Bought secret halo extensions grey. Since my hair is very white I saw right away (through the unopened package) it is not the right colour. Asked for return and they sent me an adress to China. H... Ver mais
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Leia as opiniões dos outros
THe actual hair is good quality, but It is too big for my head circumference, and I specifically did not want clips, and it has clips. I looked through the website before ordering to make sure there... Ver mais
I received two, tried on one that didn't remotely fit my head (I have a normal sized head). Texture was extremely synthetic and oily. Color was beautiful, but everything else negated they m that. And... Ver mais
A empresa respondeu
I found Carisma hair approachable & they answered my questions honestly before purchase. However, there were a few things that I didn't like about the product & I discussed it with them: there was too... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 62% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Colour match was a lifesaver
The colour match garanti/help was a lifesaver! Sweet and understanding costumerservice.
The honey blond halo is a bit heavy on the highlight part, but otherwise very colour true for a natural blond hair.

Resposta da Carismahair
Aside from the fact that Jenny was very…
Aside from the fact that Jenny was very friendly, patient and helpful, the package arrived quite quickly, and also I was excited to see how great the halos actually are, how easily and lightly worn, how right the colour (which is not easy because my hair is somewhere between red and blonde). Overall I am 100% happy with this purchase
A little heavier than expected
A little heavier than expected. Also took a while to receive. However, the color match was spot on.
I feel like me again, I feel beautiful again...
at first the experience was not very good. the first halo extensions I received did not match my hair color not even close, and I wanted a refund. but then they offered me a refund, or an exchange or offered to send me the right color and keep the other set that didn't match if I paid an additional $19.00. I was in a hurry to receive my extensions so I just paid the extra shipping fee for the correct color and kept the other ones that were not a match. when I received the new ones I was sure they weren't going to match the color of my hair. but they were a perfect match, and I love them! they blend in with my hair so good I'm so amazed. I lost all my hair to chemo treatments about 5 n half years ago and didn't think I would ever get my long hair back as my hair grows very very slow. in the last 5 years my hair is only barely to the top of my shoulders and I don't think I have enough time left on earth to wait another 11 years for it to grow back as long as it was before chemo treatments. thank you so much, now I feel like me again, & I feel beautiful again. thank you Carismahair sincerely, Charlotte Rivera.
If I could give them zero stars
If I could give them zero stars, I would. Their website says easy returns, that's a lie. Don't BUY from this company, save your money. I wasted $59, yep, my fault. I should've read their reviews. I dealt with two agents Jenny and Vena.
Took over 3weeks to receive
Took over 3weeks to receive. Now refunding me is so complicated I’m ready to give up. Read their return policy. Nightmare
Llegó demasiado tarde y no pagan el shipping para el retorno , no vale la pena comprarlo . Son una estafa

Resposta da Carismahair
Took over 3weeks to receive
Took over 3weeks to receive. Now refunding me is so complicated I’m ready to give up. Read their return policy. Nightmare

Resposta da Carismahair
I love the costumer service they have…
I love the costumer service they have very understandable and I love the resorts amazing I would order again 10/10
Tried first set months ago and I’ve now…
Tried first set months ago and I’ve now ordered 3 more! Amazing value for the price and literally the most easy and comfortable thing I’ve ever worn!!!!
Did not have to wight to long for it to…
Did not have to wight to long for it to come the coulor is not that good a match nice quality not so sure how easy it will.be to fit
Love all my orders !
I never felt so much more beautiful🥰🥰🥰
I have a great experience with my halo. I have never been so happier. I felt so beautiful. It helped me in a long way. I am a girl that has hair loss and ever since I start wearing my halo extension and it has nothing but amazing to me and this company is super amazing great quality amazing people I’ll chat with you if you need them I just want to give hands off to this amazing company. I thank you for everything you guys are doing for me. 🥰🥰🥰🥰
Much love 💕
Stay away
Stay away. I wish I would have read the reviews before I purchased. The hair piece was too big for me and the color was not a good match. They won't accept the return simply because I tried it on once. In order to exchange for a different shade, I have to pay $19 for shipping. $19! I can ship this for $5 as it hardly weighs anything. What a waste of money.
Kind & Courteous
After a few emails, I was able to receive the help I needed. One Halo extension I received, the Halo band was not connected. After successfully corresponding with the company they were very kind and courteous and are sending a new Halo extension to me. Wonderful to deal with. The Halo’s look amazing and are so easy to put in. I love mine (I have two sets).

Resposta da Carismahair
Exceptional customer service and simply wonderful Halo extensions
Exceptional customer service- expert and friendly and extremely reliable and quick. The Halo extensions are truly wonderful; I had been losing a lot of hair recently but now I have a veritable mane! And the colour match (thanks to the customer service team and especially to Vina) is spot on. It really helps boost your confidence. Thanks so much!!!!
Great customer service and nice product
Updated review since my first order did not arrive due to the shipper. Customer service Vina and Jenny were exceptional and updating me for the new order shipped to Mexico and they arrived! So worldwide shipping does work. They were very helpful in the process and I appreciate their great service. The product looks good and I’m excited to try. Thank you!

Resposta da Carismahair
It's a beautiful piece with another…
It's a beautiful piece with another one, absolutely free and Vina was very helpful and quick to respond with great advice on shortening the link to fit.
first email from Carisma completely put…
first email from Carisma completely put me at ease. They personally reached out to me because of my review about why I chose this company.
I ordered two types – straight and wavy – and I was able to use them for my fantasy character birthday. For the first time, I didn’t feel insecure when I saw a photo of myself from the back. Thank you so much for that!
With alopecia and missing 50% of my hair, this really makes a difference.
Worth 59.99
I just want to say I did get the hair extensions not the clip on one the head band one. The feel and color looked more real then most hair colors and extensions I've tried. The headband blended in good.
They also had many colors to choose from. Mine was a buy one get one. One was wavy one was straight. The straight one didn't come in yet it, customer service got right on that and sent a new one. I have curly hair so I don't mind. The one little thing I wish I could change is the headband size, it's very big, or round. Unless my lead is that small. Over all I liked it. I can easily brush it. I only tried the wave one. So far. But over all it got there fast. Within 2 weeks.
WARNING READ REVIEW
I FELT SECURE WITH THE PURCHASE AS THEY HAVE A RETURN POLICY. WHAT THEY DONT TELL YOU IS THE RETURN SHIPPING WAS 200.00 FROM USPS AND YOU HAVE TO PAY THE RETURN SHIPPING.
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