Karin,
Thank you for sharing your feedback. We’re glad the app was easy to use and that the filters worked well for you. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
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