I've just taken delivery of a new Caple wine cabinet that fits nicely under my kitchen work surface. My wine is now chilled to the perfect temperature. During the whole ordering and installation servi... Ver mais
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Leia as opiniões dos outros
We had a Caple tap fitted as part of a new kitchen 3.5 years ago. It recently started spluttering so I got in touch with the company direct (after being pointed that way by the kitchen installer.) I s... Ver mais
Aaron was very quick to respond to email request, personally checked the item was correct as per photo I sent and dispatch was very fast, packaged excellent, and received next day. Fantastic service... Ver mais
Highly recommended. Over 4 years ago I bought an pyro oven, microwave, fridge freezer, washing machine and dishwasher. Everything works perfectly still without one single repair. Highly recommended.
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Informações de contacto
Fourth Way, BS11, Bristol, Reino Unido
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Customer Service from Aaron…
Excellent Customer Service from Aaron O'Brien who investigated the problem with their spares supplier and took quick and responsive action to meet our requirements. Aaron also took on board the issues with cleaning and corrosion risk.
18 de maio de 2026
Opinião espontânea
Resposta da Caple
HI Andrew, thank you for your fantastic feedback! We're delighted Aaron could investigate the issue quickly and provide responsive support throughout. Caple
This was a replacement for a previous…
This was a replacement for a previous item ordered from this company. I had ordered the wrong size, so my fault, NOT the company’s. The lady I spoke with regarding its return was most helpful and was able to point me in the right direction for the product I needed. I have had dealings with this company in the past and have always found them to be very helpful. The product was dispatched very quickly, meaning I received it two days after placing the order. That is what I call service. Thank you Caple.
2 de maio de 2026
Resposta da Caple
Hi Mr Johns, thank you for your wonderful review! We're delighted our team could help you find the correct product and make the return process easy. It’s great to hear your order arrived so quickly, and we truly appreciate your continued support of Caple.
The first purchase was a set of taps which came apart when customer used it flooding their kitchen, but you did send a letter of apology to me and I still lost my customer.My second experience with ca
My second experience with caple. and my second bad experience with caple.
Difficult to deal with, unable to purchase the aerator on its own (probably £3)
had to purchase the whole kit @ £18, including the ceramic cartridge, which I carry in stock anyway! plus £9.99 postage. Outrageous.
15 de maio de 2025
Resposta da Caple
Hi Brandon, we are sorry that you have had this experience. We do try to have all spare parts available, however some products are only supplied as complete kits. We sincerely apologise for the inconvenience caused and that the service received has not been to the standard you would expect from us.
As a gesture of goodwill, we will refund the delivery charge. Caple
Excellent service from Aaron and Caple
Excellent service from Aaron and Caple, had an issue with our wine cooler (digits not fully displaying). Explained the parts required to resolve and we sorted out the parts there and then, speedy delivery and all resolved.
5 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your fantastic feedback! We're delighted Aaron could help resolve the issue with your wine cooler. Caple
Person answering ‘phone very polite and…
Person answering ‘phone very polite and helpful.
Advised me on what I needed etc
7 de maio de 2026
Resposta da Caple
Thank you for your kind feedback! We're delighted our team could provide polite and helpful service and assist you with what you needed. Caple
Ordering
Willow was very helpful this morning. As a new customer I am just getting used to ordering and the help I received made things very easy
14 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your lovely review! We're delighted Willow could help make the ordering process easy for you. We really appreciate your feedback and look forward to helping you again in the future.
Resposta da Caple
Thank you for your review Richard! We're delighted you were happy with the service and timing. We really appreciate your feedback! Caple
Customer service is great
Customer service is great. Chan Singh was very helpful and efficient.
Thank you
14 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your kind feedback! We're delighted to hear Chan was so helpful and efficient. We'll be sure to pass on your thanks!
Had an issue with internal tray for new…
Had an issue with internal tray for new oven. Contacted Caple and same day Aaron confirmed a new replacement one was on its way. Thank you!
13 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your great review Vicky! We're delighted Aaron could resolve the issue so quickly and arrange a replacement tray for you. We really appreciate your feedback!
Great service
Great service
Shout out to Aaron in customer service who helped straight away and nothing was too much trouble :)
7 de maio de 2026
Opinião espontânea
Resposta da Caple
Hi Char, thank you for your lovely feedback! We're delighted Aaron could help straight away and make the process easy for you. We'll be sure to pass on your kind words!
Resposta da Caple
Hi Nick, thank you for your great feedback! We're delighted to hear Hannah provided such brilliant service. We'll be sure to pass on your thanks!
Caple themselves are brilliant!
Caple themselves are brilliant!
In Particular Willow from the team, whenever asked for assistance has always been fantastic and cannot help enough!
13 de maio de 2026
Opinião espontânea
Resposta da Caple
Hi Damien, thank you for your wonderful feedback! We're delighted to hear Willow has been so helpful and supportive whenever you've needed assistance. We'll be sure to pass on your kind words!
Wonderful day at Caple studio
Had an experience day with Jo and Andrea — what an informative and enjoyable day! The food was fantastic, and it was great to see the products in action. I’m very impressed with the brand as a whole; there’s so much to offer clients when upgrading their ovens.
12 de maio de 2026
Opinião espontânea
Resposta da Caple
Hi Kerry, thank you for your lovely review! We're delighted you enjoyed the experience day with Jo and Andrea and loved seeing the products in action. It's great to hear you were impressed with the day. Come back again soon. Caple
We only needed a head for our kitchen…
We only needed a head for our kitchen extender tap. However the kitchen was purchased 8+ years ago and we thought that the part might be obsolete. Emma sent me the link with the part within minutes & it’s now en route. The process could not have been simpler. Thank you
12 de maio de 2026
Opinião espontânea
Resposta da Caple
Thank you for your wonderful feedback! We're delighted Emma could help you find the correct part so quickly. We’re so pleased the process was simple and straightforward for you!
Resposta da Caple
Thank you for your fantastic feedback! We're delighted to hear Willow was so helpful and that you received great service. We'll be sure to pass on your kind words!
Pure quality and excellent customer…
Pure quality and excellent customer service, my go to supplier when needed.
27 de abril de 2026
Resposta da Caple
Thank you for your wonderful feedback! We're delighted to be your go-to supplier and truly appreciate your kind words about our quality and customer service.
Great aftersales service
I can't praise Caple enough for their after sales service (and obviously their kitchen products). I was helped with a warranty matter by Chan, who couldn't have done more to understand and resolve my problem, promptly and courteously. Im a very happy customer
7 de maio de 2026
Opinião espontânea
Resposta da Caple
Hi Jennifer, thanks so much for the 5 star review! We're glad to hear Chan was able to resolve your problem, please let us know if there is anything else we can help you with. Caple
Multiple appliances failed in short time
Extraction hood lasted 1.5years until the fancy control panel stopped working. Warranty claim for repair was a painful process with 3 attempts of repair until they approved control panel replacement. Then the induction hob burned out sending horrible smell in the kitchen. No warranty, obviously and been replaced by other brand. Waiting for the oven and fridge to pack it up so I can finally get rid of caple appliances on my kitchen. Not my choice, kitchen designer.
8 de maio de 2026
Opinião espontânea
Resposta da Caple
Hi Marcos, We’re sorry to hear you’ve been disappointed with your experience. Having reviewed our records, we can see the appliances were originally supplied in February 2022, which would make them over 4 years old and therefore outside of our warranty period. We can also see that we attended regarding the hood in late 2023, where replacement parts were fitted across two visits to resolve the issue.
We haven’t received any further reports since then regarding the hood or other appliances. If you are currently experiencing issues with any Caple products, please do contact our Customer Care team directly and we’ll be happy to look into this further for you! Caple
Resposta da Caple
Hi Karen, thanks so much for 5 star review. Please let us know if there is anything else we can help you with. Caple
An expensive purchase
I purchased an extractor fan filter which in itself I thought to be expensive but when the exorbitant postage cost was added it became a very expensive transaction. The filter arrived quickly which presumably explains the cost but I didn't need express delivery and would rather pay have paid less.
21 de abril de 2026
Resposta da Caple
Hi Jennifer, thank you for your feedback. We’re pleased to hear your filter arrived quickly, although we appreciate your comments regarding the cost of postage. We’ll certainly take your feedback on board as we continue to review our delivery options and services. Caple
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