Carismahair Opiniões 

56
•
TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Bought secret halo extensions grey. Since my hair is very white I saw right away (through the unopened package) it is not the right colour. Asked for return and they sent me an adress to China. H... Ver mais

Classificada 3 em 5 estrelas

THe actual hair is good quality, but It is too big for my head circumference, and I specifically did not want clips, and it has clips. I looked through the website before ordering to make sure there... Ver mais

Classificada 2 em 5 estrelas

I received two, tried on one that didn't remotely fit my head (I have a normal sized head). Texture was extremely synthetic and oily. Color was beautiful, but everything else negated they m that. And... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I found Carisma hair approachable & they answered my questions honestly before purchase. However, there were a few things that I didn't like about the product & I discussed it with them: there was too... Ver mais

A empresa respondeu


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

56 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 62% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,9

Todas as opiniões

(56)

39 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Colour match was a lifesaver

The colour match garanti/help was a lifesaver! Sweet and understanding costumerservice.
The honey blond halo is a bit heavy on the highlight part, but otherwise very colour true for a natural blond hair.

5 de janeiro de 2026
Opinião espontânea
logótipo da Carismahair

Resposta da Carismahair

Ingrid-Sofie, thank you so much for taking the time to share this. I’m really happy to hear the color match support was a lifesaver for you, and that the shade still felt true and natural overall.

I also appreciate you mentioning the honey blond feeling a bit heavy on the highlight section, that’s genuinely helpful feedback and I’m sharing it with our product team as we keep improving the blend and comfort.

If you ever want, feel free to message us with a quick photo of your hair in natural lighting and where it feels heaviest, and we can suggest a couple of simple tweaks that other blonde customers found helped it feel lighter while still looking seamless.

- Carisma Hair

Classificada 5 em 5 estrelas

Aside from the fact that Jenny was very…

Aside from the fact that Jenny was very friendly, patient and helpful, the package arrived quite quickly, and also I was excited to see how great the halos actually are, how easily and lightly worn, how right the colour (which is not easy because my hair is somewhere between red and blonde). Overall I am 100% happy with this purchase

15 de janeiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

I feel like me again, I feel beautiful again...

at first the experience was not very good. the first halo extensions I received did not match my hair color not even close, and I wanted a refund. but then they offered me a refund, or an exchange or offered to send me the right color and keep the other set that didn't match if I paid an additional $19.00. I was in a hurry to receive my extensions so I just paid the extra shipping fee for the correct color and kept the other ones that were not a match. when I received the new ones I was sure they weren't going to match the color of my hair. but they were a perfect match, and I love them! they blend in with my hair so good I'm so amazed. I lost all my hair to chemo treatments about 5 n half years ago and didn't think I would ever get my long hair back as my hair grows very very slow. in the last 5 years my hair is only barely to the top of my shoulders and I don't think I have enough time left on earth to wait another 11 years for it to grow back as long as it was before chemo treatments. thank you so much, now I feel like me again, & I feel beautiful again. thank you Carismahair sincerely, Charlotte Rivera.

8 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

If I could give them zero stars

If I could give them zero stars, I would. Their website says easy returns, that's a lie. Don't BUY from this company, save your money. I wasted $59, yep, my fault. I should've read their reviews. I dealt with two agents Jenny and Vena.

9 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Took over 3weeks to receive

Took over 3weeks to receive. Now refunding me is so complicated I’m ready to give up. Read their return policy. Nightmare
Llegó demasiado tarde y no pagan el shipping para el retorno , no vale la pena comprarlo . Son una estafa

26 de dezembro de 2025
Opinião espontânea
logótipo da Carismahair

Resposta da Carismahair

Hi Carmen,

I’m really sorry this was your experience. Waiting over 3 weeks is already frustrating, and I understand why trying to sort a refund afterward would feel like the last straw. I hear you: when it feels like returns are difficult and shipping isn’t covered, it can come across as unfair.

We’re not here to take anyone’s money and disappear, and I’d like to personally make sure your case is handled properly. The issue is that Trustpilot doesn’t show us enough details to find your order from this review.

If you can send us your order number or the email used at checkout (you can reply here or message our support), we’ll locate your order and give you a clear, direct next step so you’re not stuck going in circles.

To make it quick, please include:
Order number
Email used at checkout

Once we have that, we’ll take it from there and get this resolved with you.

Carisma Hair Support Team

Classificada 1 em 5 estrelas

Took over 3weeks to receive

Took over 3weeks to receive. Now refunding me is so complicated I’m ready to give up. Read their return policy. Nightmare

23 de novembro de 2025
Opinião espontânea
logótipo da Carismahair

Resposta da Carismahair

Hi Antoinette-Marie,

Thank you for sharing this. I’m genuinely sorry it took over 3 weeks for your order to arrive, and I completely understand how frustrating it feels when you then try to sort a refund and it turns into more steps than it should.

We do want to fix this properly, but we can’t locate your order from the name shown on Trustpilot alone. If you can message us with your order number (or the email used at checkout), we’ll pull everything up right away and make sure you get a clear answer with the quickest resolution.

To speed things up, please send:
Your order number
The email used at checkout

Once we have that, a team member will take ownership of your case and guide you through it directly so it doesn’t feel like you’re being passed around.

Carisma Hair Support Team

Classificada 5 em 5 estrelas

I never felt so much more beautiful🥰🥰🥰

I have a great experience with my halo. I have never been so happier. I felt so beautiful. It helped me in a long way. I am a girl that has hair loss and ever since I start wearing my halo extension and it has nothing but amazing to me and this company is super amazing great quality amazing people I’ll chat with you if you need them I just want to give hands off to this amazing company. I thank you for everything you guys are doing for me. 🥰🥰🥰🥰

Much love 💕

15 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Stay away

Stay away. I wish I would have read the reviews before I purchased. The hair piece was too big for me and the color was not a good match. They won't accept the return simply because I tried it on once. In order to exchange for a different shade, I have to pay $19 for shipping. $19! I can ship this for $5 as it hardly weighs anything. What a waste of money.

14 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Kind & Courteous

After a few emails, I was able to receive the help I needed. One Halo extension I received, the Halo band was not connected. After successfully corresponding with the company they were very kind and courteous and are sending a new Halo extension to me. Wonderful to deal with. The Halo’s look amazing and are so easy to put in. I love mine (I have two sets).

10 de novembro de 2025
Opinião espontânea
logótipo da Carismahair

Resposta da Carismahair

Hi Lisa,

I’m so sorry to hear this. It’s definitely not the experience we want for you.

I’d love to help get this resolved for you right away. Could you please email us at hello@carismahair.com with your order number and the photos you mentioned? Once I have those details, I’ll make sure to arrange the best solution for you as quickly as possible.

Classificada 5 em 5 estrelas

Exceptional customer service and simply wonderful Halo extensions

Exceptional customer service- expert and friendly and extremely reliable and quick. The Halo extensions are truly wonderful; I had been losing a lot of hair recently but now I have a veritable mane! And the colour match (thanks to the customer service team and especially to Vina) is spot on. It really helps boost your confidence. Thanks so much!!!!

10 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service and nice product

Updated review since my first order did not arrive due to the shipper. Customer service Vina and Jenny were exceptional and updating me for the new order shipped to Mexico and they arrived! So worldwide shipping does work. They were very helpful in the process and I appreciate their great service. The product looks good and I’m excited to try. Thank you!

14 de outubro de 2025
Opinião espontânea
logótipo da Carismahair

Resposta da Carismahair

Hi Tam,

Thank you for taking the time to share your experience. This is definitely not the experience we want for any of our customers.

I’d really love the chance to look into this. Could you please reach out to us at hello@carismahair.com with your order number, full name, and shipping address? Once I have that, I can check your tracking, investigate with the courier, and make sure we get this resolved as quickly as possible.

Carisma Hair.

Classificada 5 em 5 estrelas

first email from Carisma completely put…

first email from Carisma completely put me at ease. They personally reached out to me because of my review about why I chose this company.

I ordered two types – straight and wavy – and I was able to use them for my fantasy character birthday. For the first time, I didn’t feel insecure when I saw a photo of myself from the back. Thank you so much for that!

With alopecia and missing 50% of my hair, this really makes a difference.

10 de setembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Worth 59.99

I just want to say I did get the hair extensions not the clip on one the head band one. The feel and color looked more real then most hair colors and extensions I've tried. The headband blended in good.
They also had many colors to choose from. Mine was a buy one get one. One was wavy one was straight. The straight one didn't come in yet it, customer service got right on that and sent a new one. I have curly hair so I don't mind. The one little thing I wish I could change is the headband size, it's very big, or round. Unless my lead is that small. Over all I liked it. I can easily brush it. I only tried the wave one. So far. But over all it got there fast. Within 2 weeks.

12 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

WARNING READ REVIEW

I FELT SECURE WITH THE PURCHASE AS THEY HAVE A RETURN POLICY. WHAT THEY DONT TELL YOU IS THE RETURN SHIPPING WAS 200.00 FROM USPS AND YOU HAVE TO PAY THE RETURN SHIPPING.

5 de setembro de 2025
Opinião espontânea

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