Hotels.com Opiniões 

It was easy to select the location, dates and view the hotels on the map view. What I would have liked the information to have been more clear that the full payment was due at the time of booking and not just a deposit. Otherwise, everything else was good!

It was a simplistic checkout process however it was very disappointing to see that after selecting my dates and room my original quoted price was updated and increased once I added by credit card information.

i mistakenly booked a hotel that took money from me right away. i always book hotels where i pay at the property due to my ever changing schedule. i booked the hotel wrong so the mistake is ultimately mine, however Hotels.com took the money out of my account in mere seconds and once i canceled the hotel for a full refund i was told it would be 7-10 business days to get it back.

It was easy to use the app and great selections of hotels. I’m quite happy.

I like the map to see where the hotels were located as well as the ability to select your currency for the rates. Once you select your hotel and dates, it was easy to book.

I always use Hotels.com for all my hotel bookings. The booking and cancellation processes are super straightforward and hassle-free, whether I’m traveling domestically or internationally. I love that most rooms offer free cancellation until right before the stay, which makes planning my trips so much easier.

The hotel wasn’t too bad, the rooms are small, but for a night not bad. The bathroom could use a good cleaning. We didn’t get any sleep, there were people running up and down the hallway banging no doors all night, it wasn’t kids because we didn’t get back to the hotel until 1am. When we talked to the people at the front desk to ask about a discount or something for the disturbances all night they said they couldn’t do anything for us.

Room was fabulous and close to the train station as described and requested for hotel in Montreal.

I was trying to book a hotel close to the wedding I was attending. However, for some reason even though I live in Canada, and was booking in Canada the app settings default was in American Currency. Upon check out since I do not have a ZIP CODE, it would not let me book. After a google search and about an hour of trying to figure out what was going on. I was able to change the settings to Canadian. However, I did not realize that it changed my location to an HOUR AWAY. Basically the Non-Refundable Hotel I booked ended up being out of town, and it almost ruined the entire wedding and ceremony. It took something that should have been easy and straight forward, and defaulted to stupidity mode. Since it was non refundable, I ended up being stuck, and it cost a lot more across the board, and made a joyful celebration very stressful.

Always a good service. Easy to use and the information about the places to stay have been very accurate.

Easy access to the hotel and staff were very polite.

I found a perfect hotel, in the area I wanted, it was reasonably priced, included breakfast.

Es muy facil ver caracteristicas y ubicacion de hoteles para poder reservar que tambien es facil y comodo

Booking was easy as usual. Check in sucked

There was no booking done I paid for the booking the hotel didn’t receive any booking such a terrible experience

I made the mistake of booking a hotel based on Hotels.com’s photos, hotel rating, and reviews. I didn’t double check the reviews posted on Google before booking because I thought Hotels.com would be an accurate and trustworthy place to book through. I learned my lesson and will not be trusting Hotels.com for future bookings because despite the hotel’s recent and positive reviews on Hotels.com, arriving at the hotel the night of our stay showed us a completely different story. The hotel looked nothing like the photos. It was dingy and gross. There was dust everywhere and it looked dilapidated and old. After an hour, the hotel was so bad that we chose to cancel the rest of our stay and just go back home. Completely ruined our vacation. We tried to get some kind of compensation through Hotels.com for the stay, as we had only left our bags in the room to get something to eat and returned before leaving and never touched the bed or other items in the room, but Hotels.com wasn’t able to contact the property, so they couldn’t even get us a partial refund for the first night. Hotels.com was also not able to guarantee that we’d get a refund for the second and third night, despite us tracking down the hotel manager and having him speak to the Hotels.com representative over the phone with us (we did end up getting refunded for the second and third night, but had to leave without it guaranteed to us). Overall, I’ve learned to use another booking site, as this one is rampant with fake reviews and their customer service team did not help us get our refund, leaving us to argue with the hotel manager ourselves.

Edit:
LOL so someone from Vrbo Customer Support replied to this review that they would be reaching out to find out what happened in my experience and then they deleted the reply and wrote a new reply saying thank you for the feedback and they’ll “consider” it going forward… so I think that describes exactly the kind of customer support you’ll receive from Hotels.com if there’s an issue with your stay. “We’ll help you until you actually need help, and then we’ll tell you that we won’t do anything and you need to figure it out with the hotel, meanwhile the hotel tells you that you need to figure it out with Hotels.com”. Don’t waste my time promising you’ll reach out and help and then take it back the moment it requires you to do your job.

Ça va très bien, rien à dire de plus.