capitaloneshopping.com Opiniões 

Bought two items at two different times and never received any bonus points.

I have been a long time account holder and customer of Capital One Shopping Rewards. Two months ago my account was breached, my profile information changed and $285 in my rewards used by the hacker to buy gift cards. There is no number to call to reach the shopping department or direct email. You have to rely on a help box. After 6 weeks of constant remailing my help request I received an answer that my rewards would NOT be reinstated and they do not offer any guarantee on the security of their platform. This is not a secure platform, obviously easy for someone to hack and Capital One will not stand beside you if there is fraud.

Consistently underwhelming. Sure, you get the "cash back" but you also get a very narrow band of redemption options for your "value total." Just get a cash back card from someone reputable like Fidelity or even Discover and stop trying to navigate the Capital One quagmire of total bull.

I did the referral and even order something twice over 10 and my referral bonus is not pending or even counts smh where’s my reward??? TERRIBLE APP please report to the bbb

There's a choice of only 7 different gift cards available as rewards none of which interest me at all. The reward options are far greater with other cashback companies so there's virtually no incentive to use Capital One.

They ask you for too much sensitive information like bank accounts and others in order for you to redeem your rewards, gift cards selection is pathetic, and most of the gift cards are not preferred by the majority of people, No Walmart, Amazon, Home Depot, Kroger, Meijer, Target, Sams Club, Costco, gift cards, I stopped using them for the inferior variety of gift cards selections.

Just deleted my account. Somehow my points were submitted for an order to redeem a $142 lululemon gift card however I was ok with it and when I decided to use it, the gift card was depleted to a zero dollar balance already. What kind of scam is going on here???

This Capitol One extension for shopping is a scam! It takes over your purchases and removes other viable codes. Redeeming rewards is impossible as well. It's a total scam and the entire program should be canceled as it doesn't work!

I purchased something at Sam’s Club. Follow the rules to the “T” they credited me $50 for the rewards and then they turned around a month later and retracted it saying I modified or return my order neither is true. If I were you, I’d look for other merchants who are offering rewards and skip this one.

If ZERO stars had been an option, I would have selected it. In March, 2026, I purchased a new Epson printer through the Sam's Club website using the CapitalOneShopping extension as it offered a $75 "rebate." I chose the "in store pickup" as I was going to our Sam's Club the next day anyway.
Well, it is now almost October and I have still not received my rebate. I have written to Capital One three times now and have not even received a response by phone, email or postal mail. And when you call them, their Customer Service motto seems to be "ignorance is bliss" as they are useless.
DO NOT FALL FOR THE CAPITALONE SHOPPING "EXPERIENCE" AS IT IS NOTHING BUT A SHAM, AND THEY SURE DO NOT HAVE ANY CUSTOMER SERVICE!

Horrible. Disappearing offers. No customer setvice.

I’d give zero stars if I could. It’s impossible to redeem a reward- it sends a link to “verify” your email, which brings you back to the log in page and the exact same loop of sending a link to email that circles back to the log in page over and over again. Customer help has not responded to 2 inquiries. I’m deleting the app, blocking their emails, and canceling the card.

Was over on Amazon and was told I could get up to $100 back if I purchase the item over at Office Depot/Max and so I purchased an electronic device over their $200 limit and received 1.5% back.. totally misleading and deceptive by Capital One, that app is getting removed. DO NOT TRUST THE CAPITAL ONE SHOPPING APP!!

STAY AWAY!! $500 stolen from COS Acct due to poor security, no 2FA; along with $600 from my ckng account and it took them 2 weeks to ask my email address and no resolution or sorry. There are much better companies, like Rakuten, that offer real cashback, not a poor selection of gift cards.

I've only made a few purchases using the browser plugin so far. But they showed me a really great deal for a tech item I bought, where I got over $200 back in rewards. It didn't show up on my account at first and I had to contact customer support, but they resolved the issue and I did receive the reward. I deducted one star since I had to contact customer support so it didn't work perfectly, but I was really impressed at their response time and it definitely made me want to continue using the plugin. The gift card redemption options are a little limited but I was able to find a business I do shop at sometimes.

Same as everyone else. Capital One sent me a targeted email for $50 of $100 purchase at Sam's Club. I followed the terms and the exclusions exactly, the purchase tracked, showed pending, then rewarded and I redeemed it. Later Capital One clawed back the award making my account negative, and when I inquired they gave me a generic must of returned, modified or canceled the order. None of that applied and I contacted them numerous times, submitted receipts, screenshots, etc. Have proof of everything. Their customer service is unavailable and/or non responsive. There needs to be a major class action lawsuit against them as they continue to offer high dollar cashback with zero repercussions for not honoring what they promote, while I'm sure they are getting paid by the companies they are directing purchases to.

Run away from Capital One Shopping. No customer service at all and they want you to link a bank or credit card information in order to see if you qualify for redeeming your rewards. You see your rewards but you can't redeem them. Called Capital One but they know nothing about it. Removing it from my phone after finishing this review. Very deceptive product.

When trying to resolve payout issues the responses from the support team are often completely unhelpful, seemingly cut and pasted from a script, and seem designed to frustrate you into giving up. The rewards are deceptive in nature with offers in emails portraying eligibility while the fine print says otherwise. Absolutely predatory.

It really sucks. It never works.

I am writing this on pure principle. After enduring 9 consecutive rounds of automated nonsense emails regarding a missing reward, I bypassed standard support and forwarded the thread to the CEO's office. An executive case manager named Peter finally called me today. Instead of actually reading my file or fixing the problem, he left a voicemail telling me to go back to capitaloneshopping.com and follow the prompts! They are literally directing an escalated customer back to the exact webpage and automated system that failed them 9 times in the first place. Capital One Shopping counts on customers giving up out of sheer exhaustion. Even their highest-level corporate managers are playing dumb to avoid doing real work. I have close to $500 in rewards stuck in this system, and they treat their customers with absolute contempt. Do not trust this app.