Twice now the Capital One shopping system either was broken or, I hate to think it was done on purpose, screwed us out of what should have been decent cash back promos. We won’t use Capital One shoppi... Ver mais
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Leia as opiniões dos outros
I had $1,800 in rewards be drained into Apple giftcards on my account. No way to contact by phone, email, or chat. Sent message through a question area and got email stating "issue resolved." Indee... Ver mais
Absolutely horrible Customer Service when it comes to Capital One Shopping. You cannot speak to anyone on the phone. Three times by three different Associates I was given an email address that came b... Ver mais
This is the epitome of false advertising. 1)They offer you $40 bonus credit for signing up and accepting the browser extension but they never pay it. When you complain they say they don't know what... Ver mais
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Deals are not worth it.
They send out deals that look good but try and get your discount. It is almost impossible. Try Contacting Capital One Shopping. Again, almost impossible. Do not use this app. it is very frustrating and you do not get the discount. Also, if you contact Capital One for help, you are not going to get it. Total waste of time.
This service is a disaster
This service is a disaster. The extension will clearly tell you you're getting cash back then it never shows up. If you contact customer service, they repeatedly send a form letter saying you have to wait one YEAR before they're willing to look into the problem for you. They're rude and totally unhelpful. Definitely don't buy anything assuming the cash back will work. Better to stick with Rakuten.
Missing transactions, pain in the .......
Missing transactions, offer big rewards for shopping at a store only to find no history of the transaction. After purchase emails showing savings you could have had, if you just would have searched a day or 2 in advance of when you needed something. I BELIEVE THEY MAKE MONEY BY SELLING OUR SHOPPING HABITS.
Crooks!
They Could Care Less About Their Customers
BEWARE OF CAPITAL ONE SHOPPING!! Back in the end of January my account was hacked. Someone bought a gift card from my savings but fortunately the gift cards only gets sent to you as the customer. Bad thing is that Capital One Shopping will not take back nor credit your account as a credit card would. They say they are not the same division as the credit card and once your card is bought, it is bought. So....come to March and I thought I'd give my niece the information to use for her birthday. The gift card could then not be accessed, even though it was never used . They don't care and are not willing to help even though I had been hacked. They keep giving the same rote answer and do not either read nor respond to anything that you may write in your email. Why then even have customer service? They are horrible!!! I have removed the extension and app. When I called the company that the gift card was from, they were as nice and helpful as could be. It was actually Seohora and I was told that this wasn't the first time that they've heard this. Sephora customer service took the time and guided me in another way as to how I could open the card another way.
5 emails back and forth with COS.. AWFULL!!!
Capital One Shopping is a scam site
They give you the rewards on various coupons but when you go to the store to redeem the Store tells you your coupon is locked. When you try and contact customer no service you get meaningless emails that take forever and no results or solution. I believe this is just a scam to get consumer habits and sell them.
I got an offer for $50 off a $150…
I got an offer for $50 off a $150 purchase at Brooks shoes. After clicking on the link and buying a pair for $167, I was never discounted or credited for the $50. (The shoes were not an exclusion from the offer)
They literally stole a private one time…
They literally stole a private one time use coupon code that was given exclusively to me as an ExpertVoice member and posted it for anybody to use on the website so when I tried using it, it was already claimed! Seriously shady levels of tracking and invasion of privacy just to sometimes get a better deal on things - not a good trade off for me.
Trash
Trash, didn't tracking my shopping. And tried to contact customer service but always no response
Sign up bonus never credited. Customer support useless
I signed up with the initial $80 offer. Fast forward about 6 months, I emailed them to ask why it hadn't been credited to my account, and received a reply about a week later saying I was "ineligible" for a number of reasons that may or may not apply.
I reached back out to ask which of the terms I had violated, and I received the same email. Horribly disappointed. I will never be getting a capital one credit card
Capital One Shopping is a joke
Capital One Shopping is a joke. Tens, if not hundreds of emails with amazing deals but every time I click on a link I am for some reason never eligible for a deal so instead of getting 50 or hundred dollars back they offer a one percent back which of course I never see anyway. don’t waste your time and delete the opportunity to get emails from them.
Have been trying for a WEEK to redeem…
Have been trying for a WEEK to redeem $94 in a Chewy gift card. Says my phone number of decades is already in use. Help “fixes” it. Same thing happens again!!!!
The App “help” is no help. Problem appears to be with a poor App.
This is absolutely unacceptable and Better Business Bureau complaint is next!
Really crappy selection of gift cards
Really crappy selection of gift cards. No Walmart, No Amazon. AND...you can't deposit anything into your linked bank account. Really? Then why require one?
I'll be unsubscribing immediately.
total fake
none of my shopping trips is eligible for the rewards. I sent email to customer service, they didn't investigate at all, but just sent me this general email saying "Bonus limits apply to the specific type of Bonus Offer. You are limited to one active Bonus Offer per type (e.g., one Hotel Bonus, one Events Bonus, one Home Page Bonus, etc.) per account. Unless otherwise stated, Bonus Offers are limited availability, expire, and specifically tied to your individual account. As these are unique to your account, they cannot be shared or transferred to other accounts. To qualify for a reward, the spend requirement must be met by the order subtotal only. This includes the cost of non-excluded items after all discounts and promo codes are applied, and excludes taxes and shipping fees."
SO SKETCHY
SO SKETCHY please don't use this it is so sketchy it seems like one of those scam that don't even hide it.
Invalid gift card
They gave me a code for a gift card for staples.com, but it doesn't work. I've told them repeatedly that they gave me a 19 digit code but staples.com only accepts 16 digit codes. They keep saying they can't help me.
I made a large purchase through vrbo…
I made a large purchase through vrbo expecting to get a % back according to the promo. I got a confirmation email but later it said the purchase doesn't qualify. There is no support just a bot that circulates you around. Total scam.
I never received the reward discount…
I never received the reward discount that was promised when I clicked on their coupon. When I contacted their customer service and sent copies of the purchase and my credit card statement they gave me the runaround for 2 weeks and I never got the reward
Scam Partners
Writing this review because Capital One Shopping sent me to Ticketsmarter.com which is a scam website that doesn't even sell real tickets. You would think Capital One would properly vet the companies that want to be vendors on their service. It seems like any online liar, like Ticketsmarter.com, can sign up and have customers sent to them through Capital One.
Got some minor rewards
Got some minor rewards, spent more time tracking the long delays than its worth. Final straw was $50 reward to spend $150 on a gift card site. Guess what? Never received the reward, impossible to contact the company. Plus you'd need a lawyer to explain all the terms and exceptions which are several pages long and use complex language.
I would give zero stars if possible
I would give zero stars if possible. While I was on the D'Artagnan website a Capital One Shopping Offer came up offering me a Reward of $60 if I spent more than a certain amount. I far exceeded the required minimum, completing my order on the same window that the offer had appeared on. Before completing my purchase, several times another Capital One smaller window came up. When checking through "Bing" about these windows I was advised to not accept any of the lesser offers they presented, of for instance 1%, because that would cancel out and replace the original more generous offer (pretty sneaky of Cap One). I followed this advise and completed my order using the original window the $60 offer appeared in. After seeing that there was no pending reward showing on the Capital One Shopping Site after several days, I called to check on it. The result was several people BS'ing me until I finally got a Supervisor who at first basically told me " Oh, sorry, it didn't go through for some reason"...in other words "tough". When I persisted, I was assured by this person that she would check futher as to what could be done to make it right, and that she would call me back the next day. Its 3 days later and she never called me back. I believe Capital One Shopping is designed to be intentionally deceptive in order to obtain more transactions for Capital One. It is remarkably difficult to use, while at the same time claiming to be nearly automatic by Capital One. It amounts to fraud by omission and deception. I think someone should institute a Class Action Suite and require them to refund all the folks they've ripped off, and to clean up their act or shut down the website.
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