Bought secret halo extensions grey. Since my hair is very white I saw right away (through the unopened package) it is not the right colour. Asked for return and they sent me an adress to China. H... Ver mais
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Leia as opiniões dos outros
THe actual hair is good quality, but It is too big for my head circumference, and I specifically did not want clips, and it has clips. I looked through the website before ordering to make sure there... Ver mais
I received two, tried on one that didn't remotely fit my head (I have a normal sized head). Texture was extremely synthetic and oily. Color was beautiful, but everything else negated they m that. And... Ver mais
A empresa respondeu
I found Carisma hair approachable & they answered my questions honestly before purchase. However, there were a few things that I didn't like about the product & I discussed it with them: there was too... Ver mais
A empresa respondeu
2,9
Aceitável
56 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 62% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible service from your company your…
Terrible service from your company your refund information is not valid you just ignore your customer till the time is up and you can’t return your merchandise which I can’t use what waste of money PEOPLE BEWARE total rip off company
24 de julho de 2025
Opinião espontânea
Beware returns go to China.expensive to send back
Beware. Have to pay postage and return to China,registered. So very expensive. And import duties.
Beware.
14 de agosto de 2025
Opinião espontânea
The extensions arrived however there…
The extensions arrived however there was ABSOLUTELY NO WAY TO ADHERE TO HEAD..NO CLIPS..NO NOTHING AND THE STRING WILL NOT TIGHTEN..IT SLIPS...THEY ARE A JOKE AND
"JENNY" DOES NOT DO ABSOLUTELY NOTHING TO HELP LIKE THEY SAY...A COMPLETE RIP OFF.....
5 de agosto de 2025
Opinião espontânea
I have not received this!
I have not received this!! Every email is an excuse, I’ve tried getting my refund but they have excuses after excuse and then they stop emailing!
31 de julho de 2025
Opinião espontânea
Order arrived in a reasonable amount of…
Order arrived in a reasonable amount of time. Customer service was great. I absolutely love the extensions! My husband didn't even notice because the color was spot on! I have already washed the straight extension, and used conditioner on it. It is much softer and doesn't get tangled so easily now
3 de julho de 2025
Opinião espontânea
I paid $60 plus $6.95 ins. In case of lose. Ordered June 5th. As of today I have nothing but a lot of emails of excuses. Nothing else and won't refund my money.e of lose. On June 5th.
Everything. Paid got nothing but a lot of excuses.
10 de julho de 2025
Opinião espontânea
All arrived fairly fast
All arrived fairly fast . Color match was amazing . Very comfy also.
10 de julho de 2025
Opinião espontânea
Not very happy
I dont understand why you wouls send me an email asking to write a review. I think you all know that there are not many happy customers.
I received te wrong color, synthetic hair. Tried to contact for 3 weeks now and no respons..
10 de julho de 2025
Opinião espontânea
I never receive my order
I never receive my order, and they are not responding to my emails anymore!!!!
8 de julho de 2025
Opinião espontânea
I’m extremely unhappy!
I’m extremely unhappy!! First of all it took like a month and a half for me to get my order and I ordered human hair and I got synthetic hair instead.
23 de junho de 2025
Opinião espontânea
Beware,
Beware,
They are not clear on their returns or their policy. The commercial make it seem so easy and no fuss but that’s not the case. Make sure you read all policy returns or you will end up settling with only $17.70 as your refund after you have spent $59 on your hair!!
2 de junho de 2025
Opinião espontânea
Still waiting on a reply from the…
Still waiting on a reply from the company after a week! My halo extensions don’t have the clips for extra stability. I think these are knock offs because noones helping me with my inquiry and they are not staying on my head due to no clips! The extensions are beautiful but I can’t get them to stay on.
20 de maio de 2025
Opinião espontânea
Haven’t reiceved my order and nobody…
Haven’t reiceved my order and nobody answer my complaints.
20 de maio de 2025
Opinião espontânea
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