The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Ver mais
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Leia as opiniões dos outros
We contacted Centrick to obtain a Sellers pack and I was directed to Katy Fallon. She was very helpful and explained exactly what needed to be done to get the pack and approximate timelines. We follow... Ver mais
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I disputed an incorrect invoice on 25th June, both by email and via the mycentrick portal. I have been chasing a reply almost weekly. Despite no acknowledgment or response for over three months, I hav... Ver mais
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I attended the gathering at liberty place which was set up by concierge saf. I had a fantastic time the food drinks and atmosphere was great cant fault it. I would like to personally thank saf for int... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Centrick
Escrito pela empresa
GET HELP FROM OUR TEAM
FIND A PROPERTY
CONTACT US
ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Informações de contacto
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Reino Unido
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
4,2
Bom
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Devan was absoutely amazing
Devan was absoutely amazing - Failed to get through to the right team on a number of occasions and Devan was always there to help and ultimately resolved the issue. It would be amazing if it didn't take 2 hours on hold for it then to cut out!
15 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi OP,
Thank you for taking the time to leave us a review. We're delighted to hear that Devan went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Was here doing work and Saf was a great…
Was here doing work and Saf was a great help, very friendly and helpful - Shea
15 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Shea,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Saf the manager at liberty place is…
Saf the manager at liberty place is always willing to help and follows up on issues raised by residents.
15 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Mark,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Moving out of liberty place and I want…
Moving out of liberty place and I want to give special shout out to saf and his team. They have been brilliant for all my stay here.
15 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Mohammed,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Absolutely horrendous company
Absolutely horrendous company , been trying to contact customer service for over a week by phone and email to discuss my account, no response at all then I get £270 late payment fee charge when I’ve been trying to communicate with them . Credit control have no idea what’s going on !
14 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Lynn,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been, particularly when you were actively trying to contact us to discuss your account.
We appreciate that receiving a late payment fee while awaiting a response can feel unfair, and we apologise for the frustration this has caused. We would like the opportunity to investigate both the communication issues you encountered and the charge that has been applied to your account.
Please send your customer details through Trustpilot and a member of our team will review the matter as a priority and ensure your concerns are addressed appropriately.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Kind regards,
Centrick
Sufyaan - Liberty Place
Sufyaan at Liberty Place is always really helpful, particularly when I needed a guest parking space at short notice.
13 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Devishree,
Thank you for your 5-star review.
We're delighted to hear that Sufyaan was able to assist when you needed a guest parking space at short notice. It's great to know that his helpful and proactive approach continues to make a positive impact on those at Liberty Place.
We appreciate you taking the time to share your experience and will pass your comments on to Sufyaan.
Kind regards,
Centrick
Sufyaan at Liberty Place has been…
Sufyaan at Liberty Place has been really helpful, has helped us out a lot with finding parking spaces and sorting post, definitely recommend!
12 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Sol,
Thank you for your fantastic review.
We're pleased to hear that Sufyaan has been able to help with parking arrangements and managing post deliveries. Going the extra mile to support residents and visitors is something we greatly value, and it's wonderful to know that his assistance has made a difference.
Thank you for your recommendation, and we'll be sure to share your feedback with Sufyaan.
Kind regards,
Centrick
Exeptional services provided by sufiyan…
Exeptional services provided by sufiyan at liberty place. All my dealings with him have been excellent.
10 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Shabab,
Thank you for your 5-star review.
We're thrilled to hear that all your dealings with Sufyaan at Liberty Place have been excellent. Delivering exceptional service is what we strive for, and it's fantastic to know that Sufyaan has consistently provided such a positive experience.
We appreciate your feedback and will ensure your kind words are passed on to him.
Kind regards,
Centrick
I own the convenience store at a…
I own the convenience store at a liberty place . Wonderful development great staff and sufyaan who works on the weekend is always really helpful.
9 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Rashid,
Thank you for your wonderful review.
We're delighted to hear that you're enjoying being part of the Liberty Place community and that you've had such positive experiences with our team. It's especially great to hear your recognition of Sufyaan's helpfulness and support during weekends.
Your feedback means a lot to us, and we'll be sure to share your comments with Sufyaan and the wider team.
Kind regards,
Centrick
Sufyaan at the reception very helpful…
Sufyaan at the reception very helpful very well presented and very good manor and nice to talk to
9 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Adam,
Thank you for your 5-star review.
We're pleased to hear that Sufyaan was so helpful, professional, and welcoming during your visit. Providing a positive experience for everyone who visits Liberty Place is very important to us, and we're delighted that Sufyaan made such a good impression.
We appreciate your feedback and will be sure to pass on your kind comments.
Kind regards,
Centrick
Outstanding Support from Mohammed Islam - Senior Property Manager
I would like to leave a very positive review for Centrick, specifically for Mohammed Islam – Senior Property Manager, who has been the only person to genuinely take ownership of my case.
After months of unanswered emails, unclear figures, and ongoing confusion regarding my service charges, Mohammed stepped in and handled everything with professionalism, patience, and real care. He reviewed my account thoroughly, communicated clearly, and finally provided the clarity I had been trying to obtain since last year.
He also resolved the unexplained admin fee without delay, which I truly appreciate.
To be honest, except for Mohammed, no one else ever took responsibility for my case. He is the first person who actually followed up properly, responded promptly, and showed a genuine willingness to help. His support has made a huge difference after such a long and frustrating experience.
Thank you, Mohammed, for your time, effort, and dedication. Your work deserves recognition, and I am happy to leave this 5‑star review because of you.
8 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Matt,
Thank you for taking the time to share your experience and for your kind words about Mohammed.
We're delighted to hear that Mohammed was able to provide the clarity, professionalism, and support you had been seeking regarding your service charge queries. Taking ownership, communicating openly, and delivering excellent customer service are qualities we greatly value, and it's wonderful to know that Mohammed demonstrated these throughout your interactions.
We will ensure your feedback is shared with Mohammed and his management team, as we know he will be pleased to hear the positive impact he has made. Thank you again for your patience and for recognising his dedication and commitment to resolving your concerns.
Kind regards,
Centrick
Mustafa Sandhu is a star of the…
Mustafa Sandhu is a star of the company. Always willing to help re: payment plans due to challenging personal situations and never puts undue pressure despite some challenging interactions with the company in the past.. he treats people as human beings, not numbers which is a great gift in today’s society. Centrick is lucky to have him as an employee
7 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Alex,
Thank you for your heartfelt 5-star review. We're delighted to hear about the positive impact Mustafa has had on your experience. He consistently demonstrates empathy, understanding, and a genuine commitment to supporting our customers, and we're proud to have him as part of the team.
Your comments about how he treats people with dignity and respect are especially meaningful, and we'll ensure your feedback is passed on to him. Thank you for taking the time to share your experience.
Many thanks,
Centrick
Five-star service
Five-star service! A huge thank you to Shyleigh and Serena for their outstanding support. They listened carefully, handled my request with complete professionalism, and ensured I had a seamless experience from start to finish. Exceptional customer service like theirs is hard to come by, and they deserve all the recognition.
7 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Adrian,
Thank you for your fantastic 5-star review. We're thrilled to hear that Shyleigh and Serena provided such outstanding support throughout your experience.
Their professionalism, attentiveness, and commitment to customer service are qualities we value highly, and it's wonderful to see them recognised. We will be sure to share your kind comments with both of them. Thank you for your support.
Many thanks,
Centrick
Sufyaan was really helpful over the…
Sufyaan was really helpful over the weekend
6 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi HarmanPreet,
Thank you for taking the time to leave us a 5-star review. We're pleased to hear that Sufyaan was so helpful over the weekend.
Providing support when our customers need it most is incredibly important to us, and we're glad Sufyaan delivered such a positive experience. We'll make sure your feedback is shared with him.
Many thanks,
Centrick
Useless at updating their records
This company keeps sending me bills for a property we have not owned since October 2023. We have informed them and their equally useless predecessors of the above fact but they don't take any notice.
One day later.... they have apologised and asked for my details via TrustPilot. I have sent several emails to their email address but have never received a reply so why should I send more details of my email address to another party?
But here is one instance of an auto-reply I got from them in June:-
from: Estate (Centrik's email address)
to:
Vin Wright (My email address)
date: 19 Jun 2026, 16:39
subject: Automatic reply: CHI-005-005A
Signed by: centrick.co.uk
6 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Mr Wright,
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand how frustrating it must be to continue receiving correspondence relating to a property that you no longer own.
We take the accuracy of our records seriously, and it is concerning to hear that this matter remains unresolved despite previous notifications being provided. We also appreciate the inconvenience and concern that repeated billing communications can cause.
We would like the opportunity to investigate this further and ensure our records are reviewed and updated where necessary. Please provide your details securely through Trustpilot and include the property address, your name, and any recent correspondence references so that we can look into this as a priority.
We apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
Centrick
Haider was really impressive
Haider was really impressive, super responsive and sorted my parking issue straight away - very grateful as an agent to have his contact details
1 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Amelia,
Thank you for your wonderful 5-star review. We're delighted to hear that Haider was able to resolve your parking issue so quickly and efficiently.
We'll be sure to pass on your kind words to him. It's great to know his responsiveness and support made such a positive difference to your experience. We truly appreciate your feedback.
Many thanks,
Centrick
So posting another review as maybe I…
So posting another review as maybe I might get some response.
This time centrick has sent all my billing details to the previous owner. Ive sent an email to their dpo and to all the emails now i can find and as usual radio silence.
Ill see if they respond.... not hopeful. At which point as they are leaking private information maybe I will be going to the ico for non compliance of GDPR. Maybe i'll get an answer, maybe i wont who knows, I'll update here if there is anything more than their stock trustpilot response. Again not hopeful.
Update: Forwarded the forwarded email - 02/07/2026 10:33 UTC - Received OOO from their DPO as copied her directly.
Update: So after 03/07/2026 - So they came back and supplied some information on previous requests and asked for more information.
Update: 20/07/2026 - Still no adequate response to the data breach, they have sent me an email telling me they are routing my email to someone else. At this point i still have no hope. It would appear Data breaches are taken very lightly at Centrick, be careful of your personal information folks.
1 de julho de 2026
Opinião espontânea
Resposta da Centrick
Hi Jason,
Thank you for taking the time to leave this review. We are very concerned to read your comments, particularly regarding your allegation that your personal billing information was shared with a previous owner.
We take data protection and GDPR compliance extremely seriously, and any potential breach of personal information is treated as a priority. We are sorry to hear that you feel your previous attempts to contact us have not received a response.
To ensure this matter is investigated urgently, please send us your full name, property address and any relevant reference numbers via the Trustpilot request or email (customerservice@centrick.co.uk), and we will ask the appropriate team to review your case as soon as possible. If you have already contacted our Data Protection Officer, we will also ensure your correspondence is located and followed up on.
We understand your frustration and appreciate the seriousness of the concerns you have raised. We would welcome the opportunity to investigate this fully and provide you with a response.
Kind regards,
Centrick
Sad has always been incredibly helpful…
Sad has always been incredibly helpful concierge in Liberty Place. Friendly and quick to offer aid when needed.
30 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Chelsea,
Thank you so much for your kind words! We’re delighted to hear that you've received great help - we’ll be sure to pass on your feedback. The team is always here to support, and it’s wonderful to know that came through in your experience.
Kind regards,
Centrick
Lack of response and transparency. I have to choose a specific date of experience but this goes over a years worth
We have been trying to get a response from Centrick regarding our insurance calculation for over a year now with little to no response. As a direct result of the queries, our account is showing as overdue. Instead of responding, they have instead instructed solicitors to collect which has in turn come with additional costs and penalties. There is no transparency in anything they are doing and treat radio silence as a response.
29 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Shanil,
We’re really sorry to read this and completely understand how frustrating this must feel - especially after such a long time trying to get clarity.
This definitely isn’t the experience we want anyone to have, and we take your concerns around communication and transparency very seriously. The situation you’ve described, particularly with the account status and escalation to solicitors, is something we’d like to urgently look into and get properly reviewed.
We’d really appreciate the chance to resolve this for you. If you can, please send us an email with your property details so we can pick this up straight away, investigate what’s happened, and work towards a fair outcome.
Kind regards,
Centrick
Never answer or reply to anything
We have been trying to sort out a direct debit with this useless company. They ignore emails, and their finance dept don't pick up the phone. Anyone who answers Don't help. But they say we are overdue on our payments to them, how can we pay them when they don't bother to get back to us.
Their online portal is even worse, they answer you with the excuse that someone else will get back to us, then silence...
This company should not be in operation, as they are useless
27 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Paul,
We’re sorry to read your feedback and understand how frustrating this experience must have been, especially when you are trying to make a payment.
This is not the level of service we aim to provide. We take concerns about communication and accessibility very seriously, and we’re disappointed to hear that you feel your attempts to contact us have not been properly responded to.
We would like to reassure you that we do have processes in place to support customers in making payments, and it’s clear from your experience that we need to review where these have fallen short in your case. Your comments regarding delays in email responses, difficulty reaching our finance team, and lack of follow-up via the portal will be investigated.
We would really appreciate the opportunity to put this right for you as quickly as possible. Please contact us directly at customerservice@centrick.co.uk with your property details so we can prioritise your case, assist you in setting up your direct debit, and ensure your account is reviewed appropriately.
Thank you for bringing this to our attention.
Kind regards,
Centrick
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