Cantourage Clinic Opiniões 

167
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Been with the clinic a couple of years and they have consistently the best customer service. Also knowledgeable clinicians, straight forward order placement, and if there are any issues - the team is... Ver mais

Classificada 5 em 5 estrelas

I don’t have a bad word to say regarding Cantourage. The staff who work on the front line are fantastic from Ben to Ellen. If you have a query or need to check something you can call and will get answ... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The staff at cantourage are absolutely awesome!! Nothing is ever too much trouble and they always deal with questions, queries and emails very promptly. Whilst stock issues can be annoying it’s not th... Ver mais

Classificada 5 em 5 estrelas

I transferred to Cantourage near the end of June. Process was very efficient compared to other clinics. I had an initial consultation 25th june and seen pain specialist Dr. Gerard Sinovich... Ver mais

Informações sobre a empresa

  1. Clínica especializada

Escrito pela empresa

We are a CQC registered Medical Cannabis clinic that provide consultations for private patients and prescribe cannabis based products for medicinal use. We serve patients looking for treatments for an array of conditions including; Pain, Psychiatry, Palliative Care, Neurology, Gastroenterology and Oncology.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

167 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(167)

23 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A nice legal way of being prescribed…

A nice legal way of being prescribed cannabis..

I've tried many medicines for my crohn's disease and arthritis but nothing beats cannabis.

So I was glad when I heard about cantourage and that I can now get my medicines without fear of being illegal anymore .

12 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Truly life changing

The entire team has been nothing short of life changing. Thoroughly recommend!! Almost literally held my hand the entire time and never even fluttered an eyelid. Thankyou so much 💚

6 de fevereiro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Decent to begin with can't not fault…

Decent to begin with can't not fault but seemed to go downhill very fast as I am having to constantly pay for medication (£500+) and then not being shipped then received and email after they closed so no contact to find out what's going on and that is this month's problem last month thay forgot to put half of my prescription in also the month before that one two months ago the only put though 10g of strawberry glue instead of 30g so now on the Look for a new clinic.....An update clinic response was justified outcome was good for both parties and still a patient with cantourage

2 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

New patient - 10/10 !

New patient - just received my medication today. The whole process was stress-free and quick, very professional.

Once the initial assessment was done, I was able to book my first consultation 2 weeks after. The Dr. who prescribed me was incredible nice and answered all my questions.

Received the payment link for the pharmacy 7 working days after the initial consultation, which was a Thursday. I paid Thursday evening and it was dispatched on Friday and I received it today Saturday 9am through "Royal Mail Special Delivery before 1PM" and the medication is superb.

Would really recommend them 10/10

27 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I’m very pleased I chose the Cantourage…

I’m very pleased I chose the Cantourage clinic.
From the very beginning I have been treated with respect and dignity. The team are very professional and every-time I’ve needed advice there’s always someone there at the end of the phone.
To summarise, from my perspective absolutely a brilliant private health clinic, would highly recommend!

22 de janeiro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Still waiting for medication!

Still waiting for medication!
Been waiting way too long for my medication with script mistakes promised payment links
They do not like you using other pharmacies even though that is our right.
They could be way more open with their patients about issues as we would prefer honesty
Communication otherwise is usually good although i have been ignored on a few things and occasions i just think they are not entirely truthful in my opinion.

11 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Clinic Staff and Service

I really do rate this company, the service from the clinic team is always really helpful and supportive. Also completely without judgement which I believe is paramount when dealing with people suffering from mental health. The variety of help available, coupled with their speedy communication makes this the best company for me at the moment.

Call out to Ellen, who has recently went above and beyond in terms of service to help me, its truly appreciated.

13 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

"Exceptional Support and Quality Service"

I recently sought support from Cantourage, my private clinic and I am thoroughly impressed with the level of service I received. The support team at Cantourage exhibited exceptional professionalism and a genuine commitment to ensuring my needs were met.

From prompt and informative responses to a personalised approach in addressing my concerns, Cantourage's support team exceeded my expectations. Their dedication to providing quality service reflects in the seamless assistance I received throughout my interaction with them.

Furthermore, Cantourage consistently delivers top-notch products, contributing to my overall satisfaction with their services. I highly recommend Cantourage for their outstanding support and commitment to patient care.

23 de novembro de 2023
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

Hi Dave, Thank you for taking the time to write such a heartfelt review. Being personal while providing that professional service is key for us.... Not to mention we've spend the last few years sourcing different cannabis strains so its great to see all the strains we are brining are much appreciated - we will keep brining more craft strains to market to keep up with patient demands and expectations. Have a lovely day - Can Clinic Team

Classificada 5 em 5 estrelas

I don’t have a bad word to say…

I don’t have a bad word to say regarding Cantourage. The staff who work on the front line are fantastic from Ben to Ellen. If you have a query or need to check something you can call and will get answered within a couple rings or the live chat function, nothing has been too much trouble. The Dr I see at Cantourage too couldn’t be any better and is the best I have dealt with by far, understanding and genuinely interested in your opinion & experience - ultimately giving the patient best treatment plan. Keep up the good work!.

8 de novembro de 2023
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

Hi Ross - Ben and Ellen are fantastic so its great to see them get their flowers as they are always on the font line putting in a real shift! We want you to have the best care and experience so reading these comments lets us know we are heading in the right direction - but no time to let off the gas just yet! Plenty to still do :)

Classificada 5 em 5 estrelas

Cantourage have been fantastic

Cantourage have been fantastic, every step of the way they have gone above and beyond to ensure everything is okay.

Whenever I have had any questions, my calls have been answered within 5 seconds maximum and no matter how trivial my questions may be, they are always happy to answer them.

This is how medical cannabis should be, a company with care and compassion for their patients.

8 de novembro de 2023
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

Thank you for your kind review peanut! It gives us great strength to read these reviews and we will continue to go above and beyond. We have some new service improvements we are working on and hope to roll them out in the next months. Have a wonderful day and as always if you need anything you know how to contact us :)

Classificada 5 em 5 estrelas

Amazing clinic

Amazing clinic, answer calls and emails straight away, I’ve been with cantourage since January and I have nothing negative to say at all,
Helped me in so many ways, brilliant team,

30 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Flawless company

Flawless company. Making my life worth living again. Thank you to the team, and thanks to Ellen on the Web chat for sorting my queries!

26 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

absolutely life changing

absolutely life changing! the company is fantastic i have such lovely phone calls with the team! stress free clinic! thank you for what you do guys!

Taylor.

24 de outubro de 2023
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

Its amazing to get this kind of feedback and we have shared your messages with the team! Grateful to have the opportunity to have you under our care and we will keep pushing to improve the care the service for you and other patients. Best regards, Can clinic team

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. Friendly and competent staff. Overall an excellent experience with this company.

20 de outubro de 2023
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

They say youll never work a day in your life if you love what you do for work! We can say that everyone in the team love speaking with and helping patients in all capacities. Happy to ready you are pleased with the service but we know we can do so much better! Thanks for your support always. Best regards Can Clinic team.

Classificada 5 em 5 estrelas

Excellent customer service and value.

20 de outubro de 2023
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

We do our best every day to offer top notch customer service and will aim to keep improving always. Thank you for trusting us with your care. Best regards, Can Clinic Team

Classificada 5 em 5 estrelas

Highly recommended - They care and it shows

I can't recommend the people at Cantourage any more highly than I already do.
They are extremely polite, friendly, professional and quick to respond to all queries.
I mean it, their live chat service is invaluable and you're lucky if it gets past 2 rings before the phone is picked up.
They've made every interaction pleasant and painless.
You can clearly tell that its more than just a job for their team and it shows in the level of service they provide to patients.

If you need a recommendation, go with Cantourage, you're making the right decision with that.

10 de outubro de 2023
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

Thank you for the wonderful recommendation. Everything we do is to make sure we can take care of patients so they feel the way you have explained in your review. We love what we do and we pinch ourselves that we get to work in this industry! Thank you for allowing us to be responsible for your care, we will keep striving every day to improve and make your lives as pleasant as possible. Best regards, Can Clinic Team

Classificada 5 em 5 estrelas

The staff at cantourage are absolutely…

The staff at cantourage are absolutely awesome!! Nothing is ever too much trouble and they always deal with questions, queries and emails very promptly. Whilst stock issues can be annoying it’s not the clinics fault. They do their upmost to help and keep you informed. Last time it was 4 days from appointment until received meds, absolutely fantastic. Big shoutout to Ellen, who answered all my questions about a few things. All answered very quickly and professionally! Keep up the excellent work cantourage 😊

14 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I have had a couple of issues with my…

I have had a couple of issues with my latest prescription and quality of the medication. I have so far dealt with Joshua, Ellen, Ben and Arjun. All the staff are extremely helpful and always try to resolve any issues in a timely manner. Things happen in life....its how we deal with them that's important. 10/10 for Customer service and correspondence. It's nice to be important.... but more important to be nice....

8 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Best Clinic in the UK

Joined Cantourage in July with no issues at all . Just ordered my Repeat which was smooth a butter. All questions answered helpfully by staff with thanks. This is one of the leading clinics in the UK with the best Pharmacy choices. 100% recommend for any new MC users.

29 de agosto de 2023
Opinião espontânea

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