Cadent have been working on the gas mains outside my block of flats for over 2 weeks now. They hardly work during the day, but instead they do all the noisy work like drilling in the evening a... Ver mais
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Leia as opiniões dos outros
Our insurance company sent Cadent out to check a potential gas leak. Engineer Scott came within the hour and was very polite and professional. Gave good advice. Did a report efficiently. Very pleased... Ver mais
A empresa respondeu
Cadent van parked on Tesco Glossop superstore service road with two employees eating McDonald's food at just 3pm on 14 September 2026. When they finished, they dumped their rubbish on the pavement and... Ver mais
A empresa respondeu
Cadent gas was absolutely brilliant from the day I requested the gas meter move. The survey was good all communication excellent the the engineering team was quick to excavate and sort out the pip... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
Informações de contacto
Strand 1-3, WC2N 5EH, London, Reino Unido
- cadentgas.com
3,2
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great company, highly recommend..
The speed in which they came was unbelievable, they were with me within the hour. The engineer worked so professional which made me feel at ease. Would recommend this company to anyone.
15 de julho de 2025
Opinião espontânea
Resposta da Cadent
Good afternoon
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Useless company just send you around in…
Useless company just send you around in circles until you give up with your complaint. Will be taking it to the energy ombudsman instead.
7 de agosto de 2025
Opinião espontânea
Resposta da Cadent
Hello Adam
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
They came out within an hour of me…
They came out within an hour of me calling them. The engineer knew what the problem was straight away and turned the gas off. He gave us a hot plate because we couldn't use our cooker. He was very friendly and helpful. We were very impressed with the service.
8 de julho de 2025
Opinião espontânea
Resposta da Cadent
Good morning,
Thank you very much for taking the time to provide us with this feedback. I have logged an official ‘Thank You’ to be sent to the engineer’s supervisor, so that the relevant praise can be passed on to them.
Many thanks
Customer Care Team at Cadent
Good customer service
Very good customer service, picked up my old washing machine drum.
16 de julho de 2025
Opinião espontânea
Resposta da Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very unprofessional company with very…
Very unprofessional company with very rude employees. Also very poor customer response to complaints, dismissing complaint without any real investigation or explanation!
Extremely rude, discriminatory and aggressive Cadent employee entered my property without identifying himself or providing any kind of ID when requested to do so!
He was extremely rude throughout the time he was in my property for no reason whatsoever, muttering and making comments as he walked through the house with no provocation or any conversation. Had to be asked to leave property as refused to simply move a couple of items to access meter! After this he was asked to leave the property as his behaviour was totally unprofessional/discriminatory in nature. He threatened to leave property without a gas supply as he was leaving and displayed aggressive/threatening behaviour when challenged as why he was behaving in that manner!
Avoid this company at all costs and if you value your safety or sanity!
5 de agosto de 2025
Opinião espontânea
Resposta da Cadent
Hello Zahid
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
A Very professional visit
The visiting engineer was most professional and kept me aware of every action.
14 de julho de 2025
Opinião espontânea
Resposta da Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The gentleman who came I think his name…
The gentleman who came I think his name was Jaray was very helpful. He found where the gas was leaking and taught me how to turn the gas off as there was a switch underneath the hob that I did not know of. Highly recommend this man and his company 'Cadent'.
10 de julho de 2025
Opinião espontânea
Resposta da Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Professional
The engineer arrived asap and conducted a thorough investigation, he was professional, friendly and ensured I understood the outcome.
30 de julho de 2025
Opinião espontânea
Resposta da Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Cadent.gas..Excellent Service
Prompt service .keeping us updated on what was wrong and repair timescale which was excellent. Very nice team who had time to answer questions. and offer any help that was perhaps necessary regarding heating and cooking etc.
12 de julho de 2025
Opinião espontânea
Resposta da Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
I am ultra impressed with this service.
I am ultra impressed with this service.
Arrived & fixed within the hour. A very polite & professional man attended at our home carried some checks, sourced and repaired the leak giving very good & practical advice.
Wonderful! Thank you
18 de julho de 2025
Opinião espontânea
Resposta da Cadent
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Quick and efficient and super helpful
9 de julho de 2025
Opinião espontânea
Resposta da Cadent
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Reliable and prompt problem solving
Prompt and reliable staff that politely explained and rectified the problem within a specified time frame. 5 stars without reservations.
6 de junho de 2025
Opinião espontânea
Resposta da Cadent
Hello Dave
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Absolutely brilliant service from the…
Absolutely brilliant service from the cadent representative. He fully went above and beyond. Very outstanding service coupled with brilliant knowledge. I cannot highly enough recommend Cadent.
26 de junho de 2025
Opinião espontânea
Resposta da Cadent
Hello
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Shocking organisation rude aggressive…
Shocking organisation rude aggressive behaviour poor communication lacked respect coming into my home. Be careful when they are in your area as the attitude is very much couldn't care less about households, an approach based on a feeling that they feel untouchable
UPDATE - Already in contact with your customer care team (Eastern) sent them video of the damage to my carpet and raised a formal complaint, unsurprising no further update
1 de agosto de 2025
Opinião espontânea
Resposta da Cadent
Hello
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
They came out quickly
They came out quickly. Dealt with the situation in a polite and caring manner. Made sure everything was working properly before they left. Excellent service from them.
21 de junho de 2025
Opinião espontânea
Resposta da Cadent
Hello Jean
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Stress free experience
After discovering a leak and reporting it all engineers arrived very quickly and secured the leak. They were all pleasant and very helpful and made us feel at ease with how worried we were.
28 de junho de 2025
Opinião espontânea
Resposta da Cadent
Hello Maxine
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Fantastic!
We had to call cadent for emergency call out, as out cooker wasn’t reinstalled properly, gas had been leaking all day, I don’t notice until my daughter got home and smelt it.
They were out in 55mins, the male on the phone told me how to turn the gas off.
The male (Tej) that showed up was brilliant! Friendly, empathetic and genuine guy. He tried everything to sort my cooker out to. And left us an electric hob to cook with.
4 de julho de 2025
Opinião espontânea
Resposta da Cadent
Hello Tracey
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Speedy service following a concern of a gas leak
Very helpful on the phone and they came out quickly. Gas engineer was very polite and sorted out the problem quickly for us. Overall excellent service
1 de julho de 2025
Opinião espontânea
Resposta da Cadent
Hello
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
GARDEN GAS PIPE LEAK
I was very impressed with how quickly the team arrived. All were very polite, personable, and professional. They also introduced themselves.
They kept me informed with the process. I cannot fault the service, which must have only taken 20 minutes to resolve.
I was very impressed!!😃
30 de junho de 2025
Opinião espontânea
Resposta da Cadent
Hello
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The response to the request for help with a meter problem
The response to the request for help was quick, no waiting for hours. The workman was polite and efficient explaining what he was doing. He also checked other areas of the gas system for safety. He spotted something that will need attention in the future, telling me that Cadent would be in touch in the near future to make an appointment to rectify the situation.
4 de julho de 2025
Opinião espontânea
Resposta da Cadent
Good evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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