Car Care Plan Opiniões 9787

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Really good service took my car into Eden Vauxhall Reading branch for investigation into problem. Was informed by them that Car Care okayed repairs later that day. Repairs completed very quickly. All... Ver mais

Classificada 1 em 5 estrelas

Feel ripped off, bought an alloy wheel repair plan from AutoTrust. Put in a claim that was initially approved. The technician who came to do the repair told me he could do a cosmetic repair but that... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Friendly and professional. They communicated their ETA the day before and were on time. They were progamtic about where the fix could be done given the lack of wide flat spaces nearby. Happy with the... Ver mais

Classificada 4 em 5 estrelas

Good overall service from start to finish. The customer service advisors are great to speak to and very helpful. Although the claim process can be lengthy due to its process for claims on repairs, the... Ver mais

Informações sobre a empresa

  1. Companhia de seguros de automóveis

Escrito pela empresa

Car Care Plan is the UK's leading provider of vehicle warranty and motoring programmes.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

10 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Like new

Friendly and professional. They communicated their ETA the day before and were on time. They were progamtic about where the fix could be done given the lack of wide flat spaces nearby. Happy with the final result.

4 de junho de 2026
Classificada 5 em 5 estrelas

Efficient, helpful and polite …

The gentleman that came out I cannot recall his name but he was very polite and friendly. He was efficient and time effective with the job at hand and in the service he gave.the gentleman gave all the appropriate information aftercare and answered any questions I had. I have no negatives to note of this experience

4 de junho de 2026
Classificada 1 em 5 estrelas

After buying a second-hand car from…

After buying a second-hand car from Snows.2017plate 2 months ago
I had warranty included. dropped my car off as problem with the bonnet catch. the warranty was told its wear and tear i would class the bonnet catch as an essential working of a car., apparently covers clutch and other parts unfortunately that would be classed as wear and tear. So absolutely pointless I personally think opening the bonnet is a crucial part of any car.
It cost me 112.00 pounds and would cost 409.00 pounds to fix after I pay 50.00 a month for the plan its cheaper without the plan i could pay it.

legal frauding g people.

The warranty makes no sense. I would stay clear off this company with a barge pole.

what i am paying for.

Absolutely fuming

Thanks for the reply a pity you fob me off with looking for a number i have spoken your customer service and there also not fit purpose and dont want to find a solutuion absoluuley rediculous. My solicitor has been contacted and he will in contact with your company in the next few days

3 de junho de 2026
Opinião espontânea
logótipo da Car Care Plan

Resposta da Car Care Plan

Hello,

Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.

Kind regards,

Car Care Plan

Classificada 5 em 5 estrelas

Pretty good

Pretty good really. Took a while to work out how to contact them but once did this all booked in easily. And the specialist did a great job.

27 de maio de 2026
Classificada 1 em 5 estrelas

They find anyway to reject your claim

They find anyway to reject your claim. I had paid £340 without any details or written explanation I had a tiny scratch but it was rejected. Avoid

3 de junho de 2026
Opinião espontânea
logótipo da Car Care Plan

Resposta da Car Care Plan

Hello,

Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.

Kind regards,

Car Care Plan

Classificada 1 em 5 estrelas

not trustworthy and worthless insurance

I have alloy cover and put in a claim for repairs only to be rejected for apparent corrosion shown in photos, I asked for detailed proof as I can only see scratches and there is nothing in policy book I got saying any corrosion would invalidate the policy. This cost me £500 off the part exchange price

1 de junho de 2026
Opinião espontânea
logótipo da Car Care Plan

Resposta da Car Care Plan

Hello,

Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.

Kind regards,

Car Care Plan

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