AutoProtect Opiniões 25 892

They were very helpful, explained everything well, and were very professional.

Everything explained very well. Prompt delivery of all related documents. Overall, excellent service.

It seemed quite straight forward once you knew what was expected as to the input of information. You need a smart phone to input what was required.

I would give a 5 only for the fact that sometimes whrn I yry to login the code never comes into my email / phone.

Apart from that claiming is a breeze.

They don't respond quickly to the claims and their procedures to pay the claims are very complex, they continue asking evidence when you provide that evidence they asked, they add another evidence. The process can take more than 3 months to get an evidence from a garage. It's frustrating.

Very straight forward with clear communication.
Details explained clearly

Easy process to use. Quick response from the company

Easy claim submission process by app

Easy to use and reassuring in getting the job done

It seems to work well

Prompt communication, useful App.

Very easy to submit the required information

Easy to submit a claim and upload photos of damage. Clear instructions and easy steps.

Knowledgeable technician. Excellent work.

We had such good service from James Earl ,lovely guy who explained everything .He is the sort of person you want as a salesman he has the right attitude.Had other cars ,but BMW are a cut above the rest. Everyone was nice at Brighton,and Kayliegh the manager came and thanked us. We also got a follow up call

There is alot of information to process, but Kelly was happy to go back on any point I have been unsure about.
Would use again..thanks

Verification code very slow.
Verification code did not work on App.
Took ages to submit claim.

It takes an age to get through to you. Your T&C’s are extremely vague in terms of what is covered.

Comprehensive cover with a good choice of items, clearly laid out and explained.