A seamless experience from first log in to first booking. I wasn’t able to find the same low price on other sites either. Unlike other travel aggregators sites, Hotel.com guaranteed my booking would... Ver mais
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Leia as opiniões dos outros
Generally easy to book. But dates keep appearing when trying to book instead of being empty. So twice now the hotel got the wrong date when the right date was entered . Which happened today and I... Ver mais
With snow storm following us on our drive south we had to cancel all our hotel reservations and rebook for 2 days later. Only one reservation. Hotel.com said no refund but I checked with hotel and t... Ver mais
Booking info was great. Only 1 complaint… it would be nice to have the Credit (using a coupon) option at the final or next to final page, just prior to the payment being issued.
Informações sobre a empresa
- Operador turístico
- também em
- Agência de viagens
- Agregador de viagens
- Alojamento para férias
- Arrendamento para férias
- Hotel
Escrito pela empresa
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Informações de contacto
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canadá
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bom
320 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The app is so easy to use
The app is so easy to use. Hotels.com always seems to find the best hotels for the best prices. I’ve never used Trivago and never will.
17 de setembro de 2026
Resposta da Hotels.com
Hi George,
Thank you for taking the time to share your experience. We’re glad you had a easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Bâtiment déchu
On y va parce que c’est moins cher et pour dormir seulement! Les lits sont propres et confortables . Pour le reste, c’est désolant.
12 de setembro de 2026
Resposta da Hotels.com
Merci de nous avoir fait part de votre expérience. Nous souhaitons que les voyageurs aient pleinement confiance en la qualité et l’exactitude des réservations effectuées via Hotels.com Veuillez nous contacter sur ca.hotels.com/helpcenter afin que nous puissions mieux comprendre ce qui s’est passé et examiner les détails.
Your confirmation sheets to print from…
Your confirmation sheets to print from the email is too long. See the "Booking.com" one, it's much better and short.
8 de setembro de 2026
Resposta da Hotels.com
Hi Mario,
Thank you for sharing your feedback. We understand your concern about the length of the booking confirmation sent by email.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can note your feedback about the confirmation format.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Lucie,
Thank you for taking the time to share your experience. We’re glad you had a easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I have been with Hotel.com for so many years since 2012…
I have been with Hotel.com for so many years. Their booking process are very smothered I never have any problems with the company.
8 de outubro de 2025
Resposta da Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
It's a straight forward booking process…
It's a straight forward booking process which is important to me because I'm not very technical.
2 de setembro de 2026
Resposta da Hotels.com
Hi Denise,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Charles,
Thank you for taking the time to share your experience. We’re glad you had an easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
The hotel was dirty room and the pool…
The hotel was dirty room and the pool was disgusting. Breakfast was not good. Overall bad experience. Sad to pay that much for a night in such a low grade hotel.
13 de setembro de 2026
Resposta da Hotels.com
Hi Crystal,
Thank you for sharing your feedback. We understand your concerns about the overall quality and value of your stay.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Incorrect booking descriptions
The booking descriptions stated "book now and pay later", but when I booked my trip, the total amount was charged to my credit card. The information was incorrect!
4 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the booking details and charges experience.
Please contact us through our Help Center at expedia.com/helpcenter so our team can assist you further.
Thanks,
Expedia Customer Support Team
Great location
Great location, good restaurant on site and golf course across the road.
2 de setembro de 2026
Resposta da Hotels.com
Hi Paul,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
le prix de la location est très par…
le prix de la location est très par rapport au service offert.
5 de setembro de 2026
Resposta da Hotels.com
Nous vous remercions de nous avoir signalé ce problème et comprenons à quel point cela peut être décevant. Veuillez nous contacter via ca.hotels.com/helpcenter afin que nous puissions examiner la situation plus en détail.
The app works very well
The app works very well. Easy , convenient, fast.
It is difficult however to talk to someone if you have an issue. When you do find a person to speak with, they’ve always been very polite, courteous and helpful.
15 de abril de 2026
Resposta da Hotels.com
Hi,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Kimberley,
Thank you for taking the time to share your experience. We’re glad you had an easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi David,
Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Daniel,
Thank you for taking the time to share your experience. We’re glad you had an easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com Always Delivers
Hotels.com is a great service that makes booking super slick, and the rewards program is hard to beat. Highly recommended.
16 de setembro de 2026
Resposta da Hotels.com
Hi Daniel,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Harvey,
Thank you for taking the time to share your experience. We’re glad you had an easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Great quiet place with all the expected…
Great quiet place with all the expected amenities
12 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
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Leia mais sobre como processamos as opiniões na Trustpilot.
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