First timer Caviar, Roe and Black Truffles were all firsts for me so I don't exactly have anything to compare it to, but for what it's worth everything was really good. I was surprised with th... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Very fast delivery. This was my first time trying caviar and it was easy to tell it was all clean and high quality. Excellent customer service as well. Nicely done!
A empresa respondeu
There was an issue with the delivery …. Before I had to look into it , your team reached out to me first to let me know they were aware of the issue and made me feel confident that it would be resolve... Ver mais
A empresa respondeu
I found CaviarHub online and thought what a great idea. My sister has had a terribly trying 18 months and wanted to gift her a special treat, something that she wouldn’t do for herself. I sent her a... Ver mais
A empresa respondeu
Informações sobre a empresa
- Mercearia gourmet
- também em
- Fornecedor de produtos alimentares
- Grossista de frutos do mar
- Produtor de alimentos
Escrito pela empresa
CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.
Informações de contacto
Montreal, Canadá
- 1-888-898-4035
- support@caviarhub.ca
- caviarhub.ca
4,5
Excelente
207 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This was my first time purchasing…caviar
This was my first time purchasing caviar, and your website was really thorough in the descriptions of the products. Also really good pricing compared to other places.
Shipping was fast and on time.
11 de dezembro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Jarett,
Thank you for your review. We wish you very happy holidays and look forward to serving you in the new year!
Frustrating overall experience
Website Stock is out of date so you won’t necessarily get what you ordered. Very difficult to get hold off a human or receive email responses. My partyorder arrived 4 days later than when I needed and had clearly specified with my order, by phone and repeatedly by email. I live in Toronto for clarity and not a remote location. Half my order was replaced with items I especially said I didn’t want more off (salmon roe) and the lumpfish roe arrived frozen due to delayed winter travel I assume. They provided a refund for half my order which I appreciated but it does not make up for the fact that I didn’t have the stuff for a party that I was hosting, nor that half the items were frozen and unusable. Note that their response to each similar complaint is that “UPS lost the original order”. I doubt that’s the case. Rather I suspect that they gamble that UPS will generally deliver next day in major cities and pay for the lowest cost option, resulting in some orders not arriving on time. A fatal flaw when you’re dealing with something as delicate as caviar. I was going to order proper caviar for our family Xmas but ended up going back to a different supplier who hand delivers to the door for the same cost.
11 de dezembro de 2023
Good caviar, delivered to home
Delivered to home 3 days after the order placed (we are in NB). Liked the taste of caviar on crackers with butter.
6 de dezembro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Alena,
Thank you for your review! We look forward to serving you again soon :)
Resposta da CaviarHub - Caviar & Gourmet Food
Hi El,
Thank you so much for your review. We look forward to serving you again soon, happy holidays!
For a first timer on ordering caviar I…
For a first timer ordering caviar. I thought things went awesome. The product was really great!! I’m definitely gonna use the service again!
28 de novembro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Ronald,
Thank you so much for your review and kind words. We look forward to serving you again soon!
My order was processed and delivered…
My order was processed and delivered quickly.
The packaging was amazing ensuring I was receiving a good product.
25 de novembro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Frank,
Thank you so much for your review! We hope to serve you again soon. Happy holidays!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Roman,
Thank you for your review. We look forward to serving you again soon!
Very good Caviar !!!!
18 de setembro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Michel!
Thank you for your review and kind words. We look forward to serving you again soon!
Great quality and service.
12 de novembro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Valerie!
Thank you for your review and kind words. We look forward to serving you again soon!
Good quality but took forever to…
Good quality but took forever to actually ship it. Sure it was fast once shipped but taking a week to send it is annoying
2 de novembro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Vaughan,
Thank you for your review. We had issues with UPS last week losing a bunch of our orders and we sincerely apologize for the delay.
Our orders are typically shipped out and delivered very quickly.
We are stoked that you liked the product and can't wait to serve you again soon!
AVOID THIS COMPANY !
Placed order...paid for it....NO DELIVERY....had to follow up with company....t hey claimed UPS 'Lost' the delivery...advised it would be delivered next day....3 days later NO DELIVERY!
Last time I will ever think of dealing with this coimpany...I am ALMOST GUARANTEED of never seeing my money again !
31 de outubro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Jamie,
Thank you for your review. The order was reshipped as soon as you informed us that you never received your order.
UPS attempted to redeliver your order the next day but no one was home to receive it. It is available for pickup at the UPS pickup point closest to your home.
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Louissa,
Your order was shipped on Monday, October 16 and UPS attempted to deliver it on Tuesday, October 17 but no one was there to receive the package.
Your order has been available for pickup since then at the nearest UPS pickup point.
Please see your UPS tracking number that was emailed to you on Monday, October 16.
Please don't hesitate to contact our team should you need anything else.
Customer service is terrible
Customer service is terrible
My request to return the product was rejected
Never consider or inconvenience customers
I don't care about the money either. I don't care whether you refund the money or not. your company is terrible.
13 de outubro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Raymond,
Thank you for your review. Since we sell fresh and perishable products, we do not accept returns as stated in our policies and as our team explained to you.
You contacted us saying that you missed the UPS delivery
and our team responded right away explaining that it was available for pickup at the UPS store.
We apologize for any inconvenience this may have caused.
My order arrived quickly and was…
My order arrived quickly and was packaged well. Got a free ice pack out of it!
30 de julho de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Rachel,
Thank you so much for your review. We hope you enjoy your order and look forward to serving you again soon!
no product …
no product in stock despite what website said and allowing me to pay. however, quick refund!
17 de setembro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Jude,
Thank you for your review and feedback.
We apologize for running out of stock and not updating our online store in a timely manner.
Our team contacted you right away to inform you that we ran out of stock and issued a full refund immediately.
We hope to get the opportunity to serve you again in the future and apologize for any inconvenience this may have caused.
We got exactly what we ordered
We got exactly what we ordered, and super fast. I would definitely order from them again!
24 de setembro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Carole,
Thank you so much for your review! We look forward to serving you again soon!
Lumpfish Row
The Lumpfish Row was nice, but was very soft and didn’t have that pop that i was looking for.
14 de agosto de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Zachary,
Thank you for your review and valuable feedback. Lumpfish is not as "crunchy" as other types of roe such as salmon or trout.
We are happy that you enjoyed it and look forward to serving you again soon!
Site was easy to use
Site was easy to use, prices are fair.
My products arrived in thawed ice ( a very hot day) and I was concerned about the caviar. It was fine but I’d be following up with the delivery service in the future. The quality was very good and the product delicious.
The truffles were woody and nearly tasteless: disappointing. I would think twice about ordering truffles again but would likely try other caviar based on quality.
2 de setembro de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Marisa,
Thank you so much for your review and for bringing the truffles to our attention.
One of our managers will give you a call tomorrow to get more information and give you a full refund for the truffles.
We are deeply sorry about that but glad to hear that you liked the caviar.
We hope to get the opportunity to serve you again!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Toni,
Thank you so much for your review! We look forward to serving you again soon :)
timing
The communication too weak, request price and invoice, take too long time.
Sorry. Please accept my apologize. The comment is not for your company. Your reply is very fast as I asking information in April 2023. I already replied to your rating by email late of April 2023. I gave your company 5 star on that email.
23 de abril de 2023
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Tony,
Thank you for your review. Can you please let us know how you tried to contact us?
We answer all emails within 6 hours and all chat requests within seconds but we cannot find any communications from you.
Please accept our most sincere apologies if we missed any of your emails, calls or live chats.
Update: Hi Tony, thank you for your reply. If you could update this review to reflect that or remove it it would be appreciated as this 3-star rating hurts our overall score. Thank you so much!
One of our managers will give you a call tomorrow regarding this matter.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.