First timer Caviar, Roe and Black Truffles were all firsts for me so I don't exactly have anything to compare it to, but for what it's worth everything was really good. I was surprised with th... Ver mais
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Very fast delivery. This was my first time trying caviar and it was easy to tell it was all clean and high quality. Excellent customer service as well. Nicely done!
A empresa respondeu
There was an issue with the delivery …. Before I had to look into it , your team reached out to me first to let me know they were aware of the issue and made me feel confident that it would be resolve... Ver mais
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I found CaviarHub online and thought what a great idea. My sister has had a terribly trying 18 months and wanted to gift her a special treat, something that she wouldn’t do for herself. I sent her a... Ver mais
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Informações sobre a empresa
- Mercearia gourmet
- também em
- Fornecedor de produtos alimentares
- Grossista de frutos do mar
- Produtor de alimentos
Escrito pela empresa
CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.
Informações de contacto
Montreal, Canadá
- 1-888-898-4035
- support@caviarhub.ca
- caviarhub.ca
4,5
Excelente
207 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent all around experience.
Excellent customer service, premium products and failsafe shipping.
18 de agosto de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Mitchell,
Thank you so much for your review. We look forward to serving you again soon!
Fast shipping
Fast shipping, the cooling bag was completely melted and very hot, but the products were in excellent condition fortunately.
Thanks
7 de agosto de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Paulo,
Thank you for your review. We are so happy to hear that you liked your order.
PS: It is normal for the ice packs to melt by the time the order arrives.
All our products are pasteurized and perfectly safe unrefrigerated for up to 72 hours
We look forward to serving you again soon!
We
Granted
Granted it was shipped, but it didn’t arrive cold, or even cool. And the flavour and texture were not very good when I did try some. Threw the remainder in the garbage.
2 de agosto de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Michael,
Thank you for your review and bringing this situation to our attention. One of our managers will give you a call tomorrow to learn more and resolve the situation to your full satisfaction. We look forward to speaking with you.
Update: 15-08-2023:
Thank you for taking the time to chat with us and letting us know about the issue. Given the circumstances and as promised, we've gone ahead and refunded your order in full.
We hope to get the opportunity of serving you again soon!
The product arrived when promised and…
The product arrived when promised and the guidance from the online chat was very good and fun too.
31 de julho de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Pauline,
Thank you for your review! We hope you enjoy your products and look forward to serving you again soon!
I placed my order for truffles on July…
I placed my order for truffles on July 24th. Paid $19 for one day shipping and still have not recieved. Promised a replacement product on July 31st, have not recieved it either?
22 de julho de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Mark,
Thank you for your review. Please accept our most sincere apologies for the delay, Canada Post lost all our packages from that day.
We re-shipped your order today and it will arrive in the coming days.
We've gone ahead and refunded 50% of your order as a token of apology for the situation and will also provide you with a special discount on your next order.
We thank you for your patience while we resolved this for you and again, we are so sorry for the delay.
10 days post order and still not…
10 days post order and still not delivered.
As an update. I am very satisfied with the prompt customer service addressing my concerns.
21 de julho de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Susan,
Thank you for your review. Please accept our most sincere apologies for the delay, Canada Post lost all our packages from that day.
We re-shipped your order today and it will arrive in the coming days.
We've gone ahead and refunded 50% of your order as a token of apology for the situation and will also provide you with a special discount on your next order.
We thank you for your patience while we resolved this for you and again, we are so sorry for the delay.
Amazing!
First time trying Caviar and I can't find it anywhere locally. This arrive fast and is delicious!
14 de julho de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Sherry,
Thank you for your review! We are so happy to hear your order was delicious and arrived quickly. We look forward to serving you again soon!
Professional fast service
I am very impressed with CaviarHub. Delivery was timely, have tasted the caviar, delicious. The company seems very professional and it made me very confident using their sévices. I will definitely use them again.
6 de julho de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Judi,
Thank you so much for your review and kind words! We are so happy to hear that you loved our caviar and service.
We can't wait to serve you again soon!
Love the product…
6 de maio de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Susan,
Thank you so much for your review, we are so happy to hear that you loved the lumpfish roe. We look forward to serving you again soon!
High quality and very convenient
13 de junho de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Tanya,
Thank you for your review, we are so happy to hear that you like your caviar and truffles! We look forward to serving you again soon!
Awesome products and delivery
Fresh and genuine products with proper delivery in one day
13 de junho de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Atabak,
Thank you so much for your review. We are so happy to hear that you liked your order and look forward to serving you again soon!
Disappointing Caviar, not worth it…
I was very dissatisfied with the product. The roe was extremely salty, to the point that you only tasted the salt. I expressed my disappointment in the first review and it fell in deaf ears.
14 de abril de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hello Farzad,
Thank you for your review and sorry to hear that you received a product that was too salty.
We attempted to contact you by phone to get a better understanding of the situation and to compensate you but we unfortunately could not reach you.
We will contact you by email today to schedule a call with you and make everything right for you.
We look forward to speaking with you!
Awesome customer Service
Did not have my product, the replacement they suggested not as good....their response was immediate and amazing...any company...esecially Canadian that has great customer service these days ROCK!!!
15 de abril de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Shirley,
Thank you for your review. We are so sorry to hear that the suggested replacement product for the out of stock item was not to your satisfaction.
One of our managers will give you a call to see how we can compensate you. We look forward to speaking with you!
Excellent
Everything was great. Communication and support are excellent. Freshness and taste are impeccable. I am happy with the deal I got from the company. These are fine gentlemen to deal with.
Order with confidence.
11 de abril de 2023
Opinião espontânea
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Mike!
Thank you for your review and kind words. We hope you enjoy your caviar and look forward to serving you again soon!
I was excited to see it arrive
I was excited to see it arrive! Seeing no tracking number or order number after placing the order had me worried, and other factors made me think I wouldn't see what I paid for. But here it is! And it is delicious!!!
8 de abril de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Sarah,
Thank you for the review and happy to see you are enjoying it!
As for the missing emails (tracking / order number), it seems like our email service provider had some technical issues. It has been resolved since. Please accept our sincere apologies for the inconvenience!
We look forward to serving you again soon!
The ice pack package was great,do to…
The ice pack package was great,do to easter a bit late but then reliable, will use again, thanks
6 de abril de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Ingeborg,
Thank you so much for your review, we hope you enjoy your caviar.
We really appreciate your understanding of the shipping delays due to Easter and look forward to serving you again soon!
everything was great
4 de abril de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Roman,
Thank you for your review, we are so glad to hear that everything was great. We look forward to serving you again soon!
Order with confidence!! AAAAA+++++~!
Communications and follow up are excellent. These are fine gentlemen to deal with. Attention to detail in packing and shipping are exceptional. Freshness and flavor of products are beyond reproach. My wife and I have ordered over a dozen products - and are very impressed with each and every one. Order with confidence - and look forward to a fabulous flavor experience!
27 de março de 2023
Opinião espontânea
Resposta da CaviarHub - Caviar & Gourmet Food
Hello Mr. Crane,
Thank you so much for your review and kind words. We hope you enjoy your salmon caviar and truffle product! We look forward to serving you again soon!
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