I've just taken delivery of a new Caple wine cabinet that fits nicely under my kitchen work surface. My wine is now chilled to the perfect temperature. During the whole ordering and installation servi... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We had a Caple tap fitted as part of a new kitchen 3.5 years ago. It recently started spluttering so I got in touch with the company direct (after being pointed that way by the kitchen installer.) I s... Ver mais
Aaron was very quick to respond to email request, personally checked the item was correct as per photo I sent and dispatch was very fast, packaged excellent, and received next day. Fantastic service... Ver mais
Highly recommended. Over 4 years ago I bought an pyro oven, microwave, fridge freezer, washing machine and dishwasher. Everything works perfectly still without one single repair. Highly recommended.
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Informações de contacto
Fourth Way, BS11, Bristol, Reino Unido
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Avoid Caple
Bought a wine cooler 4 years ago, which has failed. They can’t repair it! Received an offer for a replacement barely cheaper than available on the web. I expect products such as this to be better, to last far longer and have better service. These are not cheap in the first place. Some service agents are very pleasant, but the lady I spoke to this morning was loud, and I could barely get a word in….until after my patience wore thin when I had to raise my voice to be heard. Appalling attitude overall. I would suggest that if they record phone calls someone listens back to this call. Would not consider Caple products ever again.
1 de junho de 2026
Opinião espontânea
Resposta da Caple
Hi Paul, we're sorry to hear you're disappointed with your experience.
As part of our efforts to assist, the repair charge was refunded and a replacement appliance was offered at a significantly reduced price. While we appreciate that you chose not to proceed with this option, we'd be happy to revisit the offer should you wish to discuss it further.
Thank you for taking the time to share your feedback.
Lauren and Charlotte were absolutley…
Lauren and Charlotte were absolutley fantastic with their presentation. Their professional and engaging approach made the whole experience extremely informative, along with the opportunity to see the brilliant quality of the products.
28 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your wonderful review! We're delighted to hear that Lauren and Charlotte made the experience so informative and engaging. Caple
Cooker hood motor failed after 4 years. Very disappointing.
Caple cooker hood provided by our kitchen supplier.
Motor has failed after 4 years. Quoted £200 by Caple to replace/repair hood. This is not acceptable.
We can get a new hood for half that. Will not be buying Caple again.
30 de maio de 2026
Opinião espontânea
Resposta da Caple
Hi Neil, we're sorry to hear you're disappointed with your cooker hood. We appreciate that repair costs can sometimes make replacement a more attractive option. If you are considering purchasing a new cooker hood, please contact our Customer Care team, who would be happy to discuss the options available and may be able to offer a discounted replacement price. Caple
Fast and simple delivery or spare mixer…
Fast and simple delivery or spare mixer parts
16 de maio de 2026
Resposta da Caple
Thanks so much for your positive feedback James, let us know if there is anything else we can help you with. Cape
5 appliances, over 4 years, still in perfect running order
Highly recommended. Over 4 years ago I bought an pyro oven, microwave, fridge freezer, washing machine and dishwasher. Everything works perfectly still without one single repair. Highly recommended.
30 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your fantastic review, Gaz! We're delighted to hear your appliances are still performing perfectly after more than four years. Your recommendation means a lot to us, and we truly appreciate your support.
Great Company
We use Caple drinking water cartridges so we're regular customers. The site makes it Easy to order, good prices, quick delivery.
14 de maio de 2026
Resposta da Caple
Hi Amanda, thanks so much for your 5 star review! Caple
Always good service and communication…
Always good service and communication along with swift postage
19 de maio de 2026
Resposta da Caple
Hi Penny, thanks for the 5 star review. Glad to hear you were happy with our service! Caple
Cooker hood filters
Finding ,ordering and paying was simple enough but the price for the filters was shocking,delivered within 2 days , I will look for alternatives or do without appreciate they probably don't make the items and need to make a profit
18 de maio de 2026
Resposta da Caple
Hi Alan, we're pleased to hear you found the ordering process simple and that your filters arrived quickly. We do appreciate your comments regarding the pricing and will certainly take your feedback on board. Thank you again for taking the time to share your experience.
Excellent advice on what part I needed…
Excellent advice on what part I needed and was in formed via a phone call when I would receive the order ….and it actually arrived two days earlier
14 de maio de 2026
Resposta da Caple
Hi Andrew, thank you for the positive feedback. We're happy to hear your order arrived earlier than expected and you were happy with the service. Please let us know if there is anything else we can do for you. Caple
Good Service
After a previous disappointing experience. Olly restored my faith in Caple. He was friendly and had good customer care. Very happy with his service.
20 de maio de 2026
Opinião espontânea
Resposta da Caple
Hi Linda, thank you for your feedback! We're delighted Olly was able to restore your faith in Caple and provide such friendly and helpful service. We'll be sure to pass on your kind words to him. Caple
Excellent service from Caple
Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would have no hesitation in recommending Caple for spare parts
20 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your fantastic review! We're delighted Willow could help with your delivery arrangements and that your spare parts arrived so quickly. We really appreciate your recommendation and kind feedback. Caple
Having had one of the sink plugs break
Having had one of the sink plugs break, I ordered 2 replacements. Communication and delivery was first class and the product arrived with no issues.
18 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your great review Wayne! We're delighted to hear the communication, delivery, and replacement parts all arrived smoothly. We really appreciate your feedback!
Caple were very helpful in replacing…
Caple were very helpful in replacing the cracked water reservoir on my new tumble drier. Thank you.
20 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your kind feedback! We're delighted we could help resolve the issue with your tumble dryer quickly for you. We really appreciate your review!
Amazing experience and even better food…
Amazing experience and even better food thank you so much jo
19 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your lovely review! We're delighted you had such an amazing experience and enjoyed the food prepared by Jo.
Always a good experience...
I have been specifying Caple for many years now and have never had any issue with quality or service.
Max and his team are swift in responding to any query I have.
Caple is now one of my 'go-to' brands for my kitchens.
1 de maio de 2026
Opinião espontânea
Resposta da Caple
Hi Tim, Thank you for your continued support and wonderful feedback! We're delighted to hear Caple remains one of your favourites and our service team continue to provide swift and reliable service. We truly appreciate your loyalty over the years. Caple
Excellent service
Excellent service, goods arrived very quickly with excellent communication, thank you!
11 de maio de 2026
Resposta da Caple
HI Nigel, thank you so much for 5 star review, we're really glad to her your goods arrived so quickly! Caple
Willow from customer services was very helpful
Willow from customer services was very helpful, and kept me informed all the way through.
18 de maio de 2026
Opinião espontânea
Resposta da Caple
Hi Ella, thats great news thanks for letting us know. Caple
Max was very good and went out of his…
Max was very good and went out of his way to help us
4 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your kind review! We're delighted to hear Max went out of his way to help you. Caple
Great customer service
Great customer service, Willow Neal sorts out issues and communicates brilliantly.
18 de maio de 2026
Opinião espontânea
Resposta da Caple
Hi Ross, thanks so much for the positive feedback, we really appreciate it. Caple
Amazing customer service
Willow was amazing, really helpful with getting the order processed quickly and pass over the delivery date. Thanks :)
18 de maio de 2026
Opinião espontânea
Resposta da Caple
Thats great news, thanks for the 5 star review Alex!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.